Robert Jarosz has over 20 years of experience in warehouse distribution and customer service management across multiple roles and departments. He has a proven track record of optimizing operations, increasing efficiency, and improving customer satisfaction and retention. Key achievements include implementing changes that reduced costs by $1.5 million annually and improved customer service performance and retention by 20%.

1. ROBERT JAROSZ Page 1
732-421-2311-Cell / 732-363-7564 Home bobjarosz59@yahoo.com www.linkedin.com/in/robert-jarosz-98a49a103
WAREHOUSE DISTRIBUTION /CUSTOMER SERVICE &
Computer Operations Management
Manager with over 20+ years experience, heavily cross-trained in multiple departments covering Warehouse Receiving,
Shipping, Inventory Control, Production Scheduling, Order Selection, Customer Service, Computer Operations, Time
Management, Staff Scheduling, and Performance Enhancement. Heavily involved in a full range of tasks related to fast paced
customer order receipt, selection, order fulfillment and delivery satisfaction. Maintain tracking of orders and pursue follow-up of
any order mis-selects while assuring consistent customer communication. A specialist with a long track record of successfully
organizing and managing two departments in each of three divisions, while ensuring a streamlined work environment. Continually
working to build increased customer growth as well as educate staff members on ways to help build strong customer relationships.
Possess keen skills with regard to Customer Satisfaction, Retention, Customer concerns, Order fulfillment, Staffing, Mentoring,
Training, Order processing and Billing, Daily workload distribution, Procedural upgrades, Report analysis, Department scheduling,
Etc. Able to identify issues using troubleshooting skills and find timely resolutions so productivity/customer service and
warehouse goals are not affected. Loyalty, Dedication, Reliability and Performance are all a source of pride in achieving my
workplace success.
AREAS OF EXPERTISE
 Achieve warehouse receiving
results accurately, quickly and with
maintained communication.
 Heavily cross-trained in both office
and warehouse areas,
 Results driven, organized.
 Lead by example approach.
 Able to meet or exceed company
time constraints and deadlines.
 Strong ability to perform well under
high pressure situations.
 High Order Accuracy ability
 Looks to help Inspire/Implement
continuous departmental
modifications
 Staff Leadership & Training ability
 Positive Group Communication
 Ability to increase staff morale
 Computer Operations
management skills.
 Professional/ Intelligent decision
making skills
 Supervise, Direct, Train, Team
Building
 Given multiple company awards
for cost saving ideas implemented
PROFESSIONAL EXPERIENCE
• Over 20+ years in the Food Distribution environment heavily cross-trained and experienced in multiple departments including
Office-(Customer Service, Computer Operations, Billing) Warehouse Receiving, Shipping, Order selection, Inventory control,
Staging and Loading). Knowledgeable in the full food warehouse distribution spectrum.
• Maintain all day to day scheduling, staffing, training and performance modifications.
• Develop and implement performance measurements in order to evaluate and optimize performance efficiency
• Assists in all areas with hands-on lead by example mentality.
• Able to react well in disaster recovery situations by rising above and maintaining company expectations and reputation.
• Supervise the daily distribution workload in designated areas to meet customer requirements and deadlines.
• Ability to organize, prioritize and work under extreme pressure, heavy work load and deadlines.
• Excellent ability to solve problems efficiently while maintaining a clear head using intelligent, calm judgement.
• A leader in managing cross company team efforts through effective motivation, communication and the ability
to encourage growth by expressing positive re-enforcement, leading to strong increased morale.
Key Achievements:
 Implemented changes and ideas that improved Customer service performance and retention by 20%.- Award.
 Implemented cost savings techniques that resulted in a company-wide savings of $1.5 million per year- Award.
RESPONSIBILITIES
 Supervise, Train, Mentor department staff in warehouse receiving, shipping, selection, computer operations and customer
service departments as needed. Heavily cross-trained in many areas of warehouse/office distribution functions.
 Maintain company goals, procedures, excellent time management experience, documentation, workload distribution and shift
coverage for departments throughout the multiple divisions.
 Optimize staff performance and deliver company results by open communication and understanding company objectives.
 Review opportunities for continuous improvement performance for order fulfillment and customer service processes.
 Provide positive reinforcement in order to meet company performance standards and goals.
 Coordinate and maintain proper operation/service for all related departmental equipment.
 Arrange weekly meetings to discuss Issues and new Ideas to increase performance and boost employee morale.
 Maintain all weekly Payroll input for accuracy and perform all regular employee Performance Reviews.
 Maintained proper equipment operation/warehouse distribution activities/ time schedules and performance reviews.

2. ROBERT JAROSZ Page 2
732-421-2311-Cell / 732-363-7564 Home bobjarosz59@yahoo.com www.linkedin.com/in/robert-jarosz-98a49a103
WAREHOUSE DISTRIBUTION /CUSTOMER SERVICE &
Computer Operations Management
TECHNICAL SKILLS
RETALIX TRICEPS WAREHOUSE MANAGEMENT SOFTWARE,RECEIVING, SHIPPING, WAREHOUSE DISTRIBUTION,MICROSOFT
OFFICE/EXCEL/WORD, LOTUS NOTES, KRONOS PAYROLL, VTAM, CICS, ICCF, DOS/VSE, JCL, ZEKE, HELP DESK, DYNAMT, DITTO,
EPIC, LASER PRINTERS, IMPACT PRINTERS, VARIOUS MAINFRAME SYSTEMS, PDF, BARR, SYMBOL, TELXON, CIPHER, DENSO,
TRICEPS, BICEPS Etc.
WORK HISTORY
C&S FOOD DISTRIBUTORS, Carteret, NJ 2014 -Present
WHITE ROSE FOOD DISTRIBUTORS, AWI, Carteret, NJ 1994 -2014
ROYAL FOOD DISTRIBUTORS, Avenel, NJ 1982 -1994
EDUCATION
Oklahoma State University, OklahomaCity, Ok
Albert Merrill Institute, New York,NY
Kearny High School,Kearny, NJ
REFERENCES
 Suitable references can easily be provided upon request.