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2. 2
ContentsContents
History of Television in IndiaHistory of Television in India
Current IssuesCurrent Issues
Future of TelevisionFuture of Television
Implications of BusinessImplications of Business
Parameters of TelevisionParameters of Television
SegmentationSegmentation
Market ShareMarket Share
General Industry CSFsGeneral Industry CSFs
Major Players & their growthMajor Players & their growth
Individual Marketing StrategiesIndividual Marketing Strategies
New Entrant’s StrategiesNew Entrant’s Strategies
Comparative PositioningComparative Positioning
3. 3
History of Television in IndiaHistory of Television in India
History of televisionHistory of television
• In existence for three decadesIn existence for three decades
• Until recently, all broadcasting was by government ownedUntil recently, all broadcasting was by government owned
company (Doordarshan)company (Doordarshan)
• Developed extensive network of terrestrial transpondersDeveloped extensive network of terrestrial transponders
• Private broadcasting was illegalPrivate broadcasting was illegal
• Introduction of colour television in 1980’s (during 1982Introduction of colour television in 1980’s (during 1982
Asian gamesAsian games))
4. 4
History of TelevisionHistory of Television (Contd.)(Contd.)
CTV was the driving force behind the consumerCTV was the driving force behind the consumer
electronics boom of mid ‘80s, which was due to aelectronics boom of mid ‘80s, which was due to a
steady rise in GDPsteady rise in GDP
Between 1989 and 1992 the healthy demand growthBetween 1989 and 1992 the healthy demand growth
got eroded due to:got eroded due to:
• hhigh excise, sales and other taxes leading to price increase;igh excise, sales and other taxes leading to price increase;
• devaluation of rupee in ’91 leading to higher import costs;devaluation of rupee in ’91 leading to higher import costs;
andand
• temporary saturation of initial pent-up demand.temporary saturation of initial pent-up demand.
5. 5
History of TelevisionHistory of Television (Contd..)(Contd..)
Post-liberalization revival of CTV marketPost-liberalization revival of CTV market
• Rationalization of duty structures leading to lowering of pricesRationalization of duty structures leading to lowering of prices
• Stable rupeeStable rupee
• Higher GDP growthHigher GDP growth
• Relatively lower inflationRelatively lower inflation
Product life cycle got reduced considerablyProduct life cycle got reduced considerably
Introduction of satellite broadcasting by foreign companyIntroduction of satellite broadcasting by foreign company
Led to increase in channel diversityLed to increase in channel diversity
Access to homes where cable (landline) was impenetrableAccess to homes where cable (landline) was impenetrable
Created fierce competition to enter the marketCreated fierce competition to enter the market
6. 6
Current Television IssuesCurrent Television Issues
70 million homes (400 million individuals) have access70 million homes (400 million individuals) have access
to cable TVto cable TV
27 Satellites cover the country27 Satellites cover the country
Widespread illegal cable operatorsWidespread illegal cable operators
• Customer bases from 50 to 1000Customer bases from 50 to 1000
• 60,000 cable operators in India60,000 cable operators in India
Satellite competition feared by governmentSatellite competition feared by government
• 150 million viewers of satellite programming, with largest150 million viewers of satellite programming, with largest
variety of channelsvariety of channels
7. 7
Future of TelevisionFuture of Television
Slow, steady migration towards digital transmissionSlow, steady migration towards digital transmission
(over current infrastructure)(over current infrastructure)
Widespread laying of fibre optic cableWidespread laying of fibre optic cable
Increase in homes with cable to over 100 million in 10Increase in homes with cable to over 100 million in 10
yearsyears
Increase in pay-per-view and customized programmingIncrease in pay-per-view and customized programming
