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Case Study: Putting Citizens at The Center of Digital Government

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Around the globe, citizens are demanding 24/7 access to government, and this is driving a dramatic re-architecture of public services putting citizens in control, increasing participation and access to services. From two different parts of the world, The State of Louisiana & The State of Amazonas in Brazil have both become centers for innovation. In this session, they will share and demonstrate how they are designing a government built to change and breaking down silos to make the citizen the center of government.

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Published in: Technology
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Case Study: Putting Citizens at The Center of Digital Government

  1. 1. Case �Study: �Citizens �@ �the �Center �of � Digital �Government State �of �Louisiana �& �The �State �of �Amazonas SCT14S SECURITY
  2. 2. 2 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS � �2017 �CA. �All �rights �reserved. �All �trademarks �referenced �herein �belong �to �their �respective �companies. The �content �provided �in �this CA �World �2017 �presentation �is �intended �for �informational �purposes �only �and �does �not �form �any �type � of �warranty. The information �provided �by �a �CA �partner �and/or �CA �customer �has �not �been �reviewed �for �accuracy �by �CA. � For �Informational �Purposes �Only � Terms �of �This �Presentation
  3. 3. 3 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS Abstract Around �the �globe, �citizens �are �demanding �24/7 �access �to �government, �and �this �is �driving � a �dramatic �re-�architecture �of �public �services �putting �citizens �in �control, �increasing � participation �and �access �to �services. �From �two �different �parts �of �the �world, �The �State �of � Louisiana �& �The �State �of �Amazonas �in �Brazil �have �both �become �centers �for �innovation. � In �this �session, �they �will �share �and �demonstrate �how �they �are �designing �a �government � built �to �change �and �breaking �down �silos �to �make �the �citizen �the �center �of �government. The �State �of � Amazonas State �of � Louisiana
  4. 4. 4 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS The �Amazon �in �the �Palm �of �Your �Hand Daniel Tadeu Mart�nez Castello Branco Chief Technology Officer PRODAM - Processamento de Dados Amazonas S.A.
  5. 5. 5 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS The �State �of �Amazonas �by �the �Numbers GDP POPULATION ECONOMY EXPORTS INDUSTRIAL SECTOR MOBILE PHONES � $28B 4M 70% Growing �@ �23% 49% SERVICE SECTOR 24% OTHER ELECTRONICS � 20%
  6. 6. 6 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS RAPIDLY �MODERNIZING DESIGNING �A �GOVERNMENT �BUILT �TO �CHANGE DIGITAL SERVICES SMART � CITIES COST � REDUCTION CITIZEN � EXPERIENCE INCREASE �CAPITAL �FLOW
  7. 7. 7 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS CREATES R$1 �WE �INVEST �IN �IT EVERY � 3X COST �EFFICIENCY
  8. 8. 8 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS AMAZONAS � IN �THE �PALM �OF �YOUR �HANDS � OUR �VISION Amazonas na Palma da M�o
  9. 9. 9 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS Amazonas na Palma da M�o PRODAM �PARTNERED �WITH �CA �TECHNOLOGIES �TO �INNOVATE � PUBLIC EDUCATION DRIVERS LICENSES CIVIL � � DEFENSE CITIZEN ENTREPRENEUR A �QUICK �& �EFFICIENT �WAY �TO � MODERNIZE & �OPTIMIZE PUBLIC �RESOURCES
  10. 10. 10 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS A �MODEL �FOR � CITIZEN � IDENTITY FROM � GOVERNMENT �IN �CONTROL TO �GOVERNMENT �MANAGING �OUTCOMES
