1. Manjunath Krishna
Curriculum Vitae
Phone: 9972865000
E-mail:Manjunath.krishna23@gmail.com
Manjunath Krishna
Objective
To obtain a position in a organization and leverage experience of Sales Operations, Order Management, Business Analysis, and
supply Chain Experience and Customer Relationship Management. My aim is to do the best in whatever I do and bring honor and
pride to the Organization I am working with.
Career Summary
• More than Eight years of professional experience serving as a SME to supervise all activities of partnership sales
operations group and been a point of contact for pre-sales and post-sales operations based support to our stakeholders
(Sales ,BDM ,Clients, partners)
• Manages performance and behavior of 6 Contractors Associates through effective 1:1 meetings, coaching, and mentorship
and Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement
• Handling project management responsibilities for sales, revenues reporting, revenue trend analysis, client audits and
supporting order to cash (O2C - Quote to Cash), product support and other business requirements approved by global
partnership business organization
• Serving these responsibilities for enhancements and long-term solution to many of the ongoing challenges faced by the
Partnership groups in order to support a partner sales programme and Provides innovative operational solutions
WORK EXPERIENCE
Organization: Thomson Reuters
Designation: Senior Analyst – Global Alliance and Partnership Sales Operations Group (GAP )
Duration: April 28, 2008 – April 4, 2014
Job Profile:
• Partner Relationship Management – Designing/setting up of operational process which includes pre-sales and post sales
discussion with BDMs, partners and clients on various aspects such as processing sales leads which includes opportunity
creation in Salesforce, O2C in Siebel CRM , SAP (billing), end user access Permissioning and product support
• Develop relationships with Business Development Managers and Partners by being proactive, display a thorough
understanding of their business, and provides innovative operational solutions
• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve
performance barriers as needed.
• Analyze, Develop and Improve business processes within the business organizations by understanding partner and client
(internal/external) requirements to a sufficient level
• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve
performance barriers and also Oversee, manage a team of professional frontline agents who are responsible to process the
client orders
• Revenue reconciliation based on the usage v/s Contract v/s billing on monthly basis and Ensure effective data management
and reporting on key business metrics
• Maintenance and auditing of existing partnership deals on monthly basis to ensure that the partners are in compliance with
contractual obligation
• Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity
changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals. Forecast
reports to Sales Reps, AM’s and BDM to steer and help to distinguish subsequently quarter business
• Developing contract renewals reports to share with BDM for the possible retention of the business and increase revenue
and perk up the business
• Prepare weekly pipeline reports on new sale and closed partnership business to share with sales team
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2. Manjunath Krishna
• Prepare revenue & Sales reporting on third party business through Business Intelligence systems (Business Objects -
Fore/Siebel)
• Processing all channel partner leads by following Sales Order Management (O2C) Process from on-boarding of new
alliance partners using PRM, Trust (SFDC), CRM (Siebel) and SAP, etc.
• Maintain Partner lead details of our data redistributors and tracking report for management and sales purposes,
communicating entitlement/disentitlement to partners on weekending basis
• Royalty and usage report maintenance (tracking and receipt of reports, processing royalty reports to create opportunities
to generate variable invoicing for royalty payments)
• Update and maintain partner information in PRM, Such as like agreements and contractual information in PRM
• Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources,
policies and procedures
• Perform contracts and billing research on TR internal contract management systems after analyzing client’s cancel request
• Maintaining the teams daily statistics and sharing it with Operations head on a weekly basis
• Prepare, review and distribute recurring reports on sales operations and results
• Develop team members via leadership and customized development plansand Promote and positive and constructive work
environment
Achievement:
- Successful implementation of post sales audit process - Auditing alliance partners on monthly basis to ensure that the
partners are in compliance with contractual obligation
Key Wins:
• Cleaning up inactive accounts
• Identified partner accounts who were out of compliance
• Identified and fixed missing/inconsistent billing
• Identified missing revenue
• Coordinated with alliance partners in obtaining the missing revenue
• Identified unrecognized revenue sitting in suspense account (Account Receivable) and applied the same by
generating billing which resulted in accurate accountability
• Total revenue identified (missing billing/missing revenue/unaccounted) is approximately $3,027,803.34
- Introduction of simplified and automated version of vetting form. This helped sales in providing the relevant information to
us in setting up operational process for new accounts. This also helped SOMSs to perform O2C process hassle free as it is
a one stop reckoner for new deals
- PLI (Product Line Items) Clean Up: This project helped in cleaning up PLIs which were incorrectly tagged and resulted in
correct recognition of revenue under respective SBUs
- Introduced Global Help Desk Ticketing System: This system helped in monitoring and quantifying the activities handled by
the team. Earlier, there was no method to quantify the additional activities handled by the team
- Was recognized for the process enhancement ideas by the process owner
- Developed reckner on process issues which eventually reduced the TAT
- Developed process documents keeping abreast with the updates which fetched me Making A Difference award
Projects and Migrations:
- Royalty billing process: Successfully migrated royalty billing process from Finance to GAP Ops team. This resulted in on-
time billing and accurate revenue recognition in book of business
- RDC (Reuters Developer Community): Validating contract and granting software developer access to our clients
- Contract cancellation process: Led the team in migrating the complete cancellation process
- U Mich. Consumer Survey Announcement: Hosting conference calls pertaining to announcement of consumer sentiment
data
Organization: HP Global e-Business Operations Pvt. Ltd.
Designation: Sales Order Management 1
Duration : Aug. 2006 – Jan 2008
Job Profile:
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3. Manjunath Krishna
• Follow up with approvers, ODMs and finance team to convert the debit/credit notes into financial transactions
• Tracking of commercial transactions and Payment follow up and reconciliations
• Successful Transition of new process (SNT) with the help of WebEx, conference calls
• Serve as primary contact between functional area managers within the organization and suppliers to achieve effective
working relationships. Ensure close involvement and collaboration on product development and change in projects
• Supporting frontend team in supply chain management and managing client query mail box and Rebates & claims queue
management
• Publish reports and data extracts for use by team. These reports may be standard monthly performance reports.
Achievements:
• Transitioned S.N.T Rebate Process from Netherlands and transferred the knowledge to the Nordea team
Technical Skills:
Microsoft Excel, Microsoft Visio, 2007 Power point, Microsoft Word, Microsoft Dynamics
Personal Traits
• A willingness to try new approaches and procedures,
• Good analytical skills and gives attention to detail
• “Self-starter” personality with ability to operate independently or with a team in a fast pace environment
• Team player and the ability to maintain working relationship with all internal and external Clients and customers
• Multitasking and manage and prioritize multiple projects
EDUCATIONAL QUALIFICATION
• Bachelor of Commerce, St. Josephs Evening College, Bangalore University – April 2006
• PUC, S.M.G Jain College, Department of Pre-university Education – April 2003
• SSLC, V.N.P.H School , Karnataka Secondary Education Examination Board – April 1998
OTHER ACHIEVEMENTS
• Represent Thomson Reuters Football team
• Represented HP Football Team
• Represented State Football Team – U 16
PERSONAL PROFILE
Gender : Male
Marital Status : Married
Date of Birth : 11 December, 1983
Languages known : English, Kannada, Hindi, Telgu, Tamil, Urdu
Strengths : Ability to work independently and take initiative, Good Communication & Leadership
Skills, Open to change
Manjunath Krishna
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