Rouella Ramos has worked in recruitment, training, and customer service roles for banks and other companies in Dubai and the Philippines since 2008. Her most recent role is as a sales and service representative for Dubai Islamic Bank, where she is responsible for answering client queries, presenting new products, and achieving sales targets. Previously she held recruitment and training officer roles at Citibank Dubai and Paris Gallery, and began her career in customer service at HSBC and Apac Customer Service. She has a bachelor's degree in psychology, business administration, and education.
MBA qualified professional with 2 years of proven work experience in handling broad-based administration and sales responsibilities .Demonstrated strong competencies in full cycle recruitment, orientation, training and development, performance supervision and personnel relations. Also capable to handle diverse range of administrative functions and business development support with high performance standards.
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)Tejas Desai
I am an engineering graduate, post graduated as a Master in Business Management and have work experience of more then 14 years. I am looking for a suitable opportunity that will enable me to use my knowledge and skills towards optimizing the organisations resources and maximize profits.
MBA qualified professional with 2 years of proven work experience in handling broad-based administration and sales responsibilities .Demonstrated strong competencies in full cycle recruitment, orientation, training and development, performance supervision and personnel relations. Also capable to handle diverse range of administrative functions and business development support with high performance standards.
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)Tejas Desai
I am an engineering graduate, post graduated as a Master in Business Management and have work experience of more then 14 years. I am looking for a suitable opportunity that will enable me to use my knowledge and skills towards optimizing the organisations resources and maximize profits.
A highly personable, competent, and team spirited professional with Six years’ experience of Modern & Traditional trade, Horeca, Distribution and Retail channels (F.M.C.G/Food & Beverage) Sales, Accounts establishment, Product/Brand Management, Marketing & Business development strategy in different organization through using background skills & qualifications. Objective is to work in an exciting and professional environment of the organization with personal development and growth possibilities and to achieve company’s goal through professional ethics, sincere, loyal hard work and commitment.
• Result-oriented professional with over 15 years of experience in Business Operations and Process Improvement
• Expertise in managing the necessary business relationships, organizational structures & motivational schemes
• Developed, reviewed and reported on the business development division’s strategy, ensuring the strategic objectives were well understood and executed by the team
• Leveraged human capital by motivating, mentoring and leading talented professionals; living the culture and leading by example
• Hands-on experience in planning, organizing, directing & controlling operations of all departments within the company
• Competent in enhancing the operations, optimizing resource & capacity and escalating productivity & operational efficiencies
• Skilled in maintaining a smooth flow of work between departments and resolving department conflicts
• Possess excellent strategic thinking, analytical, interpersonal, relationship management & team building skills with proven capability in establishing quality systems and procedures
A highly personable, competent, and team spirited professional with Six years’ experience of Modern & Traditional trade, Horeca, Distribution and Retail channels (F.M.C.G/Food & Beverage) Sales, Accounts establishment, Product/Brand Management, Marketing & Business development strategy in different organization through using background skills & qualifications. Objective is to work in an exciting and professional environment of the organization with personal development and growth possibilities and to achieve company’s goal through professional ethics, sincere, loyal hard work and commitment.
• Result-oriented professional with over 15 years of experience in Business Operations and Process Improvement
• Expertise in managing the necessary business relationships, organizational structures & motivational schemes
• Developed, reviewed and reported on the business development division’s strategy, ensuring the strategic objectives were well understood and executed by the team
• Leveraged human capital by motivating, mentoring and leading talented professionals; living the culture and leading by example
• Hands-on experience in planning, organizing, directing & controlling operations of all departments within the company
• Competent in enhancing the operations, optimizing resource & capacity and escalating productivity & operational efficiencies
• Skilled in maintaining a smooth flow of work between departments and resolving department conflicts
• Possess excellent strategic thinking, analytical, interpersonal, relationship management & team building skills with proven capability in establishing quality systems and procedures
Klima kieze onespark 2014 kuhla von bergmannnadine_kvb
Klima Kieze are creative climate districts which contribute to a low carbon urban future based on social innovation and civil initiatives that engage in climate mitigation and adaptation action plans.
