SlideShare a Scribd company logo
DanielleC. Evans
17656 Addison Southfield, MI 48076 ● 313-729-1510 ● danniecevans04@yahoo.com
Career Profile:
A highly accomplished, talented and professional customer service representative with years of diverse
experience in the corporate sector, seeking the opportunity to become a Health Care Administrator.
Professional strengths
 Motivated achiever cited in performance reviews for excellence in relationship building, obtaining trust and
taking on leadership roles
 Possess excellent oral and written communication skills
 Ability to develop programs and negotiate with vendors
 Enthusiastic self-starter with significant exposure to multiple client situations; eager to meet challenges and
quickly assimilate career knowledge; committed to assessing community needs and implementing solutions.
 Customer-focused communicator with proven ability to understand and convey complex information,
develop rapport, build strong relationships with constituents (both internal and external), and deliver
effective presentations.
 Proficient multitasker with great attention to detail and organizational efficiency.
Education
University of Phoenix 01/2012-06/2015
Healthcare Administration
Professional Experience
North American Bancard Troy, MI 07/2012-09/2015
Executive Customer Service Representative
 Assist merchants with business/ monthly billing statements, inquiries and complaints
 Answered multi-line telephones for questions with credit card processing information
 Submitted supply orders for merchants
 Review, update and modify procedures per organizational requirements
 Reconciling data, while maintaining security of customer information with meticulous documentation for
accurate record keeping
Title Source Farmington Hills, MI 03/2012-06/2012
Temporary Underwriter/Data Entry
 Proofread and corrected all emails and different forms of communication from lenders
 Revised returned packets to ensure all paperwork was in order and signed in proper places
 Created spreadsheets to track the documents that enter and leave the mortgage company
Allegra Direct Clinton Township, MI 06/2009-03/2012
Customer Service Representative
 Answered multi-line telephones to assist with service questions insurance policies and other concerns
 Entered patient’s information into employees data base
 Processed claim information given to individuals and facilities

More Related Content

What's hot

LLJ Resume 2016
LLJ Resume 2016LLJ Resume 2016
LLJ Resume 2016
Latanya Jackson
 
kathyhernandezresume
kathyhernandezresumekathyhernandezresume
kathyhernandezresume
kathy Hernandez
 
Lori ann resume
Lori ann resumeLori ann resume
Lori ann resume
Lori Cox
 
Resume 2.1
Resume 2.1Resume 2.1
Resume 2.1
Armando F. Ramirez
 
INTERNET RESUME
INTERNET RESUMEINTERNET RESUME
INTERNET RESUME
RACHEL KNOWLTON
 
RESUME 2016
RESUME 2016RESUME 2016
RESUME 2016
Denise Graham
 
Michelle A.Petti_Resume 2015_Version 5
Michelle A.Petti_Resume 2015_Version 5Michelle A.Petti_Resume 2015_Version 5
Michelle A.Petti_Resume 2015_Version 5
Michelle A. Petti
 
RobertCookFinanceResume
RobertCookFinanceResumeRobertCookFinanceResume
RobertCookFinanceResume
Robert Cook
 
ROSLYN R BORREGO
ROSLYN R BORREGOROSLYN R BORREGO
ROSLYN R BORREGO
Roslyn Borrego
 
Eldrina Bonner Administrative Resume
Eldrina Bonner Administrative ResumeEldrina Bonner Administrative Resume
Eldrina Bonner Administrative Resume
Eldrina Bonner
 
Paul Smith Resume 06-2015
Paul Smith Resume 06-2015Paul Smith Resume 06-2015
Paul Smith Resume 06-2015
Paul Smith
 
Christina Kearney Resume LFVR Final (1)
Christina Kearney Resume LFVR Final (1)Christina Kearney Resume LFVR Final (1)
Christina Kearney Resume LFVR Final (1)
Christina Kearney
 
Ashley Crossley Resume 1 (1)
Ashley Crossley Resume 1 (1)Ashley Crossley Resume 1 (1)
Ashley Crossley Resume 1 (1)
Ashley Crossley
 