Government must relax restrictions/threats againstGovernment must relax restrictions/threats against
foreign and domestic competitorsforeign and domestic competitors
8. 8
Implications for BusinessImplications for Business
CurrentCurrent
• Poor infrastructurePoor infrastructure
• Corrupt governmentCorrupt government
• Surplus of skilled technical workersSurplus of skilled technical workers
FutureFuture
• Improved infrastructure (potential to be sixth in world)Improved infrastructure (potential to be sixth in world)
• Possibility of relaxed laws/bans on foreign competitionPossibility of relaxed laws/bans on foreign competition
• Increased investment from outside sourcesIncreased investment from outside sources
9. 9
Dominant Parameters of TelevisionDominant Parameters of Television
Brand nameBrand name
SizeSize
PricePrice
Pricing schemePricing scheme
After sales serviceAfter sales service
Picture qualityPicture quality
SoundSound
Number of channelsNumber of channels
Other featuresOther features
10. 10
Segmentation - SizeSegmentation - Size
SizeSize MarketMarket
shareshare
Sub - segmentsSub - segments CharacteristicsCharacteristics
14”14” 13%13% * Non-remote and remote* Non-remote and remote * 50% growth rate, fastest* 50% growth rate, fastest
growing segment, second buygrowing segment, second buy
20”20” 42%42% * Non-remote (65%) and* Non-remote (65%) and
remote (35%)remote (35%)
* Conventional & FST* Conventional & FST
* Price sensitive* Price sensitive
21”21” 40%40% * Non-remote (40%) and* Non-remote (40%) and
remote (60%)remote (60%)
* Conventional and FST* Conventional and FST
* Both economy (<20000) and* Both economy (<20000) and
premium (>20000) modelspremium (>20000) models
* Customers ready to pay for* Customers ready to pay for
extra featuresextra features
* FFST models available in this* FFST models available in this
rangerange
>25”>25” 5%5% 25”,29” & 32” models25”,29” & 32” models * Quality conscious buyers* Quality conscious buyers
* Innovative features e.g. net* Innovative features e.g. net
tv,flat tvtv,flat tv
13. 13
Televisions form about 35% of the Rs 110 bn IndianTelevisions form about 35% of the Rs 110 bn Indian
consumer durable marketconsumer durable market
• Under Intensive Competition, the marketing strategy adoptedUnder Intensive Competition, the marketing strategy adopted
to circumvent competition becomes the deciding factor forto circumvent competition becomes the deciding factor for
survivalsurvival
• Tapping into all possible segments and price ranges therebyTapping into all possible segments and price ranges thereby
spreading the risk (portfolio)spreading the risk (portfolio)
• True economies of scale are achieved when plant capacityTrue economies of scale are achieved when plant capacity
reaches at least 2 million units per year; this is larger than thereaches at least 2 million units per year; this is larger than the
size of Indian CTV Marketsize of Indian CTV Market
• Export markets should be a viable options for domesticExport markets should be a viable options for domestic
playersplayers
General CSFs of the IndustryGeneral CSFs of the Industry
14. 14
In view of the growingIn view of the growing convergenceconvergence the Indian marketers shouldthe Indian marketers should
have to look for better product features.have to look for better product features.
Indian market is highly price sensitive. So, increased pressureIndian market is highly price sensitive. So, increased pressure
due to competition and overzealous capacity creations hasdue to competition and overzealous capacity creations has
resulted in lower margins. The fiercest players tackling the priceresulted in lower margins. The fiercest players tackling the price
front well will have afront well will have a price related CSFprice related CSF..
The high import duties on raw materials (CPT) in India (importThe high import duties on raw materials (CPT) in India (import
duty is 42%) have given more challenges to meet.duty is 42%) have given more challenges to meet.
