1. Christopher Manning
99 Buckingham Drive, Hackensack, New Jersey 07601
Cell: 201-370-5096
c.manning5@icloud.com
Summary
Operations Manager possessing comprehensive knowledge of project and program management
techniques. Natural leader to motivate teams to exceed business goals and SLA’s while under pressure
of always completing tasks.
Accomplishments
• Contributed to an annual 98 % increase in productivity through improvements in operations,
quality, safety and administration.
• Conducted research which led to the development of a 9.5 inch large single window envelope
that all the institutions Logo’s and addresses fit into. This allowed the company to order one type of
envelope and cut down on possible quality issues and inventory.
Experience
Financial Services Incorporated, Glen Rock, NJ 07452 September 2001 to June 2015
Manager / Assistant Vice President
Statement Rendering, Mailroom, Print Room
• Staff Development
• Inventory Control
• Policy/Program development
• Re-schedule staff during 1st
week of month to meet SLA’s
• Salary structure / compensation
• Complex Problem Solving
• Hiring / Firing and yearly performance evaluations
• Manage team of 35 + professionals
Target Corporation October 2007 to present
Team Member
Hackensack, NJ 07601
• Stock shelves
• Customer Service
• Bicycle Assemble
Summit Service Corporation September 1981 to July 2001
Supervisor
Ridgefield Park NJ 07606
• Monitor workflow ensuring daily workload is consistently.
• Coordinate with internal and external customers on a wide range of issues
• Reconciliation of Postage Accounts
• Mail management
• Statistical Reporting
• Recommend and Implement changes to improve service, quality and efficiency
• Make schedule changes to make sure service level commitments were always
accomplished