CARMEN
CARMENCARMEN
CARMEN
Carmen Payne
 
Tailys_Resume -CSR Supervisor 9-2016
Tailys_Resume -CSR Supervisor 9-2016Tailys_Resume -CSR Supervisor 9-2016
Tailys_Resume -CSR Supervisor 9-2016
Taily Vazquez
 
resume
resumeresume
resume
thatsoxfan
 
Wanda ruffin lo 12-30-2015
Wanda ruffin lo 12-30-2015Wanda ruffin lo 12-30-2015
Wanda ruffin lo 12-30-2015
Wanda Ruffin
 
Linkedin Resume_01312016
Linkedin Resume_01312016Linkedin Resume_01312016
Linkedin Resume_01312016
Lynne Lewis
 
Many Talents
Many TalentsMany Talents
Many Talents
Judith Jones
 

What's hot (19)

LLJ Resume 2016
LLJ Resume 2016LLJ Resume 2016
LLJ Resume 2016
 
kathyhernandezresume
kathyhernandezresumekathyhernandezresume
kathyhernandezresume
 
Lori ann resume
Lori ann resumeLori ann resume
Lori ann resume
 
Resume 2.1
Resume 2.1Resume 2.1
Resume 2.1
 
INTERNET RESUME
INTERNET RESUMEINTERNET RESUME
INTERNET RESUME
 
RESUME 2016
RESUME 2016RESUME 2016
RESUME 2016
 
Michelle A.Petti_Resume 2015_Version 5
Michelle A.Petti_Resume 2015_Version 5Michelle A.Petti_Resume 2015_Version 5
Michelle A.Petti_Resume 2015_Version 5
 
RobertCookFinanceResume
RobertCookFinanceResumeRobertCookFinanceResume
RobertCookFinanceResume
 
ROSLYN R BORREGO
ROSLYN R BORREGOROSLYN R BORREGO
ROSLYN R BORREGO
 
Eldrina Bonner Administrative Resume
Eldrina Bonner Administrative ResumeEldrina Bonner Administrative Resume
Eldrina Bonner Administrative Resume
 
Paul Smith Resume 06-2015
Paul Smith Resume 06-2015Paul Smith Resume 06-2015
Paul Smith Resume 06-2015
 
Christina Kearney Resume LFVR Final (1)
Christina Kearney Resume LFVR Final (1)Christina Kearney Resume LFVR Final (1)
Christina Kearney Resume LFVR Final (1)
 
Ashley Crossley Resume 1 (1)
Ashley Crossley Resume 1 (1)Ashley Crossley Resume 1 (1)
Ashley Crossley Resume 1 (1)
 
CARMEN
CARMENCARMEN
CARMEN
 
Tailys_Resume -CSR Supervisor 9-2016
Tailys_Resume -CSR Supervisor 9-2016Tailys_Resume -CSR Supervisor 9-2016
Tailys_Resume -CSR Supervisor 9-2016
 
resume
resumeresume
resume
 
Wanda ruffin lo 12-30-2015
Wanda ruffin lo 12-30-2015Wanda ruffin lo 12-30-2015
Wanda ruffin lo 12-30-2015
 
Linkedin Resume_01312016
Linkedin Resume_01312016Linkedin Resume_01312016
Linkedin Resume_01312016
 
Many Talents
Many TalentsMany Talents
Many Talents
 

Viewers also liked

Devices Sponsor Information Day: 0 - Developments in medical device regulation
Devices Sponsor Information Day: 0 - Developments in medical device regulationDevices Sponsor Information Day: 0 - Developments in medical device regulation
Devices Sponsor Information Day: 0 - Developments in medical device regulation
TGA Australia
 
The end of embedded Linux (as we know it)
The end of embedded Linux (as we know it)The end of embedded Linux (as we know it)
The end of embedded Linux (as we know it)
Chris Simmonds
 
How to Win Friends and Save Money
How to Win Friends and Save MoneyHow to Win Friends and Save Money
How to Win Friends and Save Money
Blue Slate Solutions
 