General CSFs of the IndustryGeneral CSFs of the Industry
18. 18
Years Growth
1996-1997 1.97 million
1997-1998 2.4 million
1998-1999 4.4 million
1999-2000 5.7 million
Export GrowthExport Growth
Colour Television Exports in IndiaColour Television Exports in India
Source : www.IndianTelevision.com
19. 19
Comparative AnalysisComparative Analysis
Company
Name Year
Net
Sales
(Rs Bn)
Growth
(%)
Net
Profit
(Rs Bn)
Videocon FY 2000 30 12.5 1.5
BPL FY 2000 20.15 4 1.07
Onida FY 2000 7.97 16 0.46
Philips FY 1999 17.45 4 0.28
Source : www.IndianTelevision.com
20. 20
BPL 7, 30,000
Videocon 8,50,000
Onida 3,00,000
Others 2,50,000
Total 21,30,000
Company Capacity
CapacityCapacity
Source : www.IndianTelevision.com
21. 21
Product:Product: Salient FeaturesSalient Features
BPLBPL
Available sizes: 14” – 29”Available sizes: 14” – 29”
New available models –New available models – EveluxEvelux,, Digital BPLDigital BPL
Collaborations with Sanyo, Toshiba, HarrisCollaborations with Sanyo, Toshiba, Harris
CommunicationCommunication
Available latest technology QPF and MatrixAvailable latest technology QPF and Matrix
Company ISO CertifiedCompany ISO Certified
Damaged product replacement under warranty periodDamaged product replacement under warranty period
22. 22
Product:Product: Salient FeaturesSalient Features
ONIDAONIDA
Available sizes: 14” – 29”Available sizes: 14” – 29”
Two new models –Two new models – Candy and IGOCandy and IGO
Servicing professionals trained from JVC JapanServicing professionals trained from JVC Japan
Growth in revenue 33%, rise in net profit 38% (Q1 FY00)Growth in revenue 33%, rise in net profit 38% (Q1 FY00)
Earned exports 78 mn (INR)Earned exports 78 mn (INR)
Damaged product replacement under warranty periodDamaged product replacement under warranty period
23. 23
Product:Product: Salient FeaturesSalient Features
PHILIPSPHILIPS
Available sizes: 14”-32”Available sizes: 14”-32”
Two new models available:Two new models available:
Match line series and power visionMatch line series and power vision
ERP system implementedERP system implemented
CRT, LCD technology adopted in Monitor, Speech RecognitionCRT, LCD technology adopted in Monitor, Speech Recognition
System and Security SystemSystem and Security System
Incurred a loss of 40.5 crIncurred a loss of 40.5 cr instead of reducing operating costinstead of reducing operating cost
from 5.5 – 3 %from 5.5 – 3 %
After warranty Services at nominal costAfter warranty Services at nominal cost
Damaged product replacement under warrantyDamaged product replacement under warranty
24. 24
Product:Product: Salient FeaturesSalient Features
VIDEOCONVIDEOCON
Available sizes: 21”-29”Available sizes: 21”-29”
Multi brands –Multi brands – Akai, Sansui, Kenwood and Toshiba.Akai, Sansui, Kenwood and Toshiba.
Availability of a new model PlasmaAvailability of a new model Plasma
Implemented large ERP systemImplemented large ERP system
Features like Nicam Sterio, Timer, automatic settings,Features like Nicam Sterio, Timer, automatic settings,
organizer, Head phone and latest Internet TV availableorganizer, Head phone and latest Internet TV available
Tie up with Telecruz Technologies INC for NET TVTie up with Telecruz Technologies INC for NET TV
Damaged product replacement under warrantyDamaged product replacement under warranty
26. 26
Price:Price: Salient FeaturesSalient Features
Discounts available throughDiscounts available through
• In exchange of old TVsIn exchange of old TVs
• Tournament or event based like World Cup CricketTournament or event based like World Cup Cricket
• Festive season discountsFestive season discounts
• Pre-budget discountsPre-budget discounts
Allowances available throughAllowances available through
• Lottery schemes (Seasonal)Lottery schemes (Seasonal)
• Scratch card offer (seasonal)Scratch card offer (seasonal)
• Twin pack offer – Buy one TV, get a washing machine etc. freeTwin pack offer – Buy one TV, get a washing machine etc. free
• ‘‘Chhappad Phadke’ offer by Videocon – Rs 2000–3000Chhappad Phadke’ offer by Videocon – Rs 2000–3000
27. 27
Price:Price: Salient FeaturesSalient Features
Installment facilities availableInstallment facilities available
• Proof of salary/income statement is required, tie up with variousProof of salary/income statement is required, tie up with various
Financial Institution like ICICI, SCB, etc.Financial Institution like ICICI, SCB, etc.
