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Team Development


How	
  to	
  build	
  stronger	
  higher	
  performing	
  teams	
  



                PC	
  ©	
  	
  MANGEMENT	
  CONSULTING	
  
                                                                      1	
  
Team Development	
  




    Tish	
  Brown,	
  Philip	
  Corsano,	
  Robynn	
  KiIoe,	
  
    PC © MANAGEMENTearle	
  	
                                     2	
  
              Diana	
  S CONSULTING
Forming Stage	
  
•  What	
  happened:	
  
   –  Debated	
  project	
  assignment—did	
  the	
  project	
  have	
  
      to	
  be	
  real?	
  	
  
   –  Defined	
  common	
  terms	
  (i.e.,	
  what	
  did	
  we	
  mean	
  by	
  
      the	
  word	
  ‘	
  pilot	
  program’?)	
  
   –  Learned	
  each	
  others	
  individual	
  communicaYon	
  
      styles	
  
   –  Formed	
  a	
  communicaYon	
  plan	
  and	
  feedback	
  plan	
  
   –  Struggled	
  with	
  project	
  vision	
  
                         Tish	
  Brown,	
  Philip	
  Corsano,	
  Robynn	
  KiIoe,	
  
                                                                                        3	
  
                                             Diana	
  Searle	
  	
  
Forming Stage
•  What	
  we	
  would	
  have	
  done	
  differently:	
  	
  
    –  Not	
  much—forming	
  is	
  an	
  ‘organic’	
  process	
  	
  
         •  Each	
  team	
  member	
  is	
  unique	
  
         •  Everyone	
  had	
  to	
  get	
  to	
  the	
  point	
  of	
  being	
  comfortable	
  
            and	
  understanding	
  one	
  another	
  
    –  	
  Could	
  have	
  used	
  acYviYes	
  such	
  as	
  “My	
  vision,	
  our	
  
       vision”	
  to	
  help	
  clarify	
  project	
  vision	
  
Storming Stage
•  What	
  happened:	
  
   – Project	
  is	
  “agile”	
  we	
  didn’t	
  know	
  that!	
  
      • Sponsor	
  was	
  open	
  minded	
  to	
  scope	
  of	
  art	
  
      • Budget	
  was	
  not	
  an	
  issue	
  -­‐	
  that	
  created	
  
        challenges	
  of	
  it’s	
  own	
  
      • Time	
  line	
  was	
  not	
  hard	
  and	
  fast..”it	
  takes	
  
        the	
  Yme	
  that	
  it	
  takes”	
  
Storming Stage
•  What	
  happened:	
  
   – Four	
  diverging	
  perspecYves	
  of	
  the	
  project	
  
       •  Would	
  this	
  include	
  a	
  digital	
  presentaYon?	
  
       •  Who	
  was	
  going	
  to	
  benefit	
  from	
  the	
  project?	
  
       •  How	
  could	
  the	
  benefit	
  be	
  measured?	
  	
  
       •  EducaYonal	
  components?	
  What	
  are	
  they	
  	
  
       •  AssumpYons	
  challenged	
  every	
  team	
  member
Storming Stage
       What	
  happened?	
  

               Fireworks!	
  	
  	
  

       Voices	
  were	
  raised!	
  	
  	
  

        Fists	
  hit	
  the	
  table!	
  	
  

OMG!	
  Can	
  we	
  work	
  together?	
  	
  
Storming Stage
•  What	
  we	
  would	
  have	
  done	
  differently:	
  
    –  Not	
  much	
  –	
  we	
  didn’t	
  have	
  the	
  tool	
  kit!	
  	
  
•  With	
  the	
  tool	
  kit	
  we	
  could:	
  
    –  Listen	
  more	
  	
  
    –  Drop	
  the	
  need	
  to	
  be	
  right	
  
    –  Revert	
  to	
  the	
  communicaYon	
  plan	
  
    –  Consider	
  	
  team	
  members	
  style	
  
    –  Accept	
  that	
  differences	
  can	
  enhance	
  a	
  team	
  
Norming
                                 Balancing Individual & Group Needs


                                        Individual	
                               Group	
  


                                                                                      Rules	
  

                                   RecogniYon	
  
                                                                                     Roles	
  

                                   MoYvaYon	
  
                                                                                 Performance	
  



Groups pull individuals in opposing directions. By the process of setting rules,
more individual freedom for team members than they may perceive
                 Copyright,	
  ©	
  Philip	
  Corsano	
  25	
  Apr	
  2010	
  
Norming	
  Helps	
  Build	
  Trust	
  

                                                     PrimiYve	
  
                                                    Dino	
  Brain	
  
                                                     SYmulus	
  




                                  Fast	
  
                              Unreasonable	
  
                               Response	
  


                                                                      Long	
  Term	
  
                                                                  Damage	
  to	
  thinking	
  
                                                                     relaYonship	
  




Separate Thoughts and FeelingsCfrom Robynn	
  KiIoe,	
  
                   Tish	
  Brown,	
  Philip	
   orsano,	
  actions, critical for survival
                                                                                                 10	
  
                                            Diana	
  Searle	
  	
  
Norming

•  Exercises	
  we	
  undertook	
  consciously:	
  
        •  RotaYng	
  responsibiliYes.	
  	
  PM	
  every	
  3	
  weeks;	
  
        •  PM	
  to	
  set	
  agenda	
  and	
  make	
  sure	
  work	
  was	
  divided	
  up	
  
           so	
  producYvity	
  was	
  maintained;	
  
•  Exercises	
  we	
  did	
  without	
  real	
  plan:	
  
        •  How	
  are	
  we	
  doing?	
  