ICC Networking handles BYOD & BYOC
ICC Networking handles BYOD & BYOCICC Networking handles BYOD & BYOC
ICC Networking handles BYOD & BYOC
International Communications Corporation
 
Scripting Transactions
Scripting TransactionsScripting Transactions
Scripting Transactions
David Evans
 
How to Live in Paradise
How to Live in ParadiseHow to Live in Paradise
How to Live in Paradise
David Evans
 
Resume presentation
Resume presentationResume presentation
Resume presentation
Ben Brown
 
DBA certificate - Raiser's Edge 102115
DBA certificate - Raiser's Edge 102115DBA certificate - Raiser's Edge 102115
DBA certificate - Raiser's Edge 102115
Maurice Dixon
 
Life After Death by PowerPoint 2015 Handout
Life After Death by PowerPoint 2015 HandoutLife After Death by PowerPoint 2015 Handout
Life After Death by PowerPoint 2015 Handout
Chris Shade
 
Where Search Meets Machine Learning: Presented by Diana Hu & Joaquin Delgado,...
Where Search Meets Machine Learning: Presented by Diana Hu & Joaquin Delgado,...Where Search Meets Machine Learning: Presented by Diana Hu & Joaquin Delgado,...
Where Search Meets Machine Learning: Presented by Diana Hu & Joaquin Delgado,...
Lucidworks
 
Chris Hillman – Beyond Mapreduce Scientific Data Processing in Real-time
Chris Hillman – Beyond Mapreduce Scientific Data Processing in Real-timeChris Hillman – Beyond Mapreduce Scientific Data Processing in Real-time
Chris Hillman – Beyond Mapreduce Scientific Data Processing in Real-time
Flink Forward
 
SAP Crystal Cert - 011513
SAP Crystal Cert - 011513SAP Crystal Cert - 011513
SAP Crystal Cert - 011513
Maurice Dixon
 
WordPress Meetup 17th Oct, 2015 at TechHub (ASTP) Lahore, Pakistan
WordPress Meetup 17th Oct, 2015 at TechHub (ASTP) Lahore, PakistanWordPress Meetup 17th Oct, 2015 at TechHub (ASTP) Lahore, Pakistan
WordPress Meetup 17th Oct, 2015 at TechHub (ASTP) Lahore, Pakistan
Fahad Mahmood
 

Viewers also liked (13)

Devices Sponsor Information Day: 0 - Developments in medical device regulation
Devices Sponsor Information Day: 0 - Developments in medical device regulationDevices Sponsor Information Day: 0 - Developments in medical device regulation
Devices Sponsor Information Day: 0 - Developments in medical device regulation
 
The end of embedded Linux (as we know it)
The end of embedded Linux (as we know it)The end of embedded Linux (as we know it)
The end of embedded Linux (as we know it)
 
How to Win Friends and Save Money
How to Win Friends and Save MoneyHow to Win Friends and Save Money
How to Win Friends and Save Money
 
ICC Networking handles BYOD & BYOC
ICC Networking handles BYOD & BYOCICC Networking handles BYOD & BYOC
ICC Networking handles BYOD & BYOC
 
Scripting Transactions
Scripting TransactionsScripting Transactions
Scripting Transactions
 
How to Live in Paradise
How to Live in ParadiseHow to Live in Paradise
How to Live in Paradise
 
Resume presentation
Resume presentationResume presentation
Resume presentation
 
DBA certificate - Raiser's Edge 102115
DBA certificate - Raiser's Edge 102115DBA certificate - Raiser's Edge 102115
DBA certificate - Raiser's Edge 102115
 
Life After Death by PowerPoint 2015 Handout
Life After Death by PowerPoint 2015 HandoutLife After Death by PowerPoint 2015 Handout
Life After Death by PowerPoint 2015 Handout
 
Where Search Meets Machine Learning: Presented by Diana Hu & Joaquin Delgado,...
Where Search Meets Machine Learning: Presented by Diana Hu & Joaquin Delgado,...Where Search Meets Machine Learning: Presented by Diana Hu & Joaquin Delgado,...
Where Search Meets Machine Learning: Presented by Diana Hu & Joaquin Delgado,...
 
