Peggy Brooks has over 10 years of experience in customer service, procurement, account management, and logistics. She has managed multi-million dollar P&L statements and sales goals, implemented ERP systems, and attained federal contracts. Brooks excels at optimizing customer satisfaction rates, drafting CRM strategies, and managing sales teams to boost efficiency and sales.

1. Peggy Brooks
2548 Fairview Lane, Jonesboro, GA 30236 • c.678.767.6224 • c.678.570.4152 • ​brooks_peggy@bellsouth.net
Summary
Over ten years of technical and ‘real world’ applications in customer service operations, procurement, account
management and logistics garnering millions in sales and contracts
Professional Accomplishments
P&L, POS and Procurement
❖ Oversaw income statements and strategies to offset losses from previous year, reducing expenditures 75%
❖ Accomplished budget goals in A/P, A/R, and sales (Quickbooks POS) as departmental lead
❖ Purchase order processing and procurement, meeting every deadline
Enterprise Resource Planning (ERP)
❖ Executed ERP cloud software to manage demand planning and forecast market trends
❖ ERP proficiencies in TMS and WMS systems provides a strong foundation self-management
❖ Analytical capabilities provide an acuteness to develop competency models, vendor/supplier scorecards and
supply chain solutions, which are necessary to plan and implement short-term, mid-term and long-term goals
❖ Extended learning in transportation/distribution planning and regulations benefits vision of company
Project Management
❖ Attained federal contract on behalf of USA First Lady Laura Bush through a Request for Proposal (RFP) that
met sales goal for entire year
❖ Project management of corporate sustainability programs helping to reduce carbon footprint
❖ Enterprise Resource Planning and logistics for customer service operations and transportation integration
Customer Operations
❖ Addressed low customer satisfaction rates for multimillion dollar companies with end-to-end total quality
approach, issue resolution methods, productivity metrics, incentives, customer sentiment data (Survey
Monkey), case studies, data analytics and best practices to effectively surpass performance goals;
consistently, 96% customer value rating
❖ Worked with Executive Directors to draft ​first​ CRM strategies with action plans for customer optimization to
include managing multi-source feedback for customer experiences, expectations and issue resolution
supported by NetSuite CRM software
Sales and Account Management
❖ Sales techniques resulted in millions in B2B retail sales and B2C corporate acquisitions through Request for
Proposals (RFPs), presentations and negotiations to include Chick-fil-A, Publix Supermarkets, Microsoft Korea,
CSX and GA Power
❖ Hired and trained new sales team; retooling performance goals, incentives, best practices, KPIs and territory
mapping, all of which, boosted employee morale and efficiency
❖ Acquisition and executive account management to include GA International Convention Center, CDC,
Cushman & Wakefield, GA Institute of Technology Univ., Verizon, Home Depot and YMCA

2. Employment History
August 2015 - Present Program Director Air Force
ROTC
Mundy’s Mill High School
Jonesboro, GA
Sept. 2013 – May 2015 Customer Relations and Prog.
Mgr.
ATRS Warehouse
Lithia Springs, GA
June 2007-Sept. 2013 Sales and Marketing Director TRIOS Marketing Services (MTI)
Jonesboro, GA
Dec. 2004-April 2008
Jan. 2002-Nov. 2004
Oct. 1993- Dec. 2001
Customer Relations, Sales Mgr.
Marketing and Sales Director
(Units)
Community Relations and Sales
Mgr.
Arts Clayton Gallery Nonprofit
Jonesboro, GA
Chick-fil-A Corp.
Atlanta, GA
Publix Supermarkets
Atlanta, GA
Education
BA Journalism Broadcasting,
Communications
Clark Atlanta University
Certifications
8 Track Master CERT Supply Chain
Mgmnt.
Affiliations
-Supply Chain Mgmt.
Procurement Prof.
- Customer Service Executives &
Professionals Group
-Diversity Professionals Network
-Council of Supply Chain Prof.
(CSCMP)
Customer Service
Operations
Inventory Management
Transportation Operations
Demand Planning
Manufacturing & Serv.
Operations
Warehouse Operations
GA Inst. of Technology Univ.