Discount on full payment in cashDiscount on full payment in cash
28. 28
Price:Price: Salient FeaturesSalient Features
Event SponsoringEvent Sponsoring
• Like Philips National Football League, Videocon Screen Awards,Like Philips National Football League, Videocon Screen Awards,
• Sponsorship of Entertainment and Television events by otherSponsorship of Entertainment and Television events by other
brands like BPL Top 10, etc.brands like BPL Top 10, etc.
Tie-ups with E-Commerce sites (B to C) like Fabmart.com,Tie-ups with E-Commerce sites (B to C) like Fabmart.com,
eBuyGuru.com by Sony IndiaeBuyGuru.com by Sony India
Money bond scheme with every purchase, as done by AkaiMoney bond scheme with every purchase, as done by Akai
29. 29
Price:Price: Salient FeaturesSalient Features
Money back guarantee schemeMoney back guarantee scheme
Customer enticing routes- Replacement of sets, andCustomer enticing routes- Replacement of sets, and
heavy discounts on new sets as done by Akaiheavy discounts on new sets as done by Akai
Dealer enticing route - as done for Videocon brandsDealer enticing route - as done for Videocon brands
Multi brand strategy of VideoconMulti brand strategy of Videocon
Onida arcade – online selling TVOnida arcade – online selling TV
Advertisements through:Advertisements through:
• Newspapers, Magazine, TV, Radio, Glow signs, Banners, WebNewspapers, Magazine, TV, Radio, Glow signs, Banners, Web
AdvertisingAdvertising
30. 30
Promotion:Promotion: Salient FeaturesSalient Features
Advertisements done by various eminent popularAdvertisements done by various eminent popular
personalities:personalities:
• like Amitabh Bachhan in BPL, Govinda in Videocon, Sachinlike Amitabh Bachhan in BPL, Govinda in Videocon, Sachin
Tendulkar in Philips, voice of Amitabh Bachhan is used in OnidaTendulkar in Philips, voice of Amitabh Bachhan is used in Onida
Ad.Ad.
Quick accessibility of CTVs through wide dealer networkQuick accessibility of CTVs through wide dealer network
Increasing distribution outlets of linking them throughIncreasing distribution outlets of linking them through
satellite linkssatellite links
For rural sector, moving with painted vansFor rural sector, moving with painted vans
Onida approaches rural co-operative societiesOnida approaches rural co-operative societies
31. 31
Price:Price: Salient FeaturesSalient Features
Presence in both rural and urban marketPresence in both rural and urban market
Online connectivity of distributorsOnline connectivity of distributors
Distributors are present in almost all state capitals andDistributors are present in almost all state capitals and
dealers present in almost all towns and small citiesdealers present in almost all towns and small cities
Manufacturer
Distributor Dealer Customer
32. 32
BPL- FactsBPL- Facts
Reputation for reliability and qualityReputation for reliability and quality
Tremendous brand equityTremendous brand equity
High brand preference in the replacement marketHigh brand preference in the replacement market
Largest distribution network in the countryLargest distribution network in the country
High level of indigenization (import content as low as 13%)High level of indigenization (import content as low as 13%)
makes it price competitivemakes it price competitive
Technological tie up with Sanyo of Japan has given accessTechnological tie up with Sanyo of Japan has given access
to the latest technologyto the latest technology
33. 33
Originally targeted middle income group, changing focus and
going for middle to high end (newer segments)
BPL employing a multi-brand strategy to plug the gaps in BPL's
CTV portfolio and use these new brands "to get incremental
volumes, while BPL remains the mother brand”.
High-end convergence products will come under the Digital-BPL
branding. The company has already introduced its digital range.
At the low end of the CTV market, BPL is launching primarily to
compete with Chinese and local brands. Under the 'Evelux' brand
name, BPL will launch it into selective markets regionally.
BPL - StrategiesBPL - Strategies
34. 34
BPL points out that this new low-end brand “will not just be a cheapBPL points out that this new low-end brand “will not just be a cheap
product”, and that it will “not just address a price-point issue” but itproduct”, and that it will “not just address a price-point issue” but it
also has quality.also has quality.
