Process Improvement Specialist with 15 years experience.

1. Bob Buckwalter, MBA, PMP
545 School Lane Telford, PA 18969 - (610) 316-4056 - Rib312@gmail.com
14+ years of process improvement experience. Proven ability to significantly increase productivity and
decrease costs while retaining quality. Extensive experience analyzing and defining Key Metrics/KPI’s
and translating them into realistic, achievable, meaningful goals and objectives.
Key Skills
•Process Improvement (LEAN/DMAIC)
•Strategic Planning
•Organizational Leadership
•Key Performance Indicator Identification
•Cost Reduction •Scorecard/Dashboard Development
•Process Mapping •Workflow Analysis/Implementation
•Metrics
•Capacity & Productivity Analysis
•Staffing/Modeling
•Business Process Management
EXPERIENCE
Berkadia Commercial Mortgage Inc. Horsham, PA
ASSISTANT VICE PRESIDENT – SIX SIGMA BLACK BELT
Continuous Process Improvement Group 2007 – 2015
● Designed, implemented and deployed companywide workflow/data collection system
● Identified and implemented strategic improvements using Six Sigma/LEAN methodology and techniques
resulting in over $4MM in cost savings coupled with significant (>20%) increases in productivity
● Developed strategic and tactical plans across the organization, translating operational/tactical level data into
organizational level goals resulting in more clearly defined metrics as well as increased reporting capability
● Influenced company culture by educating executive suite on continuous improvement initiatives and
operational efficiency
● Partnered with domestic and offshore resources identifying process improvement opportunities leading to
increased organizational efficiency, companywide cost reduction, increases in capacity and decreased error
rates
● Developed staffing models optimizing headcount, significantly reducing labor costs, while retaining
productivity and quality levels
● Provided ad-hoc analysis of KPI’s for senior executives
The Vanguard Group Malvern, PA
BUSINESS INTELLIGENCE ANALYST
Vanguard Fixed Income Group – Risk Management and Strategy 2005 – 2007
● Identified strategic improvement opportunities through workflow analysis and sensitivity testing resulting in a
25% increase in capacity
● Performed ongoing analysis on bond fund portfolios to improve monitoring efficiency and increase fund
performance
● Partnered with portfolio managers, quantitative researchers and executive leadership in an effort to identify
and implement strategic initiatives through data analysis

2. ● Designed and executed multiple technology initiatives, including database reconciliation, data manipulation
and scenario based programs
● Responsible for ad hoc as well as monthly reporting from multiple data sources to both internal and external
clients
BUSINESS INTELLIGENCE ANALYST
Vanguard Brokerage Services – Metrics Team 2003 – 2005
● Developed in house data analysis/trending tool for senior management
● Led Six Sigma project initiatives utilizing automation and process improvement, resulting in over $1MM in
cost reduction across entire brokerage department
● Received several merit awards for implementing strategic technical initiatives
● Collected and analyzed department metrics and presented recommendations to senior management resulting
in further capacity increases
● Coordinated and led process improvement workshops, generating improved departmental efficiency
TRADING DESK ASSOCIATE
Vanguard Brokerage Services – Trade Desk 2002 – 2003
● Executed equity trades while providing clients with market knowledge and education
● Analyzed investments leveraging such as Bloomberg, Morningstar and Wilshire
● Served clients in account origination, problem solving, stock transfers, and issue resolution
● Partnered with area supervisors and managers to create efficiencies in external and internal workflows
● Developed and tested new processing procedures, quote system, and website interface
FINANCIAL ASSOCIATE
Vanguard Average Cost Unit 2000 – 2002
● Developed an in house Visual Basic application resulting in an 70% decrease in total process time, a 95%
decrease in error rate and 95% decrease in manual effort
● Increased unit reporting accuracy and efficiency through maintenance of multiple databases
● Coordinated with senior associates in training temporary employees; served as senior supervisor for group of
temporary employees
CERTIFICATIONS
● LEAN Six Sigma Green Belt – December 2011
● Six Sigma Black Belt - July 2009
● Project Management Professional (PMP) - August 2008
EDUCATION
SAINT JOSEPH’S UNIVERSITY – Haub School of Business Philadelphia, PA
Master of Business Administration Program May 2013
MILLERSVILLE UNIVERSITY Lancaster, PA
Bachelor of Science, Business Administration - Major in Finance, Minor in Economics May
1999