This document is a personal profile that summarizes an individual's experience in retail management over the past 5 years. They are currently a deputy manager at Wallis with over 3 million in annual sales and 17 staff. Key skills include store management, sales, customer service, and team leadership. Prior experience includes roles as a senior supervisor and branch manager at Coast, and supervisor at Turkish luxury stores. Educational background includes a Master's in Textiles and Clothing and Bachelor's degree.

1. PERSONAL PROFILE
I have a very strong management experience for over 5 years, I am looking at management role in a
new or a flagship store or operational role that would further enhance and polish my skills and
experience. However I would like to consider any alternative role that would be rewarding.
KEY SKILLS
Store management, excellent written and verbal communications skills, sales driven, stock management,
excellent customer service, able to work in diverse situations, groups, and surroundings, Planning and
Organizing, Quick Learner, Dedication towards work, Multi-tasking, Proficient with computer literate.
PROFESSIONAL EXPERIENCE
August 2014 – Present DeputyManager – Wallis
Within a Multi site in Westfield Shopping Centre, White City, London
(Annual turnover over 3 million, 17 members of staff)
 Assisting store manager to improve the commercial performance of the store
by increasing its turnover and maximizing sales.
 Managing stock levels and making key decisions about stock control.
 Analyzing sales figures and forecasting future sales and interpreting trends to
facilitate planning.
 Ensuring all KPI targets are met by introducing regular staff incentives to help
achieve set goals.
 Ensuring promotions are actioned accurately and merchandised to the
company’s standards.
 Managing and motivating a team to increase sales and ensure efficiency.
 Dealing with staffing issues such as interviewing potential staff, conducting
appraisals and performance reviews, as well as providing or organizing
training and development.
 Ensuring standards for quality customer service are met by responding to
customer complaints and comments
 Resolving any health and safety, legal and security issues for the store.
 Organizing special promotions, displays and events by third party tie up with
beauty brands.
 Attending and chairing meetings with multi site managers.
 Updating staff on business performance, new initiatives and other pertinent
issues.
 Touring the sales floor regularly, and identifying or resolving urgent issues.
 Maintaining awareness of market trends in the retail industry, understanding
forthcoming customer initiatives and monitoring what local competitors are
doing.
GRISHMA MISTRY
grishma9181@gmail.com
07581583803
4, Tregenna Avenue, HA2 8QT

2. June 2013 – July 2014 Senior Supervisor– Coast Store
Westfield Shopping Centre, White City, London
(Annual turnover over 2 million, 12 member of staff)
 Completing stores day to day operational requirements by scheduling and
delegating task, following up on work results.
 Ensuring high level of brand values by providing excellent customer service
and establishing rapport with potential and actual customers.
 Helping the Store Manager achieve store KPI’s.
 Visual merchandising the floor on the weekly basis according to company
guidelines.
 Lead, coach and motivate the team to achieve and exceed sales, profit and
customer service targets
 Conduct competitor visits to understand the local market and make appropriate
and innovative recommendations to drive sales
 Managing compliance and audit requirement for the store.
Feb 2011 – June 2013 Branch Manager – Coast in House of Fraser
Westfield Shopping Centre, White City, London
(Annual turnover £240,000, 5 member of staff)
 Completing stores day to day operational requirements by scheduling and
assigning task, following up on work results.
 Achieving financial objectives of the company by meeting the KPI’s.
 Ensuring high level of brand values by providing excellent customer service
and establishing rapport with potential and actual customers.
 Meeting company standards by making store look visually commercial
following VMI.
 Enhancing and improving staff skills by planning, coaching, monitoring, and
appraising.
 Meeting compliance and audit requirements.
May 2010 – Feb 2011 Supervisor – Ipekyol and Machka (Turkish luxury designer stores)
Westfield Shopping Centre, White City, London
(Annual turnover 1 million)
 Opening and closing tills of both stores, supervising staff throughout the day,
dealing with security issues.
 Handling cash and banking for both stores, counting the float, balancing cash,
providing change, sorting and securing cash.
 Preparing and making bank deposits; maintains financial records such as the
daily journals, product inventory in accordance with established policies.
 Receiving product delivery for the Store display, sorting, pricing, folding,
hanging and maintaining related records.
Jan 2008 – Dec2009 Worked as Wardrobe & Celebrity Manager for Indian television channel “Star Plus” for
Various Shows under OPTIMYSTIX ENTERTAINMENT PVT LTD.
(Television Production House).
Sep2005 – Dec 2008 Worked as Assistant Fashion Designer for Internationally known
Fashion Designer and Choreographer Rohit Verma (Big Boss 3 fame)
Mumbai, India.

3. EDUCATIONAL QUALIFICATIONS
Sr. Degree / Institute Conducting Authority Year
1
Masters in (M.Sc)
(TEXTILES & CLOTHING
SPECIALIZING IN
FASHION)
SNDT, Womens
University,Mumbai
India
May 2005
2 B. Sc
(TEXTILES & CLOTHING)
M.S.University
Gujarat,India May 2003
ADDITIONAL QUALIFICATIONS
Sr Degree / Institute Conducting Authority
1
Diploma in Fashion
Technology
NIPC(National Institute
of ProfessionalCourse) May 2008
ACHIEVEMENTS
 Invited by reputed Universities for guest lecturing.
 Interviewed by local newspapers and T.V. channels for my outstanding breakthrough
in the fashion world.
 Honored by pretigious SDPS WOMEN’S COLLEGE in India for conceptualizing and executing
fashion shows for them.
INTERESTS
Interest: Yoga to relax my mind, reading knowledge expanding books, music to refresh, travel
Languages: English, Hindi, Gujarati
REFERENCE
Available on Request.