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CA World 2014 - Monitoring Complex Networks

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Learn how organizations like yours have leveraged CA Performance Management to monitoring huge numbers of network devices and metrics

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CA World 2014 - Monitoring Complex Networks

  1. 1. Case Study: Winning Strategies for Monitoring Complex, Growing Networks Niamh Cahill OCX38S OpsCenter CA Technologies Cheryl Nelson Intermountain Healthcare Ron Hyatt FiberLight
  2. 2. 2 © 2014 CA. ALL RIGHTS RESERVED. Panel Session Cheryl Nelson Intermountain Healthcare Title Niamh Cahill CA Technologies Title Rob Hyatt Fiberlight Systems Administrator
  3. 3. 3 © 2014 CA. ALL RIGHTS RESERVED. Abstract If your network’s growth, increasing complexity and utilization are dogging you, then this is a must- see technical session. Learn how organizations like yours have leveraged CA Performance Management to monitoring huge numbers of network devices and metrics, quickly onboarding new services, customizing dashboards and reports for technical and business stakeholders and integrating its monitoring functions with other OSS/BSS systems.. Niamh Cahill Advisor, Solution Strategy, Telecommunications
  4. 4. 4 © 2014 CA. ALL RIGHTS RESERVED. Agenda CA TECHNOLOGIES PERSPECTIVE FIBERLIGHT INTERMOUNTAIN HEALTH 1 2 3
  5. 5. 5 © 2014 CA. ALL RIGHTS RESERVED. MOBILE ECONOMY THIS IS THE AGE OF THE USERS AND IT’S ALL ABOUT THE APPLICATION ECONOMY
  6. 6. 6 © 2014 CA. ALL RIGHTS RESERVED. 0 2 4 6 8 10 12 14 Desktop Notebooks Smart Tablets Mobile Phones 3.3 1 0.6 13 4.5 2.2 2013 2019 GB Application Economy = Exponential Data Growth Mobile data traffic in Q1 2014 exceeded total mobile data traffic in 2011 globally Monthly Average Consumption by Device Type *Source – Ericsson Mobility Report Q4 2013, Q1 2014
  7. 7. 7 © 2014 CA. ALL RIGHTS RESERVED. New opportunities for revenue Network must continually evolve with business Customer Experience is king Mobile Traffic growing 10x by 2019 Adapt to dynamic consumer & business behavior Must monetize billions of network investments Assure End to End Quality of services With LTE and VoLTE Networks WiFi Offload, Ethernet Backhaul, Carrier Ethernet Scale, integrate , automate and zero touch
  8. 8. 8 © 2014 CA. ALL RIGHTS RESERVED. OSS Today: from Monitoring to Creation of Value Added Service Multiple Business Models Network Developer Service Enabler Vertical Solutions SDN IOT NFV Big Data CDN Service Creator OTT VAS M2M VoLTE Small Cell HetNet eTOM FCAPS ITIL ISO 20000 COBIT LTE- TDD Technology Processes Organization Network teams have to deal with a constant flow of new technologies, innovation & change….. While at the same time adhering to standard process frameworks to reduce risk, control costs and increase accountability
  9. 9. 9 © 2014 CA. ALL RIGHTS RESERVED. Monitoring Complex Networks - Guiding Principles Automate Integrate & leverage existing footprint Define & Standardize Collaboration & Key Information Needs Reduce Risk & Increase Service Quality Zero Touch Monitoring Updates Driven from configuration repositories. Detect and updates monitoring based on network changes. Inputs & Outputs Monitoring as an integral part of ongoing design & update processes (change, config, release) Data Model Understanding Understanding end user needs Mature from basic element management to creating value added services Network Visibility & Performance No blind spots! Leverage existing investments – underlying EMS, configuration repositories
  10. 10. 10 © 2014 CA. ALL RIGHTS RESERVED. The Service Lifecycle – Nirvana! Service Specification Management Service Level Agreement Management Service Inventory Management Service Order Management Service Test Management Service Performance Management Service Quality Monitoring Impact Analysis Service Problem Management Service Resource Inventory Service Inventory Reconciliation / Synchronization Service Data Collection Service Design / Assign Service Order Validation Service Availability Service Order Orchestration Service Activation Management Service Configuration Management Service Order Publication Service Test Strategy and Policy Management Service Test Lifecycle Management Service Test Command and Control Service Test Services Service Performance Monitoring Service Performance Analysis Service Performance Reporting Service Problem Reception Service Problem Monitoring Service Problem Analysis Service Correction and Resolution Service Problem Tracking and Management Service Problem Reporting CA Infrastructure Management (Spectrum & Performance Mgt) CA IM CA Mediation Manager (CAMM) CA MM Service Operations Insight (SOI) SOI CA Business Service Insight (BSI) CA Service Desk CA Service Desk CA Process Automation (CA PA) CA Process Automation