Chris Hillman – Beyond Mapreduce Scientific Data Processing in Real-time
Chris Hillman – Beyond Mapreduce Scientific Data Processing in Real-timeChris Hillman – Beyond Mapreduce Scientific Data Processing in Real-time
Chris Hillman – Beyond Mapreduce Scientific Data Processing in Real-time
 
SAP Crystal Cert - 011513
SAP Crystal Cert - 011513SAP Crystal Cert - 011513
SAP Crystal Cert - 011513
 
WordPress Meetup 17th Oct, 2015 at TechHub (ASTP) Lahore, Pakistan
WordPress Meetup 17th Oct, 2015 at TechHub (ASTP) Lahore, PakistanWordPress Meetup 17th Oct, 2015 at TechHub (ASTP) Lahore, Pakistan
WordPress Meetup 17th Oct, 2015 at TechHub (ASTP) Lahore, Pakistan
 

Similar to resume 1

Jennifer Lane Resume
Jennifer Lane ResumeJennifer Lane Resume
Jennifer Lane Resume
Jennifer Lane
 
Bryandie cox
Bryandie cox Bryandie cox
Bryandie cox
Bryandie Cox
 
Ralph Pierre updated Resume
Ralph Pierre updated ResumeRalph Pierre updated Resume
Ralph Pierre updated Resume
Ralph Pierre
 
Resume-January 2016
Resume-January 2016Resume-January 2016
Resume-January 2016
Necole Davis
 
Michelle Randolph (1)
Michelle Randolph (1)Michelle Randolph (1)
Michelle Randolph (1)
michelle randolph
 
JUSTINE RESUME2
JUSTINE RESUME2JUSTINE RESUME2
JUSTINE RESUME2
Justine Fears
 
Latisha Munson - Resume 2017
Latisha Munson - Resume 2017Latisha Munson - Resume 2017
Latisha Munson - Resume 2017
LaTisha Munson
 
S. Fuller Administrative Resume
S. Fuller Administrative ResumeS. Fuller Administrative Resume
S. Fuller Administrative Resume
shaila fuller
 
Jessica Resume (1)
Jessica Resume (1)Jessica Resume (1)
Jessica Resume (1)
Jessica Taylor
 
Resume Nelly Sanchez Ortega
Resume Nelly Sanchez OrtegaResume Nelly Sanchez Ortega
Resume Nelly Sanchez Ortega
Nelly Sanchez Ortega
 
Professional Resume PDF 2015
Professional Resume PDF 2015Professional Resume PDF 2015
Professional Resume PDF 2015
Angela Brawner
 
ashley
ashleyashley
ashley
Ashley Miles
 
CarlosGTamez resume&cover letter
CarlosGTamez resume&cover letterCarlosGTamez resume&cover letter
CarlosGTamez resume&cover letter
carlos tamez
 
resume2015a
resume2015aresume2015a
resume2015a
Mary Sidley
 
Nicole Coleman Resume
Nicole Coleman ResumeNicole Coleman Resume
Nicole Coleman Resume
Nicole Coleman
 
2017 resume
2017 resume 2017 resume
2017 resume
Kevin D Ealy
 
Resume 2014
Resume 2014Resume 2014
Resume 2014
Heidi Perritano
 
Anna Carpenter CV.DOCX
Anna Carpenter CV.DOCXAnna Carpenter CV.DOCX
Anna Carpenter CV.DOCX
Anna Carpenter
 
Melissa Williams Resume
Melissa Williams ResumeMelissa Williams Resume
Melissa Williams Resume
Melissa Williams
 
HEATHER LARSON Resume 2016 2
HEATHER LARSON Resume 2016 2HEATHER LARSON Resume 2016 2
HEATHER LARSON Resume 2016 2
Heather Larson
 

Similar to resume 1 (20)

Jennifer Lane Resume
Jennifer Lane ResumeJennifer Lane Resume
Jennifer Lane Resume
 
