1. Sonya A. Armstrong
4478 Painters Street * New Orleans, LA 70122 * 504.296.2626 * sonyaannarmstrong@gmail.com
OBJECTIVE:
To obtain a mid-level position where my computer proficiency and customer service skills would be utilized to their fullest
potential and gain further experience while enhancing the company’s productivity and reputation.
Qualification Summary:
Skilled and dedicated professional with strong customer service aptitude. Proficient in multiple computer programs including
MS Office (Word, Excel, PowerPoint and Outlook), QuickBooks; Windows and Mac Operating Systems; type 89 wpm with
complete accuracy.
 Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and
priorities and resolve issues in initial stages.
 Adept at developing and maintaining document processes that reduce redundancy, improve accuracy and efficiency,
and achieve organizational objectives.
Professional Experience
MARY KAY, INDEPENDENT DISTRIBUTOR (JANUARY, 2016 – PRESENT)
SECRETARY/RECEPTIONIST (TEMPORARY POSITION) / BROADMOOR CONSTRUCTION / CARVER HIGH SCHOOL JOBSITE (MAY, 2015 –
DECEMBER, 2015) (PROJECT COMPLETED)
OFFICE MANAGER / DP GLOBAL SOLUTIONS, LLC, NEW ORLEANS, LA (MARCH, 2014 – MAY, 2015)
PROGRAM COORDINATOR / GNO COALITION OF UNITED CONTRACTORS, NEW ORLEANS, LA (APRIL, 2013 – FEBRUARY, 2014)
 Assisting ladies with their skincare needs
 Office initial point of contact
 Assisted Broadmoor’s site leadership team and subcontractors with daily paperwork
 Directed incoming callers to appropriate parties
 Prepped area and assured fresh refreshments for weekly meetings
 Received and assured appropriate routing of deliveries for Broadmoor and subcontractors
 Appropriately filed Broadmoor documents
 Managed office supply inventory
 Assured office tidiness and kept indoor dust to a minimum
 Maintained office services; prepared payroll; controlled correspondence; designed filing systems and maintained
needed supply requisitions
 Primary communication source for local management team and corporate office.
 Prepared annual budget, scheduled expenditures and analyzed variances.
 Responsible for incoming and outgoing mail
 Accountable for fillings of all State licenses, DBE and other minority status filings
 Completed other various duties required by management.
 Researched Diversified Business Enterprise (DBE) policies and participated in citywide change
 Produced weekly radio show relative to the DBE community
 Recruited members for GNOCUC
 Aided in the initiation of a construction trade school

2. Sonya A. Armstrong sonyaannarmstrong@gmail.com 504.296.6868 Page 2 of 2
EXECUTIVE ASSISTANT / UNCLASSIFIED EMPLOYEE, THE CITY OF NEW ORLEANS, (JANUARY 2003 – APRIL 2013)
DEPARTMENTS:
EXECUTIVE ASSISTANT, OFFICE OF CRIMINAL JUSTICE COORDINATION (JUNE, 2010 – APRIL, 2013)
EXECUTIVE ASSISTANT, DEPARTMENT OF HEALTH (JANUARY, 2003 – JANUARY, 2010)
EDUCATION`
FEMA/Emergency Management Institute (2008)
Completed
The Art Institute of Houston, Houston TX (1988 – 1991)
Associate of Applied Science/Visual Communication Degree
Louisiana State University, Baton Rouge LA (1985 – 1987)
Journalism Studies
Cabrini High School, New Orleans LA (1981 – 1985)
Academic Studies Degree
References Available Upon Request
 Provided clerical support
 Managed and maintained commissioner’s daily schedule
 Prepared required meeting documents
 Prepared travel arrangements
 Responded to public inquiries
 Prepared departmental reports for high elected officials
 Other duties as called upon by the Criminal Justice commissioner of the City of New Orleans
 Maintained privacy of confidential matters as it relates to personnel, and organizational management issues
 Scheduled and prepped departmental executive meetings
 Scheduled and prepared director and executive staff travel for conferences
 Assisted in managing and assisted division leaders
 Produced director’s correspondence
 Coordinated department’s staff and public major events
 Oversaw department’s employee city emergency preparedness program
 Maintained privacy of confidential matters as it relates to personnel, board, finances, and organizational
management issues