Supporting DevOps Success with ITSM Tools
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The document discusses how ITSM (IT service management) tools can support the success of DevOps. It notes that DevOps aims to provide competitive advantages through efficient development and operational excellence. ITSM tools focused on the service lifecycle can help improve practices, manage services, and facilitate collaboration between development and operations. The document argues that ITSM tools need to be DevOps-capable by enabling better decision support, integrating DevOps with the service value chain, and allowing feedback to development. Key ITSM tools that can support DevOps include CMDB/CMS, incident management, problem management, knowledge management, and change management. With ITSM support, DevOps can provide more effective development, faster time to market, better competitiveness
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DOES16 San Francisco - Carmen DeArdo, Cindy Payne, & Jim Grafmeyer - Episode ...
DOES16 San Francisco - Carmen DeArdo, Cindy Payne, & Jim Grafmeyer - Episode ...
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DevOps or Die. DevOps and ITSM/ITIL
DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals. It focuses on practices like continuous integration, continuous delivery, and continuous deployment to rapidly deliver changes to end users. DevOps helps organizations accelerate lead times, deploy code changes more frequently, and reduce failure rates. It is not a replacement for frameworks like ITIL and COBIT but rather focuses on how work gets done. High-performing companies using DevOps practices see benefits like deploying code 30 times more frequently and reducing failures by 60 times.
5 Simple Ways to Higher DevOps Integration
The document describes 5 simple ways that the IT department at the J. Paul Getty Trust achieved higher integration between development and operations teams. The 5 disciplines are: 1) Ensuring change management readiness in incident management, 2) Diligent knowledge engineering, 3) Annual boot camps, 4) Department-wide IT pilots for new systems, and 5) Career pathing between development and operations roles. This integration helped the Getty Trust's development and operations teams collaborate more effectively.
What's New in CA Service Management
CA has released several new versions and value packs for its CA Service Desk Manager and CA Service Catalog products since 2012 that provide new features and business value. The releases focus on improving the user experience, increasing automation and self-service capabilities, enhancing decision making through advanced reporting, and integrating additional technologies like mobility and collaboration. Upgrading allows organizations to benefit from increased user satisfaction, productivity gains, lower costs of ownership, and reduced business risks. CA also provides services to help customers plan and execute migrations to newer releases.
Integrating DevOps and ITSM for agility in action_v1
This document discusses integrating DevOps and ITSM practices for increased agility. It outlines how DevOps aims to improve development efficiency, reliability and business performance through practices like continuous integration, deployment automation and collaboration between development and operations teams. The document also examines key touchpoints between DevOps and ITSM processes like change management, release management and incident management. It proposes initiatives to integrate the two approaches such as establishing agile practices and cross-functional teams, automating processes, and retraining staff on new technologies.
What is DevOps? - ITSM Academy Webinar
Introduces DevOps; the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between development and operational teams, DevOps is enabling organizations to build, deploy and operate quality software faster.
6 Awesome Quotes from ITIL and DevOps Influencers
Six insightful quotes from influencers on how to combine the best of ITIL and DevOps
Why CMDB - 7 Fundamental Use Cases
This document discusses seven common use cases for implementing a Configuration Management Database (CMDB). The use cases are: impact analysis, root cause identification, change governance, auditing and compliance, resource optimization, services mapping, and services performance planning. Implementing a CMDB can help an IT organization better support the business by understanding how IT resources relate to business services and using this information to improve areas like change management, problem resolution, resource usage, and service delivery.
Putting it All Together: Agile & ITIL
Erika Flora, an ITIL expert and principal consultant, gave a presentation on putting Agile and ITIL principles together for IT service management. The presentation covered an overview of Agile and Scrum, how they relate to the ITIL service lifecycle, implementing the ITIL continual service improvement model using Agile concepts like sprints and retrospectives, and common challenges with implementing Agile approaches. The presentation concluded with a Q&A section.
Impact of DevOps on ITIL
This webinar discusses the impact of DevOps on ITIL implementations. It begins with introductions of the presenter and objectives. The topics to be covered are outlined and include explanations of ITIL, DevOps, how they complement each other, and the impacts of DevOps on ITIL implementations. ITIL is described as a set of practices for IT service management focusing on aligning IT services with business needs. DevOps is defined as stressing communication and collaboration between software developers and IT operations. The webinar argues that ITIL and DevOps can complement each other by embracing their shared goals and through practices like configuration management. It explores impacts such as introducing smaller, more frequent changes to ITIL processes and transitioning
ITIL , DevOps and IT4IT
DevOps aims to reduce barriers between development and operations through collaboration and automation. It focuses on faster delivery of new features while maintaining a stable production environment. Operations are now involved earlier in the development process. ITIL and DevOps can work together, with ITIL providing best practices for processes and DevOps enabling continuous delivery through automation. The IT4IT standard complements ITIL by providing a data model and reference architecture to design, source, and manage IT services aligned with business objectives.