BPL is aggressive on exports.BPL is aggressive on exports.
The company’s recent launch includes a 100% pureflat - screen TV, aThe company’s recent launch includes a 100% pureflat - screen TV, a
new 29-inch CTV, a new 25-inch CTV called Studio 25, Plasmanew 29-inch CTV, a new 25-inch CTV called Studio 25, Plasma
Display, i.e. the flat TVs with no picture tubes, the PC-TV, i.e. theDisplay, i.e. the flat TVs with no picture tubes, the PC-TV, i.e. the
Personal Computer-cum-TV.Personal Computer-cum-TV.
Product innovation, introduction of new features and high brand recallProduct innovation, introduction of new features and high brand recall
has helped BPL in maintaining its leadership position.has helped BPL in maintaining its leadership position.
BPL - StrategiesBPL - Strategies
35. 35
ONIDA - FactsONIDA - Facts
One of the first players to enter into the marketOne of the first players to enter into the market
Major presence in the Northern and Eastern regionsMajor presence in the Northern and Eastern regions
Enjoys substantial Brand EquityEnjoys substantial Brand Equity
Traditionally operated in the premium segment with low volumesTraditionally operated in the premium segment with low volumes
and high marginsand high margins
Influx of MNCs right into the segment has put it in the line of fireInflux of MNCs right into the segment has put it in the line of fire
It is fighting back by launching wide screen models in directIt is fighting back by launching wide screen models in direct
competition with MNCs and also lowering price and trying to catercompetition with MNCs and also lowering price and trying to cater
to lower segmentsto lower segments
Tie up with JVC ensures access to latest technologiesTie up with JVC ensures access to latest technologies
36. 36
Onida gives more stress to dealer networkOnida gives more stress to dealer network
It introduced ‘Onida Loyalty Programme’, meant exclusively forIt introduced ‘Onida Loyalty Programme’, meant exclusively for
Onida customers, and ‘Onida Display Contest’ targeted at theOnida customers, and ‘Onida Display Contest’ targeted at the
dealersdealers
The loyalty programme has been branded as ‘Onida—offer forThe loyalty programme has been branded as ‘Onida—offer for
life’, which suggests that the customer need not move out of thelife’, which suggests that the customer need not move out of the
Onida banner for the rest of his lifeOnida banner for the rest of his life
Onida keeps introducing contemporary models and helps the OnidaOnida keeps introducing contemporary models and helps the Onida
owners to upgradeowners to upgrade
ONIDA - StrategiesONIDA - Strategies
37. 37
Onida is planning to use its strength in circuit and cabinetOnida is planning to use its strength in circuit and cabinet
design to target very specific premium customerdesign to target very specific premium customer
segments.segments.
Finally the company will be strengthening its after salesFinally the company will be strengthening its after sales
service as it believes that a large scope of differentiationservice as it believes that a large scope of differentiation
lies here.lies here.
Aggressive brand promotion’s aftermath has given OnidaAggressive brand promotion’s aftermath has given Onida
wisdom to manage volumes.wisdom to manage volumes.
