Sabrina McFadden has over 20 years of experience in finance, customer service, and administration. She currently works as a senior customer service representative at Prudential Retirement, where she exceeds all quality metrics and helps train new employees. Previously, she held supervisory roles in customer service and tax preparation and worked as a portfolio administrator on Wall Street. McFadden seeks to leverage her strong finance and customer service background.

1. Sabrina T. McFadden
441 Clearview Drive, Long Pond, PA 18334 570-216-0861 stmcfadden@ymail.com
Objective: Seeking a position that will allow me to fully leverage my experience in finance, retail,
and customer service.
Relevant Senior Customer Service Representative 2008-present
Experience: Prudential Retirement, Moosic, PA
 Exceed all transactional quality metrics attaining a score of 98% and greater
 Exceed client expectations on monthly random surveys.
 Conduct analysis and research of applicable plan rules and tax laws to various
inquiries for quick resolutions
 Assist in developing training materials as a subject matter in various areas.
 Coach and mentor new hires
Customer Service Supervisor 2005-2007
Raymour & Flanigan, Stroudsburg, PA
 Promoted from associate to supervisor in under one year
 Achieved less than 95% of customer returns as a result unsatisfactory service –
collaborated with sales and warehouse distribution to resolve customer issues in a
timely and efficient manner
 Responsible for processing sales transactions, reconciliation of cash and sales, and
cash deposits
 Assisted the manager with the hiring and interview process
Tax Specialist Level III 2002-2007
H&R Block, Tobyhanna, PA
 Achieved client retention of 85-90% resulting in cash bonuses
 Performed analysis of each individual financial circumstance to apply and explain
applicable tax laws – federal and multiple states
Portfolio Administrator 1996-2000
Clay Finlay, New York, New York
 Responsible to ensure trades settled T+3
 Reconciled portfolios to custodial bank records daily, weekly and monthly
 Researched and resolved discrepancies between client account and custodial banks
 Executed all trades for portfolio managers
 Understood market trends as a result of trading locally in 30 markets
Other Call Center Activities Coordinator 2001-2002
Experience: Harcourt Learning Center, Scranton, PA
 Responsible for data analysis of call trends and volumes
 Prepared weekly payroll files for processing
 Purchased all office supplies
 Conducted various special data analysis projects for VP
Personal Assistant 2000-2001
Lion Investigations, Stroudsburg, PA
Licenses/ Series 6, 63, Women in Finance
Affiliations:
Technical Skills Proficient in Microsoft Word, Excel, Powerpoint, Lotus Notes

2. Education: Bachelor of Science in Business Administration Fall 2016
The Pennsylvania State University, Dunmore, PA
Overall GPA: 3.7