Building a devops CMDB
This document discusses how a company implemented a CMDB (configuration management database) to automate their IT infrastructure using DevOps principles. The CMDB stores information on all their IT assets including servers, VMs, network devices, users and projects. It is fully automated with no manual maintenance needed. The CMDB integration has provided benefits like standardizing quality controls, finding underused resources to save costs, and delivering knowledge to users. It allows them to provision infrastructure through scripts like Ansible. An example is provided of how the CMDB was used to migrate 120 servers between data centers. The conclusions emphasize that a DevOps CMDB should integrate within the organization, information is only useful if you can do something with it, and political support
Blending ITIL, Agile, DevOps and LeanUX at Auto Trader UK
Presentation on how we work at Auto Trader UK from #PINK16 IT Service Management conference in Las Vegas.
Blending ITIL, Agile, DevOps and LeanUX at Auto Trader UK
DevOps vs. ITIL Epic Struggle or Slamdunk
This document discusses DevOps vs ITIL and how their goals differ. DevOps focuses on resilience, mean time to recovery, pulling work, risk taking and flow, while ITIL emphasizes strength, mean time between failures, pushing work, safety and queuing work. It notes the business perspective is that IT moves too slowly, is unresponsive and projects are behind schedule. Release management is discussed as an ITIL process to help avoid introducing problems during new releases. The document advocates managing various lifecycles together to better deliver value and addresses relationships between processes and products.
Experiences joining Agile and ITIL for DevOps
To many people ITIL seems like the antithesis of Agile, with process-heavy, manual checks and approval gates a blocker to rapid delivery. However, at its core ITIL recommends iterative and continual improvement of software services based on the ‘Plan, Do, Check, Act’ (PDCA) cycle of Deming, an approach also central to DevOps. In this talk we’ll explore how – if implemented appropriately – ITIL and Agile can complement each other for a DevOps approach to iterative evolution of successful software systems.
From our talk at Unicom DevOps Summit on 26th March 2015 in London.
ITIL and DevOps at War in the Enterprise - DevOpsDays Amsterdam 2014
The journey from ITIL/CMMi to DevOps in the corporate setting of ING Netherlands. Presentation by Mark Heistek and Jan-Joost Bouwman at DevOpsDays Amsterdam 2014.
Agile your ITIL
The document discusses bringing DevOps benefits to IT service management through an agile approach. It addresses common perceptions of ITIL and DevOps that can create barriers. The three ways of DevOps - flow, feedback, and continual learning - are presented along with relevant ITIL processes to investigate in each area. Adopting agile principles for ITSM design is recommended to allow faster feedback and better process integration. Change management is highlighted as an area that could leverage automation and examine desired change rates. Large-scale adoption is noted as challenging but promising great results by blending old and new capabilities.
Run IT Support the DevOps Way
Think that DevOps is just for product? Think again.
In this webinar, ITSM expert John Custy shows you how to apply DevOps principles to your IT org. This event is for anyone involved in the support and development of IT systems and services. The keys to higher-performing services are so simple, they might surprise you.
Watch the full webinar here: http://atlassian.com/help-desk/how-to-run-it-support-devops-way
Brought to you by JIRA Service Desk. Learn more: http://atlassian.com/service-desk
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Service Management Office Outcomes
The document discusses best practices for aligning IT service management (ITSM) with agile and DevOps approaches to improve outcomes. It recommends taking a Lean startup mindset and assessing key services to identify the most important ones for customers. A guiding coalition of process owners should be formed to break down silos. Strategic initiatives should define end states and key performance indicators for processes like incident management, availability management, and security management. The focus should be on iterating quickly, continuously improving through measurements, and celebrating wins to accelerate and institutionalize changes. An agile and scrum process development approach can help transform ITSM by identifying metrics and iterating services rapidly.
Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum je přesvědčeným zastáncem ITSM obecně a ITILu obzvlášť. Už v době, kdy působil na rozličných pozicích v komerční a státní správě, se aktivně podílel na přípravě ITILu 2011. Od roku 2013 pracuje pro AXELOS, kde má na starosti celý ITIL.
Patří tak k hlavním architektům připravované verze ITIL 4.
Adopting ITIL framework
The document discusses adopting the ITIL framework to improve IT service management. ITIL is a popular framework that focuses on aligning IT services with business needs. The core of ITIL is a service lifecycle with five phases: service strategy, service design, service transition, service operation, and continual service improvement. Adopting ITIL can provide benefits like improved resource utilization and infrastructure management, but also faces challenges like assessing business impact and achieving measurable outcomes. Proper adoption requires business support, training, process implementation, and change management.