Bryandie cox
Bryandie cox Bryandie cox
Bryandie cox
 
Ralph Pierre updated Resume
Ralph Pierre updated ResumeRalph Pierre updated Resume
Ralph Pierre updated Resume
 
Resume-January 2016
Resume-January 2016Resume-January 2016
Resume-January 2016
 
Michelle Randolph (1)
Michelle Randolph (1)Michelle Randolph (1)
Michelle Randolph (1)
 
JUSTINE RESUME2
JUSTINE RESUME2JUSTINE RESUME2
JUSTINE RESUME2
 
Latisha Munson - Resume 2017
Latisha Munson - Resume 2017Latisha Munson - Resume 2017
Latisha Munson - Resume 2017
 
S. Fuller Administrative Resume
S. Fuller Administrative ResumeS. Fuller Administrative Resume
S. Fuller Administrative Resume
 
Jessica Resume (1)
Jessica Resume (1)Jessica Resume (1)
Jessica Resume (1)
 
Resume Nelly Sanchez Ortega
Resume Nelly Sanchez OrtegaResume Nelly Sanchez Ortega
Resume Nelly Sanchez Ortega
 
Professional Resume PDF 2015
Professional Resume PDF 2015Professional Resume PDF 2015
Professional Resume PDF 2015
 
ashley
ashleyashley
ashley
 
CarlosGTamez resume&cover letter
CarlosGTamez resume&cover letterCarlosGTamez resume&cover letter
CarlosGTamez resume&cover letter
 
resume2015a
resume2015aresume2015a
resume2015a
 
Nicole Coleman Resume
Nicole Coleman ResumeNicole Coleman Resume
Nicole Coleman Resume
 
2017 resume
2017 resume 2017 resume
2017 resume
 
Resume 2014
Resume 2014Resume 2014
Resume 2014
 
Anna Carpenter CV.DOCX
Anna Carpenter CV.DOCXAnna Carpenter CV.DOCX
Anna Carpenter CV.DOCX
 
Melissa Williams Resume
Melissa Williams ResumeMelissa Williams Resume
Melissa Williams Resume
 
HEATHER LARSON Resume 2016 2
HEATHER LARSON Resume 2016 2HEATHER LARSON Resume 2016 2
HEATHER LARSON Resume 2016 2
 

resume 1

  • 1. DanielleC. Evans 17656 Addison Southfield, MI 48076 ● 313-729-1510 ● danniecevans04@yahoo.com Career Profile: A highly accomplished, talented and professional customer service representative with years of diverse experience in the corporate sector, seeking the opportunity to become a Health Care Administrator. Professional strengths  Motivated achiever cited in performance reviews for excellence in relationship building, obtaining trust and taking on leadership roles  Possess excellent oral and written communication skills  Ability to develop programs and negotiate with vendors  Enthusiastic self-starter with significant exposure to multiple client situations; eager to meet challenges and quickly assimilate career knowledge; committed to assessing community needs and implementing solutions.  Customer-focused communicator with proven ability to understand and convey complex information, develop rapport, build strong relationships with constituents (both internal and external), and deliver effective presentations.  Proficient multitasker with great attention to detail and organizational efficiency. Education University of Phoenix 01/2012-06/2015 Healthcare Administration Professional Experience North American Bancard Troy, MI 07/2012-09/2015 Executive Customer Service Representative  Assist merchants with business/ monthly billing statements, inquiries and complaints  Answered multi-line telephones for questions with credit card processing information  Submitted supply orders for merchants  Review, update and modify procedures per organizational requirements  Reconciling data, while maintaining security of customer information with meticulous documentation for accurate record keeping Title Source Farmington Hills, MI 03/2012-06/2012 Temporary Underwriter/Data Entry  Proofread and corrected all emails and different forms of communication from lenders  Revised returned packets to ensure all paperwork was in order and signed in proper places  Created spreadsheets to track the documents that enter and leave the mortgage company Allegra Direct Clinton Township, MI 06/2009-03/2012 Customer Service Representative  Answered multi-line telephones to assist with service questions insurance policies and other concerns  Entered patient’s information into employees data base  Processed claim information given to individuals and facilities