The document discusses neuro-linguistic programming (NLP) which is a method for understanding and changing thought patterns, beliefs and behaviors. It covers the four pillars of NLP: rapport, outcome orientation, sensory acuity, and behavioral flexibility. The agenda outlines an introduction to NLP including its history and applications, as well as a discussion of what NLP is, why people do what they do, and how to use NLP techniques to improve communication and achieve goals.

1. Make the right connections and
learn what works
Communication
Co-operation
Collaboration
SHAPING THE FUTURE TOGETHER

2. Agenda
What were going to cover Timings
• Introductions Start time 10:00
• NLP – what is it? • 11.30 - ‘T’ Break - 15 minutes
• 1:00 - Lunch break - 30 minutes
• Why we do what we do
• 3:00 - ‘T’ Break - 15 minutes
• The Four Pillars of NLP
Close 5:00
1. 2. 3. 4.
Rapport Outcome Sensory Behavioural
Orientation Acuity Flexibility
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3. About Metwou
Products/Services
Understand the importance • Change Management
our relationships with • Employee Opinion Survey – Action
people has on both our Planning
personal and professional • Team Dynamics
lives and want to pass on
• NLP
affordable tried and tested
• Group Dynamics (Non-Verbal
techniques and tools to
Communication)
help others.
• How not to get shot (giving
feedback/delivering unpopular news)
No one teaches you • The mind body connection and the
appliance of science (why we do what
this in school! we do)
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4. Performance Coaching – Outcome
• Develop quick and effective ways to create achievable goals,
solve business or personal issues.
• Gain insights into why we do what we do, and why some
people get better results than others.
• Discover new skills and apply them straight away to yourself
and with the people around you in the in the fields of:
• Business & Sales
• Learning & Teaching
• Personal Development & Change
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5. Learning Outcome
This module is a taster session, so you will just be dipping your toe into
the water to get a flavor of what its about. The training is relaxed and
informal and very practical - it gives you the opportunity to actually
experience the learning in a safe environment.
Flexibility
The qualities that will enable you to get the most of this learning are to
keep an open mind, (but not so open that your brain falls out) be curious,
and to suspend judgement while you do so. Knowing this you can realise
that you have more resources than ever before.
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6. What is NLP?
NLP is about what works, not what should work. In other words, If what
you're doing isn't working, try something else, anything else regardless
of whether what you had been doing should have worked. It is a field
that is continually innovating and developing.
Techniques for quickly and effectively changing thoughts, behaviors and
beliefs that get in your way. In a nut-shell NLP is about how we organize
our thinking, feeling, skills and behavior.
The ITS NLP Practioner Programme
ITS is now a recognised and essential part of Henley’s core curriculum for
its new MSc. in Coaching and Behavioural Change.
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7. NLP a brief history
It was created in the 1970s by Richard Bandler and John Grinder. It is based in
linguistics, psychology and communication and has had extensive applications
in business, education, health, as well as in therapeutic change work.
The co-founders of NLP noticed that there were three fundamental
characteristics of really effective communicators that were shared by all of the
therapists, excellent communicators and influencers that they studied.
These characteristics are also shared by effective leaders, salespeople and
teachers.
1. Be clear about what you want
2. Have the flexibility to adapt your behaviour
3. Use your senses to notice if you are getting what you want
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8. In brief
• We are often told that our brain is
NLP the most amazing computer on the
Neuro – the mind-body and
planet, but nobody ever gave us an
how it works. instruction manual on how to use
it.
Linguistic – the language we use
to describe and categories • NLP offers you that information,
our world and to make sense enabling you to take more control
of our experience. over your thoughts, feelings action
and life.
Programming – repeating
patterns of thought and
behaviour that can help or
hinder us.
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9. Each of us possess in our brains, the most
sophisticated computers ever conceived
• Just imagine what you would do if
your new computer arrived
without instructions...
• Or, climbed behind the wheel of
your car for the very first time and
had no instructions to guide you...
• How far do you think you would
get?
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10. The map is not the territory
WHY WE DO WHAT WE DO
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11. Four Pillars of NLP
Rapport - is about Outcome Orientation - Sensory acuity - is Behavioural Flexibility
getting on with and is about knowing what about tuning into our is about understanding
trusted by another you want and going for senses and learning to others point of view
person: and ensuring its in your make finer and more adds to our ability to
control: useful distinctions be highly effective
about the information communicators
we get from the world
•Become more aware Master this technique
•Decide what you want with yourself you are
of the effect of what
•Build relationships and make it happen
you do. ready to move on to
quickly
•Discover a new using it with other
•develop awareness of people in such
•Handle difficult approach to problem
facial and micro- situations as conflict
people solving
signals. resolution,
•Get positive •Learn simple way of meditation,
•Learn how we and influencing others and
results from changing the way you
other people retrieve for your own
conflict situations approach problems
information. increased personal
flexibility.
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