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Leveraging Monitoring Governance: How Service
Providers Can Boost Operational Efficiency and
Scalability
Charles Wells
MST...
2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
© 2017 CA. All rights reserved. All trademarks referenced h...
4 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
Eliminate The
Barriers Between
Ideas And Outcomes
WHAT WE D...
5 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
It’s A Simple Promise, Learned From Years Of
Transforming O...
6 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
TODAY, EVERY BUSINESS
IS IN THE SOFTWARE BUSINESS
HERE’S WH...
7 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
IN THE SOFTWARE BUSINESS,
EXPERIENCE IS EVERYTHING
And…
Fac...
8 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
OUR CUSTOMERS ARE OVERCOMING
UNPRECEDENTED CHALLENGES
A lar...
9 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
User Expectations Are Fueling Complexity In
Applications & ...
10 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
Monitoring Governance Challenges
What to monitor?
What is ...
11 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
12 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
13 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
14 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
Monitoring
Governance
Defined
“A comprehensive,
service-or...
15 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
Monitoring Governance Tools
“What is our Service Offering?...
16 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
CA Services Monitoring Governance Workshop
extend the valu...
17 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
18 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
19 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
20 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
Monitoring
Governance
Benefits
“A comprehensive,
service-o...
21 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
CRAWL WALK RUN
Basic Monitoring Center of Competency Strat...
22 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
Stay connected at communities.ca.com
Thank You.
23 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
Questions?
24 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
MSP
For more information on MSP,
please visit: http://cain...
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Leveraging Monitoring Governance: How Service Providers Can Boost Operational Efficiency and Scalability

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Leveraging Monitoring Governance: How Service Providers Can Boost Operational Efficiency and Scalability

For more information on MSP, please visit: http://ow.ly/oQ1o50gby0m

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Leveraging Monitoring Governance: How Service Providers Can Boost Operational Efficiency and Scalability

  1. 1. Leveraging Monitoring Governance: How Service Providers Can Boost Operational Efficiency and Scalability Charles Wells MST06T MANAGED SERVICE PROVIDER ZONE Partner Advisor, Agile Operations CA Technologies
  2. 2. 2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS © 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of This Presentation
  3. 3. 4 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Eliminate The Barriers Between Ideas And Outcomes WHAT WE DO:
  4. 4. 5 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS It’s A Simple Promise, Learned From Years Of Transforming Our Own Business 20172011 ORGANIC ACQUISITIONS AGILE DEVOPS SECURITY • Project & Portfolio Management • Integrated IT Portfolio Analysis Applications • Application Performance Mgmt.. • API Management • Application Release Automation • Identity Governance and Admin • Privileged Access Mgmt.. • Application Security Testing Rated Leaders by Industry Analysts: *Tied w/BeyondTrust #1 Agile Lifecycle Mgmt. #2 IT Project & Portfolio Mgmt. #1 Service Virtualization #2 API Management #2 Application Release Automation #2 Network Performance Monitoring #2 Privileged Access Mgmt.*Market Share Positions CA Accelerator CA Design
  5. 5. 6 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS TODAY, EVERY BUSINESS IS IN THE SOFTWARE BUSINESS HERE’S WHY: …becoming a software company takes a lot more work than just hiring a bunch of good software developers…It requires a new way of thinking about what it takes to be a successful software company. –Jeffrey M. Kaplan, SANDHILL.COM In a world underpinned by ever more powerful, affordable, and public technology platforms, software is still king. And its importance as a source of value will only continue to grow. –Vijay Gurbaxani, HARVARD BUSINESS REVIEW
  6. 6. 7 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS IN THE SOFTWARE BUSINESS, EXPERIENCE IS EVERYTHING And… Fact: 83% of U.S. consumers say having a positive customer experience with a brand is more important than the product itself1 53% of large companies want to be customer experience leaders within three years2 Fact: 53% of mobile site visits are abandoned if pages take longer than three seconds to load3 Fact:
  7. 7. 8 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS OUR CUSTOMERS ARE OVERCOMING UNPRECEDENTED CHALLENGES A large regional bank radically improved their mobile banking experience to stay competitive A global retailer built an entirely new, more efficient approach to testing to keep pace with agile development A national healthcare provider rebuilt their legacy apps to reduce development costs and speed time-to- market The Reality:
  8. 8. 9 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS User Expectations Are Fueling Complexity In Applications & Infrastructure New applications Amalgamation of new and legacy tools and technologiesDynamic Infrastructures Mobility, APIs, Containers, Micro-services, Modern Technologies, Multi-Cloud, Big Data, Mainframe Apps Mainframe Load Balancers Physical Data Center Web ServicesMulti-Cloud WAN/WWW Routers Firewalls Switches Web Servers 3rd Party Applications Big Data USERS
  9. 9. 10 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Monitoring Governance Challenges What to monitor? What is Alarm worthy? Notification? Escalation? Remediation? What data to collect? Frequency? Retention? How to manage all this?
  10. 10. 11 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  11. 11. 12 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  12. 12. 13 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  13. 13. 14 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Monitoring Governance Defined “A comprehensive, service-oriented performance and event management framework that delivers value to the business in the form of timely, actionable insights.” Comprehensive = infrastructure, applications, business services, end-user experience Service-oriented = standardized configurations, value-driven offering part of service catalog Actionable = either by an Operator, or via Automation Insights – driven by modern analytics, derived from multiple domain data sources
  14. 14. 15 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Monitoring Governance Tools “What is our Service Offering?” CA Services “Monitoring Governance Workshop” CA Monitoring Governance Worksheet CA Message & Metric Calculator
  15. 15. 16 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS CA Services Monitoring Governance Workshop extend the value of your implementation with additional probes, alarm management, reporting & visualization, redundant servers and solution assessments; build on your initial deployment with options that can be adopted on a timeframe appropriate for your organization Acceleration Services… helps customers uncover and document their monitoring needs. Using Customer’s IT service catalog or other source of similar information, CA helps the organization define and document what it needs to monitor, and then applies these definitions to monitoring tools. Monitoring Governance Workshop…
  16. 16. 17 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  17. 17. 18 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  18. 18. 19 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  19. 19. 20 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Monitoring Governance Benefits “A comprehensive, service-oriented performance and event management framework that delivers value to the business in the form of timely, actionable insights.” Focused on delivering Business Value Aligned with IT Service Management Predictable cost structure Intentional, not accidental
  20. 20. 21 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS CRAWL WALK RUN Basic Monitoring Center of Competency Strategic Differentiation • Wall to wall infrastructure and Application Monitoring • Metric oriented (Not end-user oriented) • SLA-centric • Production monitoring focus • Transactionally oriented • End-user visibility but lacking end-to-end correlation • Center of excellence with automation and best practices • Desire to shift left and monitor earlier in lifecycle • Experience oriented • Outside-in to Inside-out (causal) correlation • Monitoring is built into the entire lifecycle of an application • App-to-infrastructure drill down for easy RCA • Practiced capture of business insights • Important to the business (beyond IT Operations)
  21. 21. 22 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Stay connected at communities.ca.com Thank You.
  22. 22. 23 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Questions?
  23. 23. 24 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS MSP For more information on MSP, please visit: http://cainc.to/CAW17-MSP

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