Itil 2011 foundation
Search Results
Salesforce Certification Course, DEV 401, ADM 201 - ievision.org
website : https://ievision.org
DevOps Foundation
This document provides information about the DevOps Foundation certification course. It begins with an introduction to DevOps and why it is important for organizations. It then describes the DevOps Foundation course, which provides 16 hours of foundational knowledge on DevOps principles, practices, culture and automation. The course benefits include being comprehensive, holistic, interactive and helping organizations create a common understanding, identify opportunities and lay a foundation for further education.
ITIL Career Path
Beverly Weed-Schertzer explains how ITIL, the most widely used IT service management framework, supports business objectives, enables changes, adds value to service risk management, and optimizes customer experience while being economical. Additionally, this explores the various trends in the domain and serves as a one-stop guide for all aspiring professionals looking to build a career in this discipline.
Apresentacao Grupo Itil
This document discusses ITIL (Information Technology Infrastructure Library) version 3 and its service lifecycle framework. Some key points:
- ITIL v3 focuses on the service lifecycle, including service strategy, design, transition, operation, and continual service improvement.
- Each stage of the lifecycle addresses a part of managing IT services, from strategic planning to operational activities and improvements.
- Other frameworks like COBIT and ISO 20000 can complement ITIL by addressing additional concerns like governance, controls and security.
- Implementing ITIL involves aligning organizational functions and processes to the ITIL service lifecycle in order to improve service quality, cost efficiency and value alignment.
DevOps with Chef
DevOps by CHEF solution works best when developer and operations work well together.The solution automates the applications configuration, deployment and management throughout your network regardless of its size, even if you’re operating in the cloud, on-premises or on a hybrid.Chef helps you describe your infrastructure with code. Because your infrastructure is managed with code, it can be automated, tested and reproduced with ease.
Why DevOps by Chef?
Time to value Deploy faster. Deploy Often. Reduce cost/time to deliver
Developer ‘Self-service’. Allow Developers to Build and Test against ‘Production-like’ systems
Increase Quality. Reduce cost/time to test o Increase test coverage
Increase environment utilization. Virtualizes Dev and Test Environments
Creating Enterprise Agility through Lean Service Management & DevOps
The document summarizes key points from an ITSM DevOps conference presentation on enabling enterprise agility through lean service management. It discusses accelerating areas like knowledge management, asset management, change management, release management and requirements management. It also discusses "leaning out" IT by rethinking areas like language, increasing automation, using agile infrastructure, implementing smaller more frequent releases, and employing balanced distributed governance. The presentation provides examples of how traditional ITSM can be transformed to an agile model and emphasizes the need to "fly, don't crawl" in digital transformation.
ITIL Service Design 2011
The document provides an overview of ITIL Service Design. It discusses key topics including service design principles, processes, organizing for service design, technology considerations, and implementing service design. The goal of service design is to design IT services that satisfy business needs, can be efficiently developed and enhanced, and have an effective service management system to manage services through their lifecycle. Specialization and coordination across the service lifecycle are important to manage expertise and reduce gaps.
Covenant Technology Partners Capabilities Presentation
Covenant Technology Partners is a Microsoft partner established in 2004 with over 30 skilled professionals that has completed over 1 billion successful IT deployments. They specialize in SharePoint, Business Intelligence, .NET, Microsoft Cloud (Office 365, CRM and Azure), mobile app development, and CRM/xRM. They have expertise in SharePoint implementations, BI dashboards and reports, and Dynamics CRM deployments. Their approach involves rational unified process and agile methodologies.
ITIL 4 - Make sense of what BA, UI/UX Designer, Coder, QA, PM and DevOps do
As customers needs are evolving at an astronomical pace, businesses need to reinvent themselves in order to stay relevant. At the heart of this unavoidable reinvention lies Information Technology (IT).
However, if IT will be worth the ‘hype’, there needs to be a seamless handshake between the different IT roles such as; BA, UI/UX Designer, Coder, QA, PM and DevOps, involved in creating value.
In this webinar, you’ll learn:
〉 ITIL 4 Overview
〉 Differences between ITIL V3 and ITIL 4,
〉 ITIL 4 elements (Service value system, Service value chain, Guiding principles, ITIL Practices and Four Dimensions)
〉 The link between IT, Agile, Business Analysis
〉 How the different roles interrelate
〉 Using ITIL 4 Service Value Chain Activities to design a new app
THE BUSINESS VALUE OF DEVOPS
Most manifestations of DevOps contribute to faster, more reliable and cheaper development and delivery of IT-related services and products.
Significant additional benefits are to be gained by improvements outside the scope of current mainline DevOps thinking, in the identification and justification of investments and functionality. The key knowledge area that helps organizations achieve these additional benefits, is Business Value Optimization.