  11. 11. Case Study: Winning Strategies for Monitoring Complex, Growing Networks Rob Hyatt OCX38S OpsCenter FiberLight LLC Information Technology
  12. 12. 12 © 2014 CA. ALL RIGHTS RESERVED. Abstract Due to explosive growth of customers as well as services offered, FiberLight LLC made the decision to expand their monitoring capabilities and scale to the next level. Learn how this organization implemented a more responsive, customer-focused Network Operations Center (NOC) while investing in a carrier grade monitoring solution. Rob Hyatt FiberLight LLC Systems Administrator
  13. 13. 13 © 2014 CA. ALL RIGHTS RESERVED. Agenda INTRO TO FIBERLIGHT LLC NOC TRANSFORMATION MONITORING SOLUTION TRANSITION CA PERFORMANCE MANAGEMENT 1 2 3 4
  14. 14. 14 © 2014 CA. ALL RIGHTS RESERVED. Intro to FiberLight LLC  Ethernet  Dedicated Internet Access  Optical Transport  SONET  Managed Wavelength Services, Coverage, Devices etc. Service Offering
  15. 15. 15 © 2014 CA. ALL RIGHTS RESERVED. Intro to FiberLight LLC Services, Coverage, Devices etc. Network Coverage
  16. 16. 16 © 2014 CA. ALL RIGHTS RESERVED. Intro to FiberLight LLC  Cisco Routers  Fujitsu 4100,4500, 7420,7500 & 9500 (TL1)  MRV 900, 9100  Ciena 3930, 3960, 5150  Multi Vendor Microwave devices (SNMP enabled) Services, Coverage, Devices etc. 2000+ Monitored Devices
  17. 17. 17 © 2014 CA. ALL RIGHTS RESERVED. NOC Upgrade Drivers  Improved service performance monitoring & management  Individualized customer reporting  Real-time visibility into network integrity  Cost-savings through proactive alarming & ticketing People, Facilities and Resources
  18. 18. 18 © 2014 CA. ALL RIGHTS RESERVED. Monitoring Solution Transition  Investment in CA Infrastructure Management Solution and Service Desk Manager. – Carrier/Service Provider Class Monitoring and Scalability – Emphasis on RCA (Root Cause Analysis) and Performance Management – Greater Visibility (Hardware, Interface, Software, Asset, etc.) – Customizable yet TTV (Time to Value) minimal.
  19. 19. 19 © 2014 CA. ALL RIGHTS RESERVED. Monitoring Solution Transition CA Spectrum CA Performance Management CA Service Desk Manager CMDB “Top Tier Monitoring Tools”
  20. 20. 20 © 2014 CA. ALL RIGHTS RESERVED. CA Performance Management  Integrated with CA Spectrum  Expansive list of metrics for SNMP data collection.  Ability to visualize non-SNMP (non-polled) data.  Customizable Dashboards  Multi-tenancy Support “Expanding our visibility” Benefits (Key Features)
  21. 21. 21 © 2014 CA. ALL RIGHTS RESERVED. CA Performance Management “Dashboards and Reports for Management”
  22. 22. 22 © 2014 CA. ALL RIGHTS RESERVED. Performance Management  Rule based monitoring policies watch for specific proactive conditions and send alerts to CA Spectrum.  Service Desk Tickets are auto-generated.  NOC Engineers immediately begin troubleshooting.  Drill down to CA Performance Center from CA Spectrum. “Rule Based Proactive Monitoring”
  23. 23. 23 © 2014 CA. ALL RIGHTS RESERVED. Use Case: Alarm Confirmation NOC Engineer Drills down from CA Spectrum to CA Performance Center CA Spectrum CA Performance Management
  24. 24. 24 © 2014 CA. ALL RIGHTS RESERVED. Use Case: Threshold Violation Events NOC Engineer is alerted to the event and incident is created in Service Desk Condition based events created and delivered to CA Spectrum, email, etc. CA Performance Management CA Spectrum CA Service Desk
  25. 25. 25 © 2014 CA. ALL RIGHTS RESERVED. Next Stages  CA Network Flow Analysis and CA Performance Management Integration  Non-polled data (XML) Dashboards and Reports  CA Nimsoft (for servers)  CA Service Operations Insight (Service Views and Service Desk/CMDB Integration)  Multi-Tenancy support for Customer Access “Future Plans/Additions”
  26. 26. Case Study: Winning Strategies for Complex, Growing Networks Cheryl Nelson OCX38S Intermountain Healthcare Sr. Enterprise Monitoring Administrator
  27. 27. 27 © 2014 CA. ALL RIGHTS RESERVED. Agenda COMPANY OVERVIEW TRANSFORMATION AND ROAD MAP WRAP UP / Q & A EVOLUTION STATUS AND EXPERIENCE UP TO DATE CA IMPLEMENTATION PROGRESS WINNING STRATEGIES WITH CA PERFORMANCE CENTER 1 2 3 4 5 6
  28. 28. Intermountain Healthcare
