1. FRANCINE FAYE STYNES
14 THORPE AVENUE, HOLMFIRTH, WEST YORKSHIRE HD91EL
TEL: 01484 689288
MOBILE: 07904 345071
I have a strong experienced background in Customer Service, Quality Assurance and
Business Development. I am a strong communicator who has a cheerful outgoing personality
and can communicate at all levels in a friendly and approachable manner.
I have experience in management and supervision, and believe that I have the necessary
credentials to either lead or be part of a dedicated team. Always focused on a given task, I
never lose sight of priorities and the wider picture of the business ahead.
I am a quick learner with a positive and enthusiastic attitude. Hard working and dedicated I
have excellent numerative, literative and organisational skills and, not least, adaptability. I am
resourceful and thorough, researching enquiries and solving problems without recourse to
departmental managers
EMPLOYMENT HISTORY
2011(April) - Present FLEETMASTER
BUSINESS DEVELOPMENT MANAGER
EMPLOYMENT COURSE/ CUSTOMER SERVICE
MANAGER
I research and market companies. I complete training needs analysis within companies then to follow
up by sourcing funding and offer delivery for all funded and commercial training. I work
predominately in the logistics sector with a strong focus in Customer service dealing with major
companies and external sources. I conduct presentations and am proficient in PowerPoint.
I negotiate with external sources for candidates to attend funded programmes, setting up venues,
employing tutors, delivering and writing training courses.
2011(Jan) – 2011 (April) SMART TRAINING AND RECRUITMENT
BUSINESS DEVELOPMENT CONSULTANT
My role was to contact business to take on apprentices in hospitality..
2009- 2011 EMPIRICAL TRAINING LIMITED
MANAGING DIRECTOR
My role is varied as one of the directors to ensure customer service and quality assurance, which are
key to the success of the business. I have an active role in developing business for the company
both through funded and non funded training. I proactively market the service through various
means, using all media available. Within my role I am required to design and deliver training
programmes. I am also a qualified A1 assessor with a strong background in delivering Team
Leading, Business admin, and Customer Service and PMO NVQs. Throughout my role I conduct
quality checks and internal audits to maintain standards of all required documentation with the use of
all Microsoft packages. My role also requires me to complete all wages for both directors and staff
accordingly.
2008 – 2011 LOOK SHARP NAIL & BEAUTY, STAINLAND, HALIFAX
VOLUNTARY STOCK AND SALES ASSISTANT
I have worked for Look Sharp since June 2008 as a voluntary assistant. I deal with the processing
and preparation of customer orders, promotional sales days, the checking in and out of deliveries
and the displaying of stock items for sale.
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2. 2006- 2009 ENTERPRISE SOLUTIONS TRAINING LIMITED
SENIOR BUSINESS DEVELOPMENT OFFICER 2008 - 2009
BUSINESS DEVELOPMENT CO-ORDINATOR 2007- 2008
ADMIN TEAM LEADER / PA DIRECTORS 2006-2007
As the team leader within a busy admin department, I managed and delegated all paperwork and
procedures for contracted courses, funded training courses and commercial training courses. I was
responsible the smooth running of the day to day administration department which included liaising
with the conference manager; securing bookings and diarising rooms, stock ordering and rotation,
liaising with the public and visitors to the organisation, marketing ESTL products and services,
prepared all paperwork for internal and external audits, dealt with enquiries and complaints internally
and externally, attend meetings and conferences internally and externally as appropriate. As a key
problem solver and decision maker, I met targets and deadlines assigned to me, conducted
interviews and diarised trainers and directors activities; booking rooms travel in addition to
motivating and leading the team. I maintained comprehensive and coherent systems of
computerised filing for all candidates, produced, printed and distributed relevant training course
materials.
As the company has grown so did my role and I was internally promoted to the position of Business
Development Co-ordinator earlier this year. I currently manage several projects and market all
company programmes, including Train to Gain, fulfilling financial targets and ensuring all partnership
targets are completed. On a daily basis, I research potential customers, make initial contact, provide
follow up marketing to gain their interest before initiating an on site visit. At this stage I discuss the
individual companies’ needs and offer both commercial and funded training course to fulfil those
needs. I liaise with the Training Manager with company proposals to ensure all training moves
forward. I have recently secured a Major national contract within the retail sector and am currently
working on my next. I provide ongoing support, guidance back to the companies I have sourced and
am a main contact within ESTL. I compile reports for both internal and external purposes. As an
experienced trainer I am extremely comfortable conducting presentations to both large and small
groups using PowerPoint and OHP.
Upon reaching all targets set and building the growth of the department and company, I was given
promotion. I am now responsible for all of the above and now have a team of 9 to manage.
