Tech Talk: Coty Transforms from Event Management to Service Operations Management

1. World®
’16
Tech Talk: Coty Transforms from Event
Management to Service Operations Management
Dan Ellsweig – Enterprise Management Architect – Coty
DO4T41T
DEVOPS – AGILE OPERATIONS

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For Informational Purposes Only
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Abstract
Join a roundtable, open conversation on how Coty uses CA Service Operations Insight, CA
Application Performance Management (CA APM), CA Spectrum®, CA Performance Management,
CA Network Flow Analysis, and CA Unified Communications Monitor to move from event
management to a service operations management model.
Dan
Ellsweig
Coty,
Enterprise
Management Architect

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Dan Ellsweig
Senior-level engineer with a distinguished 20-year
career leading the architectural design,
deployment, integration and support of enterprise
solutions aligned with evolving business, financial
and market demands globally

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About Coty

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About Coty
Coty has an iconic
portfolio of more than 77
brands across fragrances,
color cosmetics, hair care,
body care and skin care

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Enterprise Management at Coty
§ Evolution of Coty
§ Evolving infrastructure
§ Coty approach on monitoring

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Coty Production EMS Environment
CA Service Operations
Insight
Redwood
Vendor-
specific SNMP
traps
CA ASM
Multiple CA
tools feeding
Performance
Center
CA Unified
Infrastructure
Management
CA APM
SAP Solution
Manager
Remedy Force Atrium
CMDB
Dist Servers
Linux, WIN, DB, vCenter,
AS400
SAN
Applications
SAP, Backup
Job Control, UPS/DC
GLBL Net
Infrastructure,
Netflow/Syslog,
Voice/Video,
Exchange/AD, Lync
Customer Experience
Monitors
AWS, MS
365
What We Built

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Proposed CA Service Operations Insight Prod Environment
CA Service
Operations
Insight
connectors – CA
UIM, CA APM,
Generic SNMP
CA Service
Operations
Insight
Store
50G
CA Service
Operations
Insight
manager
SQL Server
MSSql
2008R2
CA Service
Operations
Insight UIUser Portal
Dashboards
On-Demand Reports
Mail-Outs
Analytics
EMC storage
Remedy
ticketing /
CMDB
Multiple CA
tools feeding
Performance
Center
CA UIM,
Oracle MSSQL
CA
APM
SAP Solution
Manager
Redwood
CA Service
Operations
Insight
reporting
server
CA Service
Operations
Insight
connector –
CA Spectrum®
CA Service
Operations
Insight
connecters –
Redwood,
RemedyForce

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Global Infrastructure
Fault/Perf: CA Spectrum/CA Performance Management
CA Network Flow
Analysis harvester
Win 2008R2
CA Performance
Management Vertica
database
CA Performance
Management data
aggregator
RHEL 6.x
Performance
Center
RHEL 6.0
CA Performance
Management
data repository
RHEL 6.0
CA Spectrum®
OneClick
CA Performance
Management data
collector
RHEL 6.x
CA Spectrum®
RHEL 6.x
CA Unified
Communication
Monitor

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Future of Coty

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Thank you.
Stay connected at communities.ca.com

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DevOps – Agile Ops
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