  29. 29. 29 © 2014 CA. ALL RIGHTS RESERVED. Our Transformation Vision • 2009/11 - Replacing many disjointed IT processes and tools with a suite of integrated “best in class” management processes and tools, and aligning our IT organization for long term success • Information Systems wide ITIL V.3 certification requirement • Implement Service Mgt. Strategy (processes) • Implement ‘best in class’ toolset (procedures) IT Transformation Phase 1
  30. 30. Intermountain Healthcare Fortunately, our AVP of Information Systems Operations understood the need to have a consolidated, integrated set of ITIL oriented Service Management tools, including an Enterprise Monitoring Solution. 30
  31. 31. 31 © 2014 CA. ALL RIGHTS RESERVED. Transformation • 2013 / 14 - Aimed at maturing our integrated processes and snapping our toolset(s) into other Intermountain solutions for increased efficiency gains. • IT Service Management Organizational Changes: We have split ITSM into a Process Team (customer facing) and the Technical Teams with a focus on providing customer service excellence. IT Transformation Phase 2
  32. 32. 32 © 2014 CA. ALL RIGHTS RESERVED. Enterprise Monitoring Evolution  CA Toolset has provided robust, dynamic and flexible applications that meets the needs of our IT organization including Network, Server, Database, Application Owners, Regions as well as Management and our Business Units. WINNING STRATEGIES - Service Assurance Complete Package Software Suite
  33. 33. Network Traffic, Voice/Video & Application Response Management Application Performance Management Enterprise Monitoring Architecture 33 Service Operations Management OMDB- RTOM CA Spectrum CA Performance Management Infrastructure Availability & Performance Management CA NetQoS Network Performance Center • CA Network Flow Analysis • CA Unified Communications Monitor • CA Application Delivery Analysis CA Cross-Enterprise Application Performance Management • CA Application Performance Management (CEM & Introscope) CA Service Operations Insight CMDB Service Ticketing & Change Management CA Service Desk CA CMDB
  34. 34. Enterprise Monitoring Event & Reporting Spectrum and CA Performance Center not only address how to combine functional capabilities across IT infrastructure to manage, replicate, analyze, and alert; it also includes a presentation console or dashboard that will enable users to personalize and focus in on their applications.34
  35. 35. 35 © 2014 CA. ALL RIGHTS RESERVED. Setting Goals and Monitoring Performance  Reactive to Proactive – Allowing IT to detect and resolve issues prior to them becoming incidents by utilizing historical trending  Integrated Solutions + IT Visibility – Provide a common set of integrated monitoring tools to the enterprise – Enable collaboration and allow support teams to focus on rapid incident and problem resolution WINNING STRATEGIES - EXCELLENCE IN PROCESS IMPROVEMENT DesktopUser Server /Storage /DB Network ServiceApplication
  36. 36. Benefits of IT as a Service IT Focus – With the quick availability to monitor from end user to application and all pieces in between the Service Assurance software suite delivered the ability to model out all of the various pieces into a “service” and monitor them as a whole instead of individual pieces. This frees an organization to leverage and focus their time and resources in bringing innovations in applications and solutions. The integration between the Monitoring Tools provide the ability to monitor proactively and respond quickly plus offers historical data for review or capacity planning. 36
  37. 37. 37 © 2014 CA. ALL RIGHTS RESERVED. How we use CA Performance Management to support our internal customers Winning Strategies – Growth & Capacity Planning CA Performance Center is a modern solution for monitoring and managing IT systems and network infrastructure – including physical, virtual, storage, and network resources. Infrastructure 2012 2014 Total Devices Monitored Servers, Storage & Other Devices 3,200 6,346 Servers 2,000 4,553 Network Devices Switches- Routers 1,114, Network Appliance 82 , Firewalls 28, Other 912 1,793
  38. 38. Scheduled Reports Favorite Feature Everything is in one place for CA Performance Management through a single user interface this tool offers access to availability, performance, capacity, plus data flow and application performance metrics 38
  39. 39. Network Reports Data available in many different forms. Send immediately a report, Export to CSV or Generate a URL for review.
