1. Dyutiman Bhattacharjee Cell: +91 98363-71336
E-mail: imageonair@gmail.com
Experience Summary:
Finance Industry professional with more than 11+ years of experience which includes MIS
reporting, Training & development, Process consulting, continual service improvements and
Operational excellence with expertise in devising and effectuating policies aimed at ensuring
smooth running of operational activities.
Skill Sets:
• Business Tools: Data Cube, Concentra, BOSS, SPSS, Excel, Tableau
• Database: MS Access
• Planner and Strategist
Accomplishments:
• Increase reporting capabilities by developing and rolling out new database that
automated collection and reporting of P&L breaks to front office and operations
managers.
• Worked on time-critical efforts to develop improved reporting infrastructure and
enhanced communication with support partners.
• Strategized and laid out plans to enhance productivity and reduction of overhead cost
by 15% annually.
• Contributed overall 26% growth trend by designing strategic plan, training and
mentoring as well as analyzing sales data.
• Helped resolve critical control and operational weaknesses identified issues,
recommended improvements, and worked in collaboration with Middle Office, Risk, and
Finance to implement issue resolutions.
• Replaced and eliminated time consuming manual process, saving analyst 2 hours daily.
Employment History:
Apollo Microcredit & Benefit Services, Bangalore Jan 12 – Till date
Business Planning Analyst
Key Skills:
• P & L Management
• Customer Service Excellence
• Budgeting & Cost Control
• Developing Sales Staff / Coaching / Mentoring
• Employee Training, Development & Leadership
Inventory Management
Current Responsibilities:
• Generated Tableau Dashboard with quick/context/global filters, parameters and
calculated fields on Tableau
• Created Tableau Dashboards with interactive views, trends and drill downs along with
user level security.

2. • Provide coaching and develop each team member to abide by compliance guidelines
and sales techniques to attain performance objectives.
• Train the new members on the sales team and enhance knowledge and skills to
maximize the sales revenue.
• Tested, Cleaned, and Standardized Data to meet the business standards using Execute
SQL task, Conditional Split, Data Conversion, and Derived column in different
environments.
• Created Standard, Cross-tab, Sub reports and TAT reports
• Created and developed Parameterized, Drill Down and AD Hoc Reports using SQL Server
• Set target and leads the team to achieve performance goals in accordance with the
organization.
• Focus to forecast and plan all round business process improvement.
• Review financial statements and analyze sales revenues, cost, and expenses for all
business units including sales training in order to achieve the business target.
• Review financial and budgetary data and streamline areas to maximize potential profit.
• Implemented demand forecasting models which improved upon forecast accuracy and
reduced supply chain inefficiencies.
• Develop materials and handbook for every dept.
• Identify the areas that require further training and make them more effective.
• Deliver highest customer service satisfaction.
• Comply with company policy, procedures and audit.
• Incorporated categorization in resource allocation and inventory management - it led to
reduction in surplus overload and better market sensitivity.
• Maintained critical sensitive information using MIS.
• Identify training and development needs across the organization.
• Coach the manager with customer centric focus and being accountable for
consequences.
• Initiate customer focus group and client engagement program; combined effort resulted
in direct team performance.
• Document the business process by identifying the requirements.
Hewlett-Packard, Bangalore Jan 06 – Till Dec 11
Client - Global Content Support Organization
Reporting Analyst
• Strong business understanding to support business intelligence framework.
Responsible for operational report and schedule (daily, weekly & monthly) for the NA, EMEA,
APJ, LA regions to assist the various stakeholders in managing supplier
• operations in Global Customer Support Operations. Scope of reporting includes
productivity metrics, customer metrics and various key operational metrics.
• Ensure that all stakeholders (internal and external) get reports on time, accurately and
get actionable analysis on case, call and customer survey level metrics.
• Extract raw files from various data repositories, split and post the files to various
supplier sites on a daily, weekly and monthly basis.
• Preparing scorecards and dashboards.
• Worked with the aligned Reporting lead to prepare reports or analysis.
• Responsible for reporting/analysis completion, delivery & meeting the metrics.
• Create and publish reports on the reporting interface as per business specifications.
• Ad-hoc reporting for key metrics.