Join our 30-minute webinar with the author of the whitepaper our own DASA Ambassador Mark Smalley.
In this webinar, Mark will talk about the final chapters of his white paper;
- Fast flow from business to business
- From IT services to business goals
- DevOps’ contribution to improved IT services and business goals
ITIL Service Transition 2011
Information Technology Infrastructure Library Service Transition based on ITIL 2011 Service Transition publication
Blueprinting DevOps for Digital Transformation_v4
This document discusses how DevOps can enable digital transformation. It defines "being digital" as creating business through digital products/services and innovating for end-user experience. DevOps is presented as a paradigm shift that can help deliver digitalization through a collaborative mindset, continuous feedback, ecosystem collaboration, and automation. The document outlines key challenges to DevOps adoption, such as business/IT alignment and skills gaps, and proposes initiatives in areas like collaboration, standardization, customer experience, and self-service IT to drive digital transformation benefits.
ITIL product presentation 2016
The document presents information about ITIL (Information Technology Infrastructure Library), which is a framework for managing IT service delivery. It discusses that ITIL was first developed in the UK for government data centers and has since been adopted worldwide. It also provides details about the benefits of ITIL for organizations and individuals, describing how it can reduce costs, improve customer satisfaction and increase productivity. The document advertises that the company offers ITIL certification training courses.
ITIL4 – 26.11.2020
Last year in May, where we could do what we liked and Covid19 was not even a word, the itSMF organized an event to review ITIL4 and how it positioned itself in the agile service management world. For those who joined, I said that all the information shared was based on the ITIL4 foundation input. Since then, a lot has happened. Also in the world of ITIL4. Axelos released 4 more specialist and strategist titles and 35 practice titles.
It gave the possibility to revisit the initial understanding, challenge it and extending it to the level I am at today. I also said that when time is right, I would share my insights.
So if you want that in depth review of how Axelos has reinvented ITIL and how for me, this evolution of ITIL is as disruptive as the market we are in today, mark in your agenda : 26th of November from 17:30 until 19:00
What can you expect from this indepth session on ITIL4? We will start off with a short recap of the foundation, so even people not really familiar with the basic ins and outs can follow the session.
After that introduction, the 4 core volumes added as part of the managing professional will be reviewed and connected to the ITIL4 operating model. We will investigate how each of the volumes adds tools and guidance, allowing a service driven organisation to become the best version of itself.
Personally it has been a discovery journey which took and still takes time to grasp the potential. I hope that by the end of the session, some of the insights might be of use in your own service management evolution journey.
Eddy Peters
DevOps Vancouver Meetup - WSBC Progress
The document summarizes WorkSafeBC's DevOps journey from 2016 to the present. It began with an organizational commitment in 2016 to reduce technology risks and move to the cloud. The first DevOps pods were spun up in 2017 and have expanded significantly since. WorkSafeBC has implemented Scaled Agile Framework and trained hundreds of employees. Their DevOps strategy focuses on continuously improving people, practices, analytics, and technology across development, deployment, release and operations. Plans for 2021 include digital transformation, product management training, resilience, and extending agile practices across IT.
ITIL Continual Service Improvement 2011
Information Technology Infrastructure Library Continual Service Improvement based on ITIL 2011 Continual Service Improvement Publication
I3 Corporate Presentation - SB Version
This document provides an overview of Innovative Integration, including that they are a privately held IT solutions company with over 284 collective years of experience in IT. They focus on core competencies like virtualization, application delivery, messaging/collaboration, and managed services. Their services are designed to help align IT with business goals and they strive to become a trusted advisor to their clients. The document discusses their organizational structure, core partners, competencies, and branded managed services offerings.
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Creating Enterprise Agility through Lean Service Management & DevOps
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Beyond the Daily Scrum: Agile Scaled
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IT Manager's Crash Course
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Integrating SDLC, DevOps, and ITSM
The document outlines an agenda for an ITSM DevOps conference presentation that will discuss integrating software development lifecycles, DevOps, and IT service management. The presentation will compare SDLC, Agile, and DevOps frameworks, examine when each is appropriate, and contrast traditional and DevOps IT organizational structures. Attendees will have an opportunity to ask questions.
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This document discusses different project management frameworks and when different approaches are best used. It provides an overview of the waterfall and agile approaches, comparing their key aspects such as scope, planning, roles, and documentation. The document then discusses hybrid approaches and considers when waterfall, agile, or a hybrid may be most suitable for different project scenarios. It concludes by providing tips for making a hybrid approach work successfully, such as promoting communication, making metrics visible, and allowing flexibility within fixed milestones.
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Editor's Notes
- Organizations at different levels of maturity CSI approach – Examples of organizations