  40. 40. Network Administration Custom dashboards provide a proactive approach in viewing interface errors. Sort by discards in or out for a quick top offenders list
  41. 41. Custom Dashboards CA Performance Management provides the ability to customize dashboards which makes data easy to interpret
  42. 42. Baselines & Trends CA Performance Management provides real-time and historical data. CA PC is an intelligent visualization tool that trends the data and provides event flags notating when they occur.
  43. 43. Enterprise Solutions – Get people out of the weeds Dashboards provide details without having to be an administrator. This customer not only identified a server that is always running hot but, also found a server in their group they didn’t even know they had available to load balance and off load.
  44. 44. How does Event Management Fit into IT Service Management Event Management is a vital part to the IT Service Management Processes. Event management is focused on generating and detecting meaningful notifications about the status of the IT infrastructure and services.
  45. 45. Transformation from technology to business service-oriented management Comprehensive Infrastructure (System & Network) Monitoring & Management Application Performance Management, Network Flow, Application Response Phases CA Performance Center Management & CA Service Operations Insight Attributes Application-aware Service-aware • Consolidate tools: • Fault (CA Spectrum) • Performance (CA eHealth) • Monitor entire infrastructure • >6,000 Devices 45 Copyright ©2011 CA. All rights reserved. • Executive Dashboards (CA Performance Management)  Complete , integrated view of critical services (CA Service Operations Insight)  applications • infrastructure • Prioritization of escalations & actions based on services (CA Service Operations Insight & CA Service Desk/CMDB) • Transparency across the organization Infrastructure-aware Incident-aware • Implement Event & Incident Management processes • Provide instructions for notification & escalation process for NOC • Implement CA Application Performance Management - Transaction behavior & application components - Database (CA Insight DPM) • Implement enterprise wide network traffic & app. response monitoring - CA Network Flow Analysis, Unified Communications Monitor & Application Delivery Analysis Define Operating Model Processes & Centralize Management
  46. 46. 46 © 2014 CA. ALL RIGHTS RESERVED. Summary A Few Words to Review Key topics Process drives procedure How Event Management Fits into IT Service Management Find the Right Tools & Execute Unite Monitoring Efforts drives the power of payback Findings Team specific tools Typically only available to that team Minimal data from other areas Less robust lacking trending, reporting and integration Experiences There is a real transition happening from within as Enterprise Monitoring becomes more and more an Internal Service Provider
  47. 47. 47 © 2014 CA. ALL RIGHTS RESERVED. Q & A will be held at “meet the Experts” station on the exhibition floor
  48. 48. 48 © 2014 CA. ALL RIGHTS RESERVED. Session Evaluation  Please provide your feedback about this session  Case Study: Winning Strategies for Monitoring Mega Networks  Access inside the CA World Mobile App – Click on Session Evaluation  If you have added this session to My Agenda, it will be listed OR – Click on My Agenda  Click on this session. Click Session Evaluation
  49. 49. 49 © 2014 CA. ALL RIGHTS RESERVED. For Informational Purposes Only This presentation was based on current information and resource allocations as of August 2014 and is subject to change or withdrawal by CA at any time without notice. Not withstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. Certain information in this presentation may outline CA’s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this presentation “as is” without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. CA confidential and proprietary. No unauthorized copying or distribution permitted. Terms of this Presentation Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. CA confidential and proprietary. No unauthorized copying or distribution permitted.

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