Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The Unmet Demand for Premium Cloud Monitoring Services—and How Service Providers Can Capitalize

192 views

Published on

The Unmet Demand for Premium Cloud Monitoring Services—and How Service Providers Can Capitalize

For more information on MSP, please visit: http://ow.ly/CrAA50gbyfJ

Published in: Technology
  • Be the first to comment

  • Be the first to like this

The Unmet Demand for Premium Cloud Monitoring Services—and How Service Providers Can Capitalize

  1. 1. The Unmet Demand for Premium Cloud Monitoring Services – and How Service Providers Can Capitalize Ken Vanderweel MST07T MANAGED SERVICE PROVIDER ZONE Sr. Director Service Provider Solutions Marketing CA Technologies
  2. 2. 2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS © 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of This Presentation
  3. 3. 3 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Abstract As businesses run services across an increasingly hybrid mix of cloud and on-premises environments, they realize a number of benefits—but they also encounter significant challenges in monitoring. 451 Research conducted an extensive survey that examines the challenges confronting enterprise IT organizations. Attend this session and find out about these challenges— and the opportunities they can present for service providers. This session will offer case scenarios, providing insights into the strategies that Cloud Service Providers can employ as they look to incorporate premium cloud monitoring services into their portfolios. Ken Vanderweel CA Technologies Sr. Dir., Service Provider Solutions Marketing
  4. 4. 4 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Cloud Monitoring Opportunities for Services Providers
  5. 5. 5 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Evolving Nature of IT and Customers’ Struggles to Adapt
  6. 6. 6 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS IT Teams Feel Pressure to Reach Top Goals
  7. 7. 7 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Quantifying the Challenges
  8. 8. 8 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Problems Fall Into Three Broad Categories
  9. 9. 9 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS 28 Pain Points Heatmap
  10. 10. 10 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Shortcomings in Capabilities Have Broad-Based Implications
  11. 11. 11 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS 15 Capabilities Heatmap
  12. 12. 12 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Capitalize on Your Opportunity Businesses are willing to pay a premium to solve these challenges
  13. 13. 13 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  14. 14. 14 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS CA Unified Infrastructure Management (CA UIM): Top 3 for Single Pane of Glass for Hybrid Cloud & IT ▪ CA UIM was awarded by EMA Research as a leading solution for providing single pane of glass for today’s hybrid cloud and IT infrastructures.
  15. 15. 15 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS 4 CSP Premium Monitoring Case Studies Enterprise #1 Challenge ▪ IT accustomed to static on-premise, little experience w/ dynamic cloud environments and tools CSP Solution ▪ Built cloud-based management platform, capabilities include: ▪ Asset management ▪ Monitoring ▪ Billing ▪ Alarms and ITSM ▪ Client gained ▪ Unified visibility of all environments ▪ Track performance from single place ▪ More effective management and faster troubleshooting Enterprise #2 Challenge ▪ Dabbled in running workloads in IaaS environments ▪ Encountered obstacles; – Egress and ingress costs to high – Give up too much control which presented compliance/security concerns – Overwhelmed with massive amount of time to isolate cause of issues CSP Solution – Established visibility client was accustomed to – Providing unified visibility of cloud and on- premises environments, including converged infrastructures – Streamlined Ops and sped MTTR, supported by correlation, analysis and reporting
  16. 16. 16 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS 4 CSP Premium Monitoring Case Studies Enterprise #3 Challenge ▪ Complexity growing everyday ▪ Managing more types of components, more specialized components, more advanced virtualization, more cloud vendors and environments ▪ IaaS providers managed servers, but IT still tasked with managing apps ▪ Struggled to determine root cause of issues CSP Solution ▪ Provided clients capabilities to consolidate management of all their environments ▪ Consolidated management of entire data center, incl. network, power/cooling, OS, apps across provider environments Enterprise #4 Challenge ▪ Lots of monitoring in place, but not getting value – Spiraling costs due to adding tools every time new systems and services came online CSP Solution ▪ Provides a business/service/industry-centric approach to monitoring offerings ▪ Monitoring all systems/environments supporting a business service ▪ Provides three key perspectives – Customer or end-user – Development environment – Infrastructure ▪ Result is true business-level insights fueling Ops efficiencies, business performance and risk mitigation
  17. 17. 17 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Recommended Sessions SESSION # TITLE DATE/TIME MST10T How SaaS-based Solutions Can Fuel Winning Service Offerings 11/16/2017 at 11:30 am MST02T The Next Big Service Provider Opportunity—Beyond Infrastructure: Architecting Your Customer’s Modern Software Factory 11/16/2017 at 12:45 pm MST05T Get Your Complimentary White Space Assessment 11/16/2017 at 1:30 pm
  18. 18. 18 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Must See Demos Maximize Cloud & Hybrid IT Infrastructure MSP Zone Optimize User Behavior on Wearables, Web & Mobile MSP Zone Improve Application Transaction Performance MSP Zone Full-stack Monitoring for 5-star Digital Experiences MSP Zone Elevate & Expand Your Service Portfolio MSP Zone
  19. 19. 19 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Questions?
  20. 20. 20 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Stay connected at communities.ca.com Thank you.
  21. 21. 21 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS MSP For more information on MSP, please visit: http://cainc.to/CAW17-MSP

×