Brand/Blogger Campaign "What's in your food" RSPO blogger coverage 7.26.16Vicki Winters
In conjunction with Greenhouse PR, I was responsible for procuring and managing US bloggers. I found and hired 40 US Bloggers to write about and promote on their social channels. As you can see it was a HUGE success for the client.
Plattformkapitalismus und Echo Chambers - eine Bedrohung für die heile Social...Dieter Rappold
Eine kritische Betrachtung zur Entwicklung des Plattformkapitalismus und der Entstehung von Echo Chambers im Kontext von Social Media und Digital Marketing. Welche neuen Perspektiven kann Marketingkommunikation dazu einnehmen?
A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
Jayne lowndes cv Sales Management update july 2015Jayne Lowndes
A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
Jayne Lowndes cv Sales Management update july 2015Jayne Lowndes
A results-driven, dedicated professional with solid management experience gained in Marketing, Artist Management, Business Development, Customer Sales, Service and Retention, within the Financial / Compliance Insurance Industry and Call Center Sales / Employment / Recruitment Operations and Field Financial Sales.
An effective communicator at all levels, good problem solving, analytical and organisational skills, and a highly motivated leader with excellent people management skills.
1. +971 52 440 1306 | wawie.ramos@gmail.com
ROUELLAS.RAMOS
E M P L O Y M E N T
NOVEMBER 2015 - PRESENT SALES / SERVICE REPRESENTATIVE – DUBAI ISLAMIC BANK
The key point of contact between Dubai Islamic Bank and its clients: answering
queries, offering advice and introducing new products.
organizing sales visits
demonstrating and presenting financial products
establishing new business
maintaining accurate records
attending trade exhibitions, conferences and meetings
reviewing sales performance
negotiating contracts and packages
Achieve monthly & annual targets.
JUNE 2015 – OCTOBER 2015 RECRUITMENT & TRAINING OFFICER – PARIS GALLERY
A Seasoned Exécutive as an ADMIN/ HR & RECRUITMENT OFFICER / SALES
CUSTOMER SERVICE EXECUTIVE with 10 years of Professional Expérience and an
effective Communicator possessing excellent présentation & soft skills with
honed administrative and Customer service management, logical and
problem-solving abilities, and the ability to successfully meet deadlines, while
building rapport and nurturing fruitful relationships with customers.
Managing the learning and professional development of PARIS GALLERY’S
workforce. By assessing the training needs of the employees, facilitate
schemes and arrange training days.
Developing HR training and development strategies with line managers by
considering immediate and long-term staff requirements.
Analyzing training needs in conjunction with line managers.
Planning, directing and delivering training and development programs
including staff inductions, to accomplish the organization’s goals.
Developing individual training programs that meet the skills gap identified
through training needs assessment.
Designing and implementing appropriate e-learning strategies.
Promoting an open knowledge-sharing environment that builds
knowledge, skills and service for the benefit of the organization as a whole.
2. +971 52 440 1306 | wawie.ramos@gmail.com
APRIL 2011 – MAY 2015 RECRUITMENT & TRAINING OFFICER – CITIBANK, DUBAI UAE
FEB 2008 – MARCH 2011 CUSTOMER CARE ASSOCIATE – HSBC FILINVEST, ALABANG PHILIPPINES
identifying training and development needs within an organization
through job analysis, appraisal schemes and regular consultation with
business managers and human resources departments;
designing and expanding training and development programs based
on the needs of the organization and the individual;
working in a team to produce programs that are satisfactory to all
relevant parties in an organization, such as line managers, accountants
and senior managers at board level;
considering the costs of planned programs and keeping within
budgets as assessing the return on investment of any training or
development programme is becoming increasingly important;
developing effective induction programs;
conducting appraisals;
devising individual learning plans;
producing training materials for in-house courses;
managing the delivery of training and development programs and, in
a more senior role, devising a training strategy for the organization;
monitoring and reviewing the progress of trainees through
questionnaires and discussions with managers;
ensuring that statutory training requirements are met;
evaluating training and development programs;
amending and revising programs as necessary, in order to adapt to
changes occurring in the work environment;
helping line managers and trainers solve specific training problems,
either on a one-to-one basis or in groups;
keeping up to date with developments in training by reading relevant
journals, going to meetings and attending relevant courses;
having an understanding of e-learning techniques, and where
relevant, being involved in the creation and/or delivery of e-learning
packages;
Researching new technologies and methodologies in workplace
learning and presenting this research.