ONIDA - StrategiesONIDA - Strategies
38. 38
PHILIPS -FactsPHILIPS -Facts
The late entrant to the IndustryThe late entrant to the Industry
Dutch parent company Philips NV increased its stakeDutch parent company Philips NV increased its stake
to 51% at the onset of liberalisationto 51% at the onset of liberalisation
It was a leader in the B/W segment and with theIt was a leader in the B/W segment and with the
backing of the parent company it launched several newbacking of the parent company it launched several new
CTV models with latest featuresCTV models with latest features
Enjoys considerable Brand Equity on account of its 30Enjoys considerable Brand Equity on account of its 30
year old market presenceyear old market presence
39. 39
Positioned at the upper end of the middle to upper marketPositioned at the upper end of the middle to upper market
Enforcing its brand image with a media blitzkriegEnforcing its brand image with a media blitzkrieg
It uses umbrella brand’s image for promotionIt uses umbrella brand’s image for promotion
Schemes of an additional warranty and a free gift wherebySchemes of an additional warranty and a free gift whereby
customers get a guarantee of five years are usedcustomers get a guarantee of five years are used
They emphasize also on new technology products especiallyThey emphasize also on new technology products especially
digital technology. These include Integrated Wireless FM Digitaldigital technology. These include Integrated Wireless FM Digital
Wide screen TV, High Definition Rear Projection TV and RealWide screen TV, High Definition Rear Projection TV and Real
Flat TV DVDFlat TV DVD
Targeting rural middle class alsoTargeting rural middle class also
PHILIPS - StrategiesPHILIPS - Strategies
40. 40
VIDEOCON - FactsVIDEOCON - Facts
Matching features of the competitors at aMatching features of the competitors at a
competitive pricecompetitive price
Wide range of models giving choice to the customerWide range of models giving choice to the customer
Not in competition with MNCs as products are ofNot in competition with MNCs as products are of
low price and mediocre qualitylow price and mediocre quality
Recently trying to access premium market throughRecently trying to access premium market through
sub brands like Sansui, etc.sub brands like Sansui, etc.
41. 41
VIDEOCON - StrategiesVIDEOCON - Strategies
Positioned at the lower and middle segmentsPositioned at the lower and middle segments
Extremely aggressive player adopting high volume – lowExtremely aggressive player adopting high volume – low
margin strategymargin strategy
Videocon International is offering discounts along withVideocon International is offering discounts along with
surprise gifts to its customers on the purchase of asurprise gifts to its customers on the purchase of a
Videocon CTV from time to time especially on seasonsVideocon CTV from time to time especially on seasons
Videocon International is already offering scratch cardVideocon International is already offering scratch card
schemesschemes
Targeting rural marketTargeting rural market
42. 42
Company's leadership position is a reiteration of its ability toCompany's leadership position is a reiteration of its ability to
connect with the customer's mental spaceconnect with the customer's mental space
It enjoys the image of Japanese umbrella brand having aIt enjoys the image of Japanese umbrella brand having a
presence of over the last 53 yearspresence of over the last 53 years
The company has evolved into a luminous brand with technologyThe company has evolved into a luminous brand with technology
innovation, quality and premiuminnovation, quality and premium
Sony India is trying to expand its product portfolio in the countrySony India is trying to expand its product portfolio in the country
to have convergenceto have convergence
Sony will increase the dealer network by 25%, from 1,488 toSony will increase the dealer network by 25%, from 1,488 to
1877. The number of Sony Worlds will also be increased from1877. The number of Sony Worlds will also be increased from
the current 13 to 26 during this financial yearthe current 13 to 26 during this financial year
Targeting rural markets alsoTargeting rural markets also
New Entrants’ Strategies - SonyNew Entrants’ Strategies - Sony
43. 43
Akai used its exchange offer blitzkriegAkai used its exchange offer blitzkrieg to root its presenceto root its presence
in market.in market. In effect, Akai created a market -- for second-In effect, Akai created a market -- for second-
hand CTVshand CTVs
Riding on the low margin – high volume theoryRiding on the low margin – high volume theory
Using electronic parts imports from Japan as its strongUsing electronic parts imports from Japan as its strong
pointpoint
Strong after sales service networksStrong after sales service networks
Targeting low and middle customer segmentsTargeting low and middle customer segments
Targeting rural markets heavilyTargeting rural markets heavily
Too small leadtime for new product launchToo small leadtime for new product launch
New Entrants’ Strategies - AkaiNew Entrants’ Strategies - Akai
44. 44
Comparative PositioningComparative Positioning
CompanyCompany TargetTarget PositioningPositioning
BPLBPL Middle to upperMiddle to upper Quality for priceQuality for price
OnidaOnida Middle to upperMiddle to upper Superior productSuperior product
PhilipsPhilips Middle to upperMiddle to upper FeaturesFeatures
VideoconVideocon Lower to middleLower to middle AffordableAffordable
SonySony UpperUpper High imageHigh image
AkaiAkai Lower to middleLower to middle AffordableAffordable