  11. 11. 11 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS NEW �REQUIREMENTS CITIZEN �CENTRIC �& �DELIVERED �AS �A �SERVICE CLOUD & �MOBILE GOVERNMENT � as �a �SERVICE INFORMATION � � SHARING SECURITY �& COMPLIANCE REMOVING �DEPARTMENT �SILOS UNLOCK �THE �POTENTIAL �OF �GOVERNMENT �DATA
  12. 12. 12 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS CA �API GATEWAY CA �IDENTITY SUITE CA �DIRECTORY CA �API GATEWAY CA �ACCESS GATEWAY CA �SINGLE � SIGN-�ON CA �API �DEVELOPER PORTAL APPLICATION DATABASES HTTP/REST SOAP SECURE DMZ PRIVATE GPM �PLATFORM EXTERNAL PUBLIC EXTERNAL PROVIDERS REST JASON HTTPS THE �AMAZONAS �PLATFORM �FOR �GOVERNMENT
  13. 13. 13 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS DELIVERED �IN �THE � PALM �OF �YOUR �HANDS
  14. 14. 14 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS DEMONSTRATION
  15. 15. 15 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS GREAT �OUTCOMES �AND �GREAT �RESULTS GOVERNMENT �IS �THE �CENTER �OF �INNOVATION � INCREASED � CITIZEN � ENGAGEMENT STREAMLINED GOVERNMENT SERVICES � REDUCED COST �OF � GOVERNMENT
  16. 16. 16 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS Delivering �Citizen �Services � in �the �State �of �Louisiana � Matthew �Vince Chief �Design �Officer State �of �Louisiana James �Alt Application �Architect State �of �Louisiana
  17. 17. 17 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS The �State �of �Louisiana �on �a �Trajectory �to �Grow GDP POPULATION EMPLOYEES AGENCIES $216B 4.6M 40KSTATE �EMPLOYEES 16INDEPENDENT � AGENCIES
  18. 18. 18 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS THE �GREAT �RE-�ARCHITECTURE DESIGNING �A �MORE �AGILE �GOVERNMENT SERVICE PROVIDER MODEL DESIGNED � TO �CHANGE & �ADAPT MODERNIZE TECHNOLOGY STACK AUTOMATION �& � ORCHESTRATION COLLABORATIVE �& �CITIZEN �CENTRIC
  19. 19. 19 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD � � � �#NOBARRIERS UNLEASHING �CONSTITUENT �POTENTIAL IMPROVING �QUALITY �OF �LIFE �& �AFFLUENCE PUBLIC HEALTHCARE PUBLIC � EDUCATION CONSTITUENT � � AFFLUENCE SATISFACTION & �AFFINITY LAST �YEAR �WE �STARTED �WITH � MEDICAID ENROLLMENT
  20. 20. 20 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD � � � �#NOBARRIERS ARCHITECTURAL �REQUIREMENTS SERVICE � FIRST � APPROACH MICRO � SERVICE DESIGN CITIZEN �FIRST AGENCY � SECOND FRAMEWORK � BASED, �ITIL, � TOGAF, �SOA DEFINE �MODEL �FOR � REQUIREMENTS �& � GOVERNANCE DESIGN �FOR � MODULARITY CUSTOMIZATION COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD � � � �#NOBARRIERS
  21. 21. 21 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS WE �NEEDED �TO �CROSS �THE �CHASM GAIN �MAINSTREAM �ADOPTION �ACROSS �AGENCIES CHASM INNOVATORS EARLY � ADOPTERS EARLY � MAJORITY LATE � MAJORITY LATE ADOPTERS � Permits �are �common �service �across � all �agencies, �over �~200K+ �permits �issued � annually, �potential �savings �> �$1B � DEPT �OF �TAX �& �REVENUE PENSIONS WILDLIFE �& �FISHERIES ECONOMIC �DEVELOPMENT DEPT �OF �MOTOR �VEHICLES DEPT �OF �TRANSPORTATION DEPT �OF � HEALTH � CHILD �SERVICES EDUCATION �
  22. 22. 22 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS REQUEST FULFILLMENT APPROVAL AUTOMATION FRAUD PREVENTION BACK �END ORCHESTRATION USE �CASES �FOR �CITIZEN �PERMITS � PROOF �OF �CONCEPT �DESIGN
  23. 23. 23 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS DEMONSTRATION
  24. 24. 24 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD � � � �#NOBARRIERS NEXT �STEPS ENGAGE � ADOPTERS COMPLETE � POC QUALIFY REQUIREMENTS INITIATE FIRST �PROJECT
  25. 25. 25 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS Stay �connected �at �communities.ca.com Thank �you.
  26. 26. 26 COPYRIGHT �� �2017 �CA. �ALL �RIGHTS �RESERVED#CAWORLD #NOBARRIERS Security For �more �information �on �Security, please �visit: �http://cainc.to/CAW17-�Security

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