1. SAKSHI MEHROTRA
New Delhi, IN | +91 9643825736 | sakshim2609@gmail.com
 7+ years experienced professional with a deep understanding and appreciation of data processes, and data
management procedures. Skilled at identifyingand developing data driven insights,and carryingoutstatistical
analysis
 I am backed with sound methodical thinkingand problem solvingability and hold exposureto all stages of data
analytics lifecycle - identification, extraction, loading, transformation/shaping, analysis, reporting, and
visualization
 Strong servicemind-setwith an ability to engage with business challenges and deliver a consistentand positive
experience
 With my current organization Tolexo India,I havebeen credited for embracing a cultureof data driven decision
while making use of consumer-driven analytics
 Open and confident communicator, willingto take on all issues in a professional manner and work with clients,
cross-functional teams and other stakeholders until issues are satisfactorily resolved
Key Areas of Impact:
Sales Operation
Relationship Management
PredictiveModelling
Marketing Analytics
Team Leadership
Excel, Macros,SQL, MS Access
Reporting and Performance Metrics
Operational Excellence
Data Management and Analysis
Process and Category Management
Marketing Operations
PROFESSIONAL EXPERIENCE
TolexoIndia Online Pvt. Ltd. Feb 2015 - Present
Tolexo is the largest B2B e-commerce company for industrial products in India
Deputy Manager- Reporting & Analytics
• Joinedthe start-up, andbuildthe entire vertical ofreporting fromscratch.
• KRA’s include - Setting-upreports for all verticals working inTolexo –preparing daily, weeklyandmonthlyKPI’s
• Preparing data for alladhoc requests raisedbyvarious departments a
• DesigningTrainingModules – Pre-Process(Soft Skills, SellingSkills, Customer Service, Telephonic Etiquette), Process
Training Modules, Refresher Modules.
• Working closelywithTele sales team to monitor their Training, Quality& Compliance.

2. • Designed & Implementednew QualitySheet for the process
• Setting upTraining Throughput, Operational, Quality& Compliance Targets
• Compliance – Setting upcompliance guidelines & metrics alongwith team targets. MainKRA being checking the authenticity
if Orders placedbyTele sales and to bring downthe overall Return % at organizational Level.
• High-endMIS and RealTime Management.
• Managing a team which handledreportingas well as training ,quality& Compliance.
• Ensuring all SLA’s are met
Data Management and Analysis
 Perform analyseson large sets ofdata to extract actionable insights whichwouldhelp drive decisions across the business
 Primarytaskedwithmanagingandsegmenting data basedoncustomer profile. Work hand-in-handwithmarketingteamto
provide regular data led target audience insights for mass -mailers, digital campaigns, SMS, and telesales
 Develop targeted data led strategies that focus on increasing customer revenue through repeat purchase
 Compile detailed customer segmentation work on existing customers to better understand customer behavior and build
propensity models – elevated repeat customers from 3% to 16% p.m.
 Beingvigilant to detect fraudand fake ordering - work with the logistic teams to developmodelsto bringdown the
shipment cost andRTO - reducedRTO level from 30% to 17% in a span of 3 months using predictive analysis.
 Work closelywithsenior management andCategoryLeaders to continuouslymeasure and evaluate the revenue goals and
all work processes
 Drive improvements in processes including escalations due to delivery/quality issues and database management
 Coordinate the development of a reporting process to track progress on revenue and productivity / repeat customer
performance including KPIs to ensure optimum efficiency and quality
 Lead a team of 3 MIS resources and streamline the planning and designing ofreports andstatistics which is further used for
CEO review.
Encore Capital Group Feb 2011 - Aug 2014
Data Analyst - MIS & ANALYTICS
Highlights:
 Worked on automating and improving reporting process and structure for the call centre business
 Supported the achievement of the gross margin and financial management for the multiple processes
 Worked with the quality and compliance teams to ensure processesandproceduresare adhered by team and agents
 Remotely transitioned 4 new processes and reports from the US team over to the India Office
 Took active participation in team building exercise by hiring 4 Business Analyst - nurtured them across their roles and
trained them for new analysis such that they could effectively work on migrated process
 Successfully migrated 55 new reports from US in a span of two months: documentedall the migrated reports in SOPand
user guides
 Employed a creative andintellectual approachto solution designanddelivery: introducedanalytics;designedandcreated
tools on Excel and Access through VBA and SQL for the collection processes
 Extracted data from SQL Server, analyses and reconciles as per business requirements
 Identifiedandcreateda tool for quality team using MS Access - which was regarded as an one stop QA solution

3. PREVIOUS ENGAGEMENTS
WNS June 2010-Jan 2011
Key Deliverables:
* Working inBiomet Health Insurance Process. For Billing of medical equipment’s for US customers .
* Preparationof data for WeeklyCalibration Call(for different Queue Types)with line of businessdiscussingteam's
performance, Plans ahead & specific queriesof the team& the management.
* Monitoring the preparationof Dashboard and other MIS Reporting for monthlyreview for by senior management
team at the Business end
* Preparing Beginning of the dayreport (Volumes& Quality) & End of the Dayreport mentioningthe total volumes
processed as per the SLA with the Line of Business.
Bank of America May 2009-June 2010
Key Deliverables:
WorkinginUS Mortgage process inhome Loans managing their paper work
We need to uploadthe papers inthe formof boardingof documents. And after several meeting and court hearing
as soonas planfilled in the court we need to negotiate with the amount and onthe interset6 part withthydebtor as
well as Attorney's inUS.
2016
2009
M.B.A., NIBM
B.C.A, Lucknow University
A D D I T I O N A L I N F O R M A T I O N
Date of Birth
Languages
04-01-1988
English & Hindi
C R E D E N T I A L S

4. 