Philip Richardson has over 16 years of experience in management roles, with a focus on customer service, training, recruitment, and performance management. He is currently a Unit Manager at Millie's Cookies, where he oversees two units, trains new managers, and has achieved sales increases. Previously, he held stock management and assistant management roles at Argos and McDonald's, reducing costs and improving performance. He has strong computer and analytical skills and a proven track record of developing teams and delivering results.

1. Philip Richardson
21 The Link, William Barefoot Drive,
Eltham, London. SE9 3AX
Telephone: 020 8851 5576
Mobile:07891 612236
Email: p_a_richardson@hotmail.co.uk
PROFILE
A manager with 16 years experience and strong skills in customer service, profit and loss, training, performance
management, recruitment, stock and accounts analysis. A leader of people through personality with great attention to
detail and a passion for developing people. Competent in using Microsoft Office systems to assist in building and
achieving results. Customer focused with an analytical approach to business solutions and a proven track record of
delivering results through leadership and development of a team.
KEY SKILLS
-Leadership
-Stock and accounts analysis
-Training and development
-Recruitment
-Customer service hospitality
-Performance management
-Computer literate in Microsoft Word, Excel, PowerPoint and Outlook.
CAREER HISTORY
Millie's Cookies July 2010 – Present
Unit Manager September 2012 – Present
Assistant Manager July 2010 – September 2012
Responsibility
-Sales and Salaries & Wages forecasting using effective tools and identifying current sales trends.
-Maintaining up to date Employee files with the aid of online HR tracker.
-Training staff in effective Customer Service skills with the use of Service Observations.
-Managing Cash, Food Waste, Stock Control on a daily basis and reviewing results weekly against KPI's. Actioning and
investigating where appropriate.
-Managing staff on a daily basis. Taking appropriate action for praise or constructive feedback. Making all staff aware of
set targets and results achieved.
-Effectively managing two units in the shopping centre. One main shop and one kiosk unit.
Achievements
-Implementing new system for recording waste and staff meals in the unit which had an immediate effect on the
accuracy of stock counts and reduced unaccounted stock loss.
-Involved unit in monthly sampling event in shopping centre resulting in contributing to sales increase and moving sales
YTD from -5% to +0.5% LFL over a four month period.
-Successful implementation and promotion of new coffee product availability in kiosk unit as well as ability to also take
credit card sales resulting in +10% increase in LFL sales over 8 consecutive weeks.
-Undertaken Manager Trainer role and successfully Trainee Manager's to other units.
-Undertaken additional responsibility of Millie's Cookies unit in Croydon for period of 4 months. Achieving 5% increase in
sales over that period.
Sport Bromley April 2010-September 2014
Membership Secretary (Voluntary position)
Responsibility
-To maintain up to date details of all Sport Bromley club members.
-To promote Sport Bromley to prospective members clubs.
-To maintain records of subscription payments for all Sport Bromley club members.
-To assist the Sport Bromley Committee in building links with new and existing sports clubs and other sports/activity
bodies such as ‘Bromley Mytime’ and ‘Get Active London’.
Achievements

2. -Set up Sport Bromley Facebook profile to promote the organisation and its members and to promote other sports and
recreation clubs and links.
-Set up website for Sport Bromley (www.sportbromley.com) to increase awareness of the organisation and develop the
site as an information hub for sports clubs and organisations in the Bromley borough.
Argos Ltd. January 2009-February 2010
Stock Manager
Responsibility
-Maintaining and organisation of housekeeping standards within stockroom to help achieve target collection times for
items and reduce potential out of stock refunds and unnecessary stock adjustments to ensure stock levels are accurate.
-Daily reviewing of stock adjustments made to identify any trends.
-Maintaining security and health and safety in the stockroom through regular staff searches, documentation and
implementation of systems.
-Monitoring daily performance of delivery assistants and stockroom pickers to achieve company targets, maintain
housekeeping standards within the stockroom and ensure stock levels are accurate.
-To encourage promotion of financial services that the company offers to all customers.
-Organisation, delegation and implementation of systems through the team to help set tasks, responsibilities and targets.
Achievements
-Reduction of Out Of Stock Refunds for store. Reducing YTD total by 25% compared to previous year.
-Improved standards of delivery put-away through introduction of minimum standards for delivery team and
implementation of time and quality feedback to bring a competitive nature to the team and improve morale within the
team.
McDonalds Restaurants Ltd. December 1996-December 2008
1st
Assistant Manager September 2006-December 2008
2nd
Assistant Manager December 2004-September 2006
Shift Running Floor Manager August 2000-December 2004
Floor Manager January 2000-August 2000
Staff Member/Staff Trainer December 1996-January 2000
Responsibility
-Management and Scheduling of a large team ranging from 20 to 60 people.
-Regular auditing of Health and Safety.
-Regular auditing of staff training and development.
-Undertaking regular training classes for staff.
-Holding and assisting in group hiring programme to recruit employees for a group of three restaurants.
-Developing systems to control cash procedures, to improve cleanliness and develop staff.
-To control food cost account through reviewing of ordering, stock counting and discrepancies, following up on staff
procedures, yield and waste control.
-Equipment maintenance and control and analysis of utilities and monthly telephone bill.
-Evaluate staff performance through regular performance reviews.
-Organisation and delegation down through the management team to complete set tasks, responsibilities and targets.
Achievements
-Assisting Business Manager in the control and analysis of monthly profit & loss involving several accounts to achieve an
overall ‘profit after controllable’ increase of 2% on previous year.
-Reduced building and maintenance costs by recruiting maintenance person through recruitment system to carry out
planned maintenance of equipment and internal/external housekeeping and maintenance duties.
-Reached 50% staff turnover target through monitoring staff schedule, staff training and full control of staff recruitment
system.
-Increased staff training grade through setting targets with management and staff training team, delegating and following-
up on progress which resulted in a 20% increase in training grade over 3 months.
-Coordinated launch of “BOP” (Bridge Operating Procedures). A new company wide procedural operation change within
store through communication and training with staff within own store.
-Implemented sales increase in store through store specific meal promotion to combat loss of sales resulting from recent
store refurbishment and completion of construction of local department store.
References available on request