1. DAN C. SMITH
2827 21st Ave West, Apt 1 Seattle, WA 98199 | pugetsmith@gmail.com | (425) 359-8003
SUMMARY
Experienced logistics manager with proven track record of identifying redundancies and maximizing
resources to streamline operations. Exceptional time-management and leadership skills coupled
with the ability to conceptualize and provide creative solutions. Proficient in a variety of logistics and
supply management software, both proprietary and commercial.
EXPERIENCE
XPO LOGISTICS (Formerly 3PD)
Washington State Operations Manager March 2012 - present
• Manage critical boutique accounts with 100% accuracy in meeting monthly budget goals 2015, 2014,
and 2013
• Communicate timely and effectively with customers and support personnel to ensure a high level of
service
• Advise the leadership team on operational-related issues, including staffing and recruiting needs
• Received highest customer service score of any account held by XPO
• Review dispatch sheet and driver assignments to ensure accuracy
3PD LOGISTICS
Central Ohio Operations Manager January 2011 – December 2011
• Elevated bottom 10 Sears delivery locations in Columbus to top 20 in four months
• Responsible for $3.5 million revenue
• Improved team efficiency and led team members to meet key performance indicator goals set up by
the client
• Directed, planned, and implemented operational activities and internal control procedures with the
overall strategy of the company
• Met or exceeded key business metrics including key performance indicators, turn-around time
standards, appropriate application of delivery criteria, productivity standards, customer service goals.
• Maintained controllable expenses budgets; managed and analyzed business through P & L
statements
• Developed and implemented policies and procedures to promote effective inter-departmental
interfaces
• Worked collaboratively with the Regional Director to develop effective teamwork between operations
and field support staff
3PD LOGISTICS
Assistant Operations Manager February 2010 - January 2011
• Performed field audits, developed action items, and supervised office staff
• Recruited and managed one new delivery team each month to decrease turnover and increase
competition among contractors
• Improved KPI’s on the largest Sears account
• Initiated and coordinated daily team-performance reporting and analysis
• Prepared and delivered quarterly presentations to regional management for the client
EDUCATION
Boise State University, 2005-2009
BA, Communications