3. • Automating repeating reports using excel macros and MS Access.
• Migrating Excel based reports to Access based reports.
• Worked on MS Access/Excel and SharePoint integration.
• Worked on reporting platforms like SAP (BW), BOSS, Oracle based queries (Hyperion),
Work on customer survey data, operational data, product quality data and financial
data.
• Developed appropriate methodologies for collecting, analyzing, and presenting data.
• Delivered data in report/ presentation format, or verbally according to organizational
specifications and timeliness.
• Onsite assignment at Philippines Teletech for one Year.
• Onsite assignment at Thailand Teletech for 6 months.
Quality Analyst
• Listen to calls either recorded or live and provide feedback.
• Provide Individual feedbacks on good and bad practices.
• Implemented agent training and coaching initiatives.
• Evaluate call behavior for regulatory compliance, cross –selling and adherence to policy.
• Identify areas and opportunities to upgrade quality standard within the system.
• Provided compliance feedback to management.
• Identifying root causes of variances in metrics and working towards minimizing
variation.
• Create reporting structure for Quality, which includes Survey Analysis, Pre-shift
bulletin.
• Calibration analysis to gauge R & R (Repeatability and Reproducibility).
• Monitor process adherence.
Accolades
• Exceptional Performance Certificate May 2006 - HP
• Exceptional Performance Certificate June 2006 - HP
• Outstanding effort Certificate July 2006 – HP
• Outstanding effort Certificate Sep 2006 - HP
• Outstanding effort Certificate - Q3 Best Customer Compliments - HP
• Outstanding effort Certificate - Best Team Player Q4 - HP
• Excellent Revenue Generation Performance April 07 - HP
• Outstanding effort Certificate R&R Rising Star 2010 – HP
Projects handled:
• PSG project: Everyday call monitoring for HP partners and identify the gaps for further
coaching and training to improve HP Partners metrics.
• Online assignment with Teletech Philippines - Responsible for setting up quality process
at client’s site for flawless operation.
Trans works – Aditya Birla Group. Oct 04 – Dec 05
TransWorks is one of India's leading outsourcing companies operating in the BPO/ CRM space
providing high-quality, cost-effective solution to Global 1000 companies.

4. Client – Apple Inc
Technical Support Associate
• Technical Support (voice) for Australia and Singapore customer.
• Core area of technical support on various products like iPods, Portables and iTunes.
• Understanding customer issue and provide right solution.
St George College Ontario, Canada. Feb 04 – Aug 04
IT Admin
• Planned and designed network for the college.
• Installation and configuration of Win 2000 server and terminals.
• Installation, configuration and administration of routers and switches.
• Setting up DSL connections.
• Fine-tuning networks.
Pantaloons Retail India Ltd. Jun 99 – Sep 01
System Administrator
• Plan, design and implement new network infrastructure.
• Maintenance of RDBMS Application, REM (Retail Enterprise Manager) for Customized
software development in Progress 9.1A.
Activities included master file synchronization in POS terminals, DB maintenance,
installation, and generation of various reports from the database via SQL, stock
• Maintenances, patch loading, synchronization of database, network monitoring,
maintenance of inventory, regular and scheduled backups of databases and
administration on Windows environment.
• Responsible for handling more than 100 desktops in different locations.
• Responsible for remote office interconnectivity.
• Implementation, customization and troubleshooting of Lotus Domino (R5) mail servers
and clients.
Educational Qualifications:
• Graduation - BCom
• Diploma in Network Administration from St George College, Canada. 2004
• Intermediate in Commerce from BIEC.
Professional Qualifications:
• Microsoft Certified Professional
2 ½ years Diploma in GNIIT from NIIT