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The Next Big Service Provider Opportunity—Beyond Infrastructure: Architecting Your Customer’s Modern Software Factory

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The Next Big Service Provider Opportunity—Beyond Infrastructure: Architecting Your Customer’s Modern Software Factory

For more information on MSP, please visit: http://ow.ly/kWsH50gbxYh

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The Next Big Service Provider Opportunity—Beyond Infrastructure: Architecting Your Customer’s Modern Software Factory

  1. 1. The Next Big Service Provider Opportunity— Beyond Infrastructure: Architecting Your Customer’s Modern Software Factory MST02T AGILE OPS Advisor, Business Development CA Technologies Charlie Wells
  2. 2. 2 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS © 2017 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of this Presentation
  3. 3. 3 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Abstract In today’s application economy, delivering high-quality digital experiences is the foundation for business success. Consumers are demanding faster and more complete services, competition is fierce and switching brands is easy. To succeed in this new competitive landscape, businesses will need to gain insight from data and build better applications, faster and more securely. Quite simply, to succeed, businesses now need to establish a modern software factory. This session will reveal how the competitive value of the modern software factory has become very real and why customers are looking for partners who can help them navigate the journey successfully. Charlie Wells CA Technologies Sr. Director, Partner Business Development
  4. 4. 4 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  5. 5. 5 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS
  6. 6. 6 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS TODAY, EVERY BUSINESS IS IN THE SOFTWARE BUSINESS …becoming a software company takes a lot more work than just hiring a bunch of good software developers…It requires a new way of thinking about what it takes to be a successful software company. –Jeffrey M. Kaplan, SANDHILL.COM In a world underpinned by ever more powerful, affordable, and public technology platforms, software is still king. And its importance as a source of value will only continue to grow. –Vijay Gurbaxani, HARVARD BUSINESS REVIEW
  7. 7. 7 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS IN THE SOFTWARE BUSINESS, EXPERIENCE IS EVERYTHING And… Fact: 83% of U.S. consumers say having a positive customer experience with a brand is more important than the product itself1 53% of large companies want to be customer experience leaders within three years2 Fact: 53% of mobile site visits are abandoned if pages take longer than three seconds to load3 Fact:
  8. 8. 8 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS YOUR CUSTOMERS ARE OVERCOMING UNPRECEDENTED CHALLENGES A large regional bank radically improved their mobile banking experience to stay competitive A global retailer built an entirely new, more efficient approach to testing to keep pace with agile development A national healthcare provider rebuilt their legacy apps to reduce development costs and speed time-to- market The Reality:
  9. 9. 9 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS We Power Compelling Services At 1200+ Leading Service Providers TOGETHER, WE’RE HELPING YOUR CUSTOMERS ADDRESS THEIR MOST STRATEGIC CHALLENGES 900+ Managed Service Providers 200+ Cloud / Hosting / Colo Service Providers 180+ Communication Service Providers 25+ Global Service Providers / Integrators
  10. 10. 10 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS User Expectations Are Fueling Complexity In Applications & Infrastructure New applications Amalgamation of new and legacy tools and technologiesDynamic Infrastructures Mobility, APIs, Containers, Micro-services, Modern Technologies, Multi-Cloud, Big Data, Mainframe Apps Mainframe Load Balancers Physical Data Center Web ServicesMulti-Cloud WAN/WWW Routers Firewalls Switches Web Servers 3rd Party Applications Big Data USERS
  11. 11. 11 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS What Are Your Customers’ Barriers? So…
  12. 12. 12 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS TO WIN, YOUR CUSTOMERS ARE FOCUSING ON FOUR KEY PRINCIPLES Agility to speed time to market. Automation for greater velocity and quality. Insights to constantly improve and spot opportunity. Security to provide safe, frictionless access. We know that
  13. 13. 13 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS ProductConcept TO WIN, YOUR CUSTOMERS NEED A MODERN SOFTWARE FACTORY A blueprint for success. • Amodern software factory is agile, built to change and able to adapt to market disruption and customer demand. • Automation is essential. It saves time, money, and reduces errors, so businesses can deliver app experiences customers love. • Insights fuel the factory, businesses need smart analytics that optimize app experiences • Strong security from the start protects the most valuable assets and builds users trust without getting in the way. AND DO IT AT SCALE
  14. 14. 14 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS THE MODERN SOFTWARE FACTORY The capabilities your clients need to deliver the experiences their customers want. Agile DevOps Security MAXIMIZE APPLICATION PERFORMANCE MAKE SECURITY A COMPETITIVE ADVANTAGE CREATE AN AGILE BUSINESS BUILD BETTER APPS, FASTER
  15. 15. 15 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Managed Services Delivering The Modern Software Factory... MAXIMIZE APPLICATION PERFORMANCE MAKE SECURITY A COMPETITIVE ADVANTAGE CREATE AN AGILE BUSINESS BUILD BETTER APPS, FASTER Modernize app architecture Continuous testing Protect data privacy Automate business service delivery Rapidly prototype new apps and services Provide risk-based mobile access Secure DevOps Test app performance before you deploy Assure mainframe app performance Provide insights into end- to-end digital experience Plan, prioritize and track Automate development, testing and release Secure apps, data and infrastructure Monitor API performance
  16. 16. 16 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Traditional IT Services
  17. 17. 17 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS App-Economy IT Services White-space Services Opportunities In Applications, Cloud, DevOps, Security
  18. 18. 18 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Traditional IT Services • Help Desk • Remote Monitoring • Network Mgmt. / NOC • Server Virtualization • Security – Firewall, Antivirus • Backup / Disaster Recovery • VOIP/UC Management • Database Management App Economy Focused Services API Management Application Experience & Log Analytics Extend Infrastructure monitoring to provide deeper analysis for maximum application performance Hybrid Cloud / IT Monitoring $ Full-stack infrastructure monitoring up to the app layer and across Hybrid Cloud / IT environments Application Performance Management $ Monitor mobile app and log analytics to provide deeper insight into end- user experience, performance and usage Identity Management & Governance Secure user access to hybrid applications, data and services including identity management, SSO, and password management $ Support customers in the development and deployment of APIs and help build secure application integrations Continuous Delivery $ Support customers to accelerate application delivery, improve application quality and reduce costs. $ $ Roadmap to App-Economy Focused Managed Services
  19. 19. 19 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Recommended Sessions SESSION # TITLE DATE/TIME MST10T How SaaS-based Solutions Can Fuel Winning Service Offerings 11/16/2017 at 11:30 am MST10T How SaaS-based Solutions Can Fuel Winning Service Offerings 11/16/2017 at 11:30 amMST07T The Unmet Demand for Premium Cloud Monitoring Services—and How Service Providers Can Capitalize 11/15/2017 at 2:15 pm MST05T Get Your Complimentary White Space Assessment 11/16/2017 at 1:30 pm
  20. 20. 20 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Must See Demos Maximize Cloud & Hybrid IT Infrastructure MSP Zone Optimize User Behavior on Wearables, Web & Mobile MSP Zone Improve Application Transaction Performance MSP Zone Full-stack Monitoring for 5-star Digital Experiences MSP Zone Elevate & Expand Your Service Portfolio MSP Zone
  21. 21. 21 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Questions?
  22. 22. 22 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS Stay connected at communities.ca.com Thank You.
  23. 23. 23 COPYRIGHT © 2017 CA. ALL RIGHTS RESERVED#CAWORLD #NOBARRIERS MSP For more information on MSP, please visit: http://cainc.to/CAW17-MSP

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