        •  Gripes	
  and	
  congratulaYons	
  aired;	
  
        •  What	
  do	
  we	
  know	
  we	
  could	
  do	
  beIer?	
  


                            Tish	
  Brown,	
  Philip	
  Corsano,	
  Robynn	
  KiIoe,	
  
                                                                                             11	
  
                                                Diana	
  Searle	
  	
  
Performing Stage
•  What	
  happened?	
  
   –  Greater	
  awareness	
  
   –  Improved	
  communicaYon	
  /	
  acYve	
  listening	
  
   –  Greater	
  openness	
  
Performing Stage
•  What	
  we	
  would	
  have	
  done	
  differently:	
  
   –  Greater	
  focus	
  on	
  listening	
  and	
  learning	
  
   –  Created	
  opportuniYes	
  to	
  assess	
  team	
  cohesion	
  
       •  Success	
  sharing	
  
       •  “I	
  wish”	
  discussions	
  
   –  More	
  “AIa	
  Boys”	
  
Team Development	
  


                             Comments?	
  

                               QuesYons?	
  



      PC	
  Management	
  ConsulYng	
  
                                               14	
  

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Team development presentation

  • 1. Team Development How  to  build  stronger  higher  performing  teams   PC  ©    MANGEMENT  CONSULTING   1  
  • 2. Team Development   Tish  Brown,  Philip  Corsano,  Robynn  KiIoe,   PC © MANAGEMENTearle     2   Diana  S CONSULTING
  • 3. Forming Stage   •  What  happened:   –  Debated  project  assignment—did  the  project  have   to  be  real?     –  Defined  common  terms  (i.e.,  what  did  we  mean  by   the  word  ‘  pilot  program’?)   –  Learned  each  others  individual  communicaYon   styles   –  Formed  a  communicaYon  plan  and  feedback  plan   –  Struggled  with  project  vision   Tish  Brown,  Philip  Corsano,  Robynn  KiIoe,   3   Diana  Searle    
  • 4. Forming Stage •  What  we  would  have  done  differently:     –  Not  much—forming  is  an  ‘organic’  process     •  Each  team  member  is  unique   •  Everyone  had  to  get  to  the  point  of  being  comfortable   and  understanding  one  another   –   Could  have  used  acYviYes  such  as  “My  vision,  our   vision”  to  help  clarify  project  vision  
  • 5. Storming Stage •  What  happened:   – Project  is  “agile”  we  didn’t  know  that!   • Sponsor  was  open  minded  to  scope  of  art   • Budget  was  not  an  issue  -­‐  that  created   challenges  of  it’s  own   • Time  line  was  not  hard  and  fast..”it  takes   the  Yme  that  it  takes”  
  • 6. Storming Stage •  What  happened:   – Four  diverging  perspecYves  of  the  project   •  Would  this  include  a  digital  presentaYon?   •  Who  was  going  to  benefit  from  the  project?   •  How  could  the  benefit  be  measured?     •  EducaYonal  components?  What  are  they     •  AssumpYons  challenged  every  team  member
  • 7. Storming Stage What  happened?   Fireworks!       Voices  were  raised!       Fists  hit  the  table!     OMG!  Can  we  work  together?    
  • 8. Storming Stage •  What  we  would  have  done  differently:   –  Not  much  –  we  didn’t  have  the  tool  kit!     •  With  the  tool  kit  we  could:   –  Listen  more     –  Drop  the  need  to  be  right   –  Revert  to  the  communicaYon  plan   –  Consider    team  members  style   –  Accept  that  differences  can  enhance  a  team  
  • 9. Norming Balancing Individual & Group Needs Individual   Group   Rules   RecogniYon   Roles   MoYvaYon   Performance   Groups pull individuals in opposing directions. By the process of setting rules, more individual freedom for team members than they may perceive Copyright,  ©  Philip  Corsano  25  Apr  2010  
  • 10. Norming  Helps  Build  Trust   PrimiYve   Dino  Brain   SYmulus   Fast   Unreasonable   Response   Long  Term   Damage  to  thinking   relaYonship   Separate Thoughts and FeelingsCfrom Robynn  KiIoe,   Tish  Brown,  Philip   orsano,  actions, critical for survival 10   Diana  Searle    
  • 11. Norming •  Exercises  we  undertook  consciously:   •  RotaYng  responsibiliYes.    PM  every  3  weeks;   •  PM  to  set  agenda  and  make  sure  work  was  divided  up   so  producYvity  was  maintained;   •  Exercises  we  did  without  real  plan:   •  How  are  we  doing?   •  Gripes  and  congratulaYons  aired;   •  What  do  we  know  we  could  do  beIer?   Tish  Brown,  Philip  Corsano,  Robynn  KiIoe,   11   Diana  Searle    
  • 12. Performing Stage •  What  happened?   –  Greater  awareness   –  Improved  communicaYon  /  acYve  listening   –  Greater  openness  
  • 13. Performing Stage •  What  we  would  have  done  differently:   –  Greater  focus  on  listening  and  learning   –  Created  opportuniYes  to  assess  team  cohesion   •  Success  sharing   •  “I  wish”  discussions   –  More  “AIa  Boys”  
  • 14. Team Development   Comments?   QuesYons?   PC  Management  ConsulYng   14