Processes and initiates various financial transactions for Company customers
and assists branch office management in new business through referrals and
meets established sales referral and promotional sales goals. Enhances
Company image through pro-active customer-driven servicing of their needs in
support of the goal of exceeding customer expectations.
3. +971 52 440 1306 | wawie.ramos@gmail.com
Impact on the Business
Meet established sales referral and promotional sales goals
Accept and process deposits, payments, checks for cashing and other
transactions according to established procedures and performance
standards.
Ready workstation at start of shift; strike and balance cash and
transactions at end of shift.
Live and represent the brand; exemplify the five brand attributes of
being perceptive, progressive, responsive, respectful and fair, both
internally and externally.
Customers / Stakeholders
Enhance Company image through pro-active customer-driven
servicing of their needs in support of the goal of exceeding customer
expectations; initiate referral of new business through customer
contact and use of customer relationship management system
Operational Effectiveness & Control
Adhere to branch cash control and security requirements in control of
cash and negotiable items.
Adhere to established customer interaction standards for every
transaction.
Maintain current knowledge of Company products and services and
applicable Federal regulations, including Bank Secrecy and Know Your
Customer principles. Adhere strictly to compliance and operational risk
controls in accordance with Company and regulatory standards,
policies and practices; report control weaknesses, compliance
breaches and operational loss events.
To implement the Group compliance policy locally by containing
compliance risk in liaison with the Head of Group Compliance, Global
Business Compliance Officer, Area Compliance Officer or Local
Compliance Officer, ensuring adequate compliance resources and
training, fostering a compliance culture and optimizing relations with
regulators.
Complete other responsibilities, as assigned.
Management of Risk
Ensure compliance, operational risk controls in accordance with HSBC
or regulatory standards and policies; and optimize relations with
regulators by addressing any issues.
Observation of Internal Controls
Maintains HSBC internal control standards, including timely
implementation of internal and external audit points together with any
issues raised by external regulators.
4. +971 52 440 1306 | wawie.ramos@gmail.com
FEB 2006 – JAN 2008 HR OFFICER (EMPLOYEE RELATIONS) – APAC CUSTOMER SERVICE
Assist employees with HR issues
Complete appraisal for regularization of employees
Handle exit interview for resigned employees
Perform report on exit interview process
Handle behavioural cases of different department
Generate purchase request and receipts related to HR department
Inform supervisors about their agents clinic concerns
Event coordinator assistant
E D U C A T I O N
2005 BACHELOR OF SCIENCE IN PSYCHOLOGY – COLEGIO SAN AGUSTIN
2003 BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (MAJOR IN
COMPUTER APPLICATION – COLEGIO SAN AGUSTIN
2000 DOUBLE DEGREE PROGRAM OF BACHELOR OF SCIENCE IN EDUCATION
(MAJOR IN MATHEMATICS AND COMPUTER APPLICATION – DE LA SALLE
UNIVERSITY – COLLEGE OF SAINT BENILDE
S E M I N A R S
FEBRUARY 23-25, 2014 GENERAL BUSINESS COMMUNICATION SEMINAR (EIBFS)
APRIL 12-13, 2015 ADVANCE EXCEL SEMINAR (EIBFS)
5. +971 52 440 1306 | wawie.ramos@gmail.com
S K I L L S
CUSTOMER SERVICE SKILLS – TOP NOTCH COMMUNICATION SKILLS AND
PROFESSIONAL WORK ETHIC.
MULTI-TASKING CAPABILITIES
ABILITY TO WORK-IN AND LEAD A TEAM – GOOD
LEADERSHIP/DELEGATING ABILITIES FOR SUPERVISING AND MANAGING
STAFF
HR AND ADMINISTRATION
SALES & CUSTOMER SERVICE
DATA COLLECTION AND DOCUMENT MANAGEMENT
PROJECT COORDINATION AND CONTRACT MANAGEMENT
I HEREBY CERTIFY THAT THE ABOVE INFORMATION IS TRUE
AND CORRECT TO THE BEST OF MY KNOWLEDGE.
ROUELLA S. RAMOS