Giselda Ybarra is an experienced administrative professional seeking new opportunities. She has over 15 years of experience in office administration, customer service, and human resources. Most recently, she worked as an Employment Specialist for Jackson Hewitt Tax Service where she conducted applicant screening, facilitated onboarding, and managed employee schedules. Prior to that, she held administrative roles at All About Kids and the City of Mercedes municipal court. Ybarra has strong skills in Microsoft Office, accounts payable/receivable, payroll, and is bilingual in English and Spanish. She holds an Associate's Degree in Criminal Justice from Everest University.

1. GISELDA H. YBARRA
910 North Iowa Avenue  Weslaco, Texas 78596  Cell: 956-472-6197  ybarra7980@gmail.com
Committed and motivated professional with exceptional customer service, decision making skills, strong
work ethic, professional demeanor and great initiative.
PROFESSIONAL EXPERIENCE
EMPLOYEMENT SPECIALIST- JACKSON HEWITT TAX SERVICE, Edinburg, TX 12/2012-04/2014
 Processed background investigations for all hires.
 Assists Regional HR Manager on regular backend responsibilities.
 Facilitated onboarding of new employees by scheduling training, and answering questions.
 Develops and maintains employee files into various interfaces.
 Conducted basic applicant screening interviews.
 Directly handled all new hire paperwork, ensuring accuracy and timely completion.
 Analytical skills toward effectively and diplomatically responding to issues for timely resolution.
 Supervised/approved employee schedules while managing overtime.
ADMINISTRATIVE ASSISTANT - ALL ABOUT KIDS, Columbia, SC. 10/2005 – 06/2011
 Conducting daily administrative duties such as routing calls, data entry, customer service, receiving and directing
visitors, and all general office procedures
 Open, sort, and deliver incoming correspondence
 Maintained office inventory.
 Managed calendar for my executive
 Arranged meetings and events as well as travel arrangements.
 Approved employee weekly schedules and managed overtime.
 Approved payroll, paid time off, vacation, and medical leave.
MUNICIPAL COURT CLERK- CITY OF MERCEDES, Mercedes, TX 06/1999 – 12/2002
 Prepared and processed all arraignment paperwork for Judge
 Coordinated weekly traffic court.
 Processed traffic violation payments
 Fax, file, data entry, customer service, scanning, and daily deposits
CORE COMPETENCIES
 Customer Service  Interpersonal Communications  Critical Thinking
 Office Administration  Investigations & Analysis  Time Management
 Computer Proficiency
 Microsoft Office
 Accounts Payable/Receivable
 Microsoft Excel (Spreadsheet)
 Fluent in Spanish/English
 Payroll Accounts
EDUCATION & TRAINING
Associates Degree Criminal Justice - Everest University, Tampa, FL. (96 Credit Hours) October/2012
Computer Office Specialist - South Texas Vo-Tech, Weslaco, TX. April/2000
High School Diploma – Weslaco High School, Weslaco, TX. May/1999