1. Sangeeth Kumar K J
E-Mail: kj.sangeeth@gmail.com ~ Mobile: +91- 9663380681
PROFESSIONAL SYNOPSIS
 Results driven professional with 10 years of experience in Banking Process Operations and Client Relationship
Management.
 Skills in managing, motivating and teams for running successful business process operations with proven ability
of achieving process targets and meet operational goals within the prescribed cost, time and quality parameters.
 Exceptional communicator with strong negotiation, problem resolution and client needs assessment aptitude.
Equally effective at identifying opportunities, developing focus and providing tactical and strategic business
solutions.
CAREER SUMMARY
Company: ANZ Support Services India PVT Ltd. Bangalore (March 2011 to Present)
Designation: Senior Team Leader
Domain: New Zealand Banking – Credit Card, Payments, Customer Account Maintenance and Outward Switching.
Key Responsibilities: Risk Management, People management and Strategic planning
 Leading a team of Analysts, Senior Analysts and Production Leads to ensure consistent delivery of SLA
commitment to the stakeholders.
 Driving process improvement initiatives, creating presentations to provide business performance overview.
 Proposing recommendations to senior management aimed at improving operational efficiency and enhancing
client experience
 Responsible for capacity planning based on business volume projections.
 Conducting annual appraisals, providing regular feedback and career planning for all team members.
Noteworthy Milestones and Projects:
1 Promoted as Senior Team Leader in the first year at ANZ, having joined as Team Lead.
2 Designed and institutionalized daily and monthly management reports to provide adequate business insight.
3 Conceptualized and formulated the operating structural model of the department, to facilitate enhanced
stakeholder service.
4 Active Operations Management (AOM) Level 3 Certified.
5 Team Leader Development Program Certified
Company: ISGN – (October 2009 – February - 2011)
Designation: Foreclosure Sr Analyst
Domain: - US Mortgage Banking - Foreclosure Referral, FC reinstatements, Corp Advance breakdowns, FC Pay off.
Responsibilities:
• Reporting of all key metrics for Operations.
• Hand holding of the new hires in production environment and bring them into full-fledged production.
• Key responsibilities include maintaining, managing and ensuring compliance to the define quality
deliverables.
• Ensure team meets the targets on Accuracy, Turnaround time and Productivity.

2. • Identify and recommend process improvements and enhancements including automation.
• Excellent knowledge of Microsoft Excel and PowerPoint.
• Managing the inflows and allocating the work to the team and get things done on a timely manner.
• Created a production tracker for the team which enables both the team members and the management to
know the work status at any point of time.
• Coordinating with Clients and handling escalations sent by Clients
• Transitioned the process from on-site.
• Ensuring all process documents (SOW, Process Manuals etc) are current; updated and reviewed regularly.
• Created new tool to provide Reinstatements more accurately. Accepted by the Clients.
Company: iGaate – (February 2005 – October- 2009)
Designation: Process Associate
Domain: - US Mortgage Banking - ARM Loan Modification Audit, Private Mortgage Insurance, Legal Actions & New Loan
Audit
Responsibilities:
• Ensure 100% compliance on code of conduct polices on a daily basis.
• Coordinating with Clients and handling escalations sent by Clients. Single point of contact for escalations
regarding the process.
• Managing the volume inflow and assigning loans.
• Assisting with on the job training for new recruits and make familiar with the functions of the department
and job knowledge.
• Undertaking miscellaneous job related duties as assigned by departmental supervisor and co-coordinating
with the team in accomplishment of the same.
• Handling the Daily Production Reports.
• Ensuring all process documents (Sow’s, Process Manuals etc) are current updated and reviewed regularly.
• Quality auditing of the loans processed by fellow associates, sharing the Process updates with the team
members regarding the Process.
• Prepared the monthly dashboard for the team and also presented the same to the client in the absence of the
Team Lead.
• To ensure that a proper leave redresser system is put in place, this is required to ensure no revenue leakage.
• Conduct performance reviews, quarterly appraisals, conduct skip level meetings for the teams. Ensure
individual attention & approachability at all times
EDUCATIONAL BACKGROUND
1 Bachelor Degree in Business Management (Finance) , SACBM College, Bangalore in 2005 [65%]