Tech Talk: Customize Reporting Dashboards for New Business Insights

1. World®
’16
Tech Talk: Customize Reporting
Dashboards for New Business Insights
Nishant Kabra, Principal Product Manager, CA Technologies
DO4T32T
DEVOPS – AGILE OPERATIONS

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© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

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Abstract
The latest version of CA App Experience Analytics enables the creation of customized dashboards
that generate business insights while dramatically reduce reporting complexity. Learn how the
open source Kibana data visualization plug-in works and how to leverage log files and CA
Application Performance Management data to generate role and task relevant views into how
applications impact your business.
Nishant
Kabra
CA Technologies
Principal Product
Manager

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Agenda
WHAT IS CA APP EXPERIENCE ANALYTICS?
INTRODUCTION TO DATA STUDIO
Q & A
EXAMPLES
1
2
3
4

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Aligning to the Customer Experience Requires Analytics
USER BEHAVIOR and EXPERIENCE
Outside-In View
OPERATIONAL PERFORMANCE
Inside-Out View
CA App Experience Analytics
Optimize
customer journey
Design
for the experience
Improve
digital performance

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Mobile Analytics
CA App Experience Analytics Key Capabilities
User Experience Analytics
across web, mobile, wearables
Performance Analytics
Data Studio and Blueprints
Flexible Dynamic Dashboards
• Crash Analytics
• User Session Playback
• App Flows
• Heat Maps
SaaS and on
premise
end-to-end
encryption,
flexible offerings

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Optimize Customer Journey
Measure and Understand Customer Experience

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Design With the Customer in Mind
Insights Into the Buyer’s Journey and User Experience
17
4 Slow loading content cards (out of 14)
3 Drop rates
11 Finished flow
Screens navigated on an average
CONTENT DELIVERY AND USER FLOW

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Comprehensive End-to-End Visibility

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Data Studio: Greater Insights into Digital Experience
Data Studio and Blueprints
§ Based on open
source analytics
§ Customizable
dashboards
§ Quickly get started with
Blueprints, or out-of-
the-box templates that
are easily customizable
to fit any business need

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Introduction to Kibana in Data Studio
§ Modified Kibana is used in Data Studio
– Kibana is an open source data visualization plugin for elasticsearch
– Why Kibana?
§ Flexible analytics and visualization platform
§ Real-time summary and charting of streaming data
§ Intuitive interface for a variety of users
§ Instant sharing and embedding of dashboard
– Kibana provides almost infinite ways of visualizing data through various
visualization types
– Kibana supports data export for each visualization

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3. Dashboard1. Discover 2. Visualize
Getting Started with Data Studio

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3. Dashboard1. Discover 2. Visualize
Getting Started with Data Studio

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Demo

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Try CA App Experience Analytics Today!
www.ca.com/trials/appexperienceanalytics
SEE WHAT ANALYTICS
CAN DO FOR YOU!
Free 30 day Hosted Trial
Quickly get started

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Thank you.
Stay connected at communities.ca.com

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DevOps – Agile Ops
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