2003- 2006 DIRECT TRAINING LTD
EMPLOYMENT LIAISON CO-ORDINATOR
As a Placement/Marketing officer (2003) my main role was to find employment/placements for
people within the local town. The role involved being in contact with local employers, marketing,
sales, telephone skills, interview techniques, numeric calculations, input of data onto a computer
system, Internal and External presentations, compiling marketing literature, fulfilling contractual
requirements within European guide lines; including managing training budgets, maintaining
auditable files and management reports. I was responsible for several projects within this role of
which I achieved 100% of assigned targets. The role also involved delivering training sessions to
external companies.
My role as a Basic Skills Trainer (2004-2005) involved delivering and designing training of numeracy
up to Level 1, soft skills sessions; telephone techniques, effective communication, effective listening,
interview techniques etc, design and delivery of inductions informing new clients of the company’s
policies and procedures and course expectations, and intensive job search for clients with learning
difficulties.
I have supervisory duties as the coordinator for the employment liaison unit. Many of the duties
within this role are a continuation of the above. I ensured all data; statistics and funding are
maintained for External and Internal Audit. I conduct training of all new staff in the department to a
satisfactory standard.
2002-2003 Z. HINCHCLIFFE & SONS
MULE PIECENER – FULL TIME SHIFTWORK.
As a spinning machine operator I ensure fleece is spun to the highest standard. The fleece I help to
produce is destined for high street retailers including Marks and Spencer.
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3. 1999 -2002 FRED LAWTON & SON LTD..
PRE-WINDER – FULL TIME. (TRAINER)
I operated machinery, which prepared rough yarn to be processed for the manufacturing of carpets. I
had responsibility of conducting training of all new employees, including Initial Inductions. I was
responsible for maintaining the training of all trainers to a competent standard.
1996 – 1999 JOHN WOODHEAD (DOBROYD MILLS)
WINDER – FULL TIME.
Operating computerised winding machinery, I was responsible for data input in order to ensure that
angora, cashmere and silk yarns were processed to the highest quality. It was a requirement to train
new employees.
1993 – 1996 HOLMFIRTH LAUNDRY
LAUNDRY OPERATIVE – FULL TIME.
Operating various machines to ensure all items were washed and presses to return to
customers. Managed the customer dry cleaning operation.
1991 – 1993 WHITE HART PUBLIC HOUSE
BAR PERSON – FULL TIME.
Duties included customer service, serving food and drink, bar cleanliness and stock replenishment. I
counted monies against till receipts and received training in the operation of electronic stock records.
Two-year absence from work following birth of daughter.
1987 – 1989 LYNEHAM LANES, ROYAL AIR FORCE LYNEHAM
MANAGERESS – FULL TIME.
I was responsible for all aspects of managing a bar and café within a large and busy social complex.
My duties included staff recruitment, stock ordering and rotation, the receipt and banking of monies,
bar and cellar work and the running of a hot and cold food cafeteria.
I planned, organised and promoted functions within the complex and at external functions ranging
from buffets to banquets. I was responsible for the rotas and wages of thirty staff and trained them in
the various elements of the business.
1984 – 1986 OFFICERS’ CLUB, H.Q. AFCENT
BAR SUPERVISOR – PART TIME.
I was responsible for maintaining high levels of service in a European officers’ club. I
supervised up to twenty staff and trained them in all aspects of bar service.
1978 – 1979 RANK XEROX, UXBRIDGE
BILLING CLERK – FULL TIME.
Preparing and calculating costs for customers usage of various copying machines
1977 – 1978 ALLIED CHEMICALS, UXBRIDGE
CASH ALLOCATOR/ CUSTOMER LIAISON OFFICER – FULL
TIME.
Starting as a cash allocator I was a junior in an accounts office. I was responsible for the receipt of
payments and maintained ledgers against stock allocation. On promotion to customer liaison I
recovered payments and dealt with customer enquiries.
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4. EDUCATION
CSE: Biology, Chemistry (C) French, History (D)
GSE O’ LEVEL: Mathematics, English, Drama (A) Accounting (B)
SCOTTISH HIGHER Mathematics, Accounting (B) English (C)
FURTHER QUALIFACTIONS
2013 L3 First Aid at work
2009 A1 Award
2006 IOSH
2003 CERTIFICATE IN TRAINING PRACTICES (CIPD)
Achieved merit pass
2001 CITY and GUILDS L3 learning and development
Competence in Training and Development.
1991 IDEAL SCHOOLS, GLASGOW
Book Keeping and Accounts Diploma.
1988 WHITBREAD BREWERIES,WILTSHIRE
Management Course in Bar Operation
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