IT Manager's Crash Course
•Download as PPTX, PDF•
1 like•337 views
This document contains the presentation slides from a talk given by Phil Gerbyshak at the #b20Con ITSM DEVOPS CONFERENCE. The presentation covers various topics for IT managers including developing job descriptions and interview questions, implementing a performance review process, establishing a progressive discipline policy, measuring key metrics like customer satisfaction and employee productivity, and marketing the success of the IT service desk internally.
More Related Content
Viewers also liked
Viewers also liked (12)
Similar to IT Manager's Crash Course
Similar to IT Manager's Crash Course (20)
More from Beyond20
More from Beyond20 (13)
Recently uploaded
Recently uploaded (20)
IT Manager's Crash Course
- 1. #b20Con ITSM DEVOPS CONFERENCE IT Manager’s Crash Course Phil Gerbyshak Networking Superhero, Make it Great Institute
- 2. #b20Con
- 3. #b20Con
- 4. #b20Con What are you hiring for? 4
- 5. #b20Con MAKE A LIST • Skills you need • 1 • 2 • 3 • Behaviors you expect • 1 • 2 • 3
- 6. #b20Con DEVELOP QUESTIONS (and ANSWERS) Uncover these skills and behaviors
- 11. #b20Con PULL ON ANY SIDE, IT’S NO LONGER A TRIANGLE
- 12. #b20Con Schedule regular (and irregular) feedback.
- 14. #b20Con FIVE PENNIES OF FEEDBACK
- 15. #b20Con
- 16. #b20Con
- 17. #b20Con Spell it OUT! PROGRESSIVE DISCIPLINE WORKS BEST
- 18. #b20Con ONE, TWO, THREE STRIKES YOU’RE OUT!
- 21. #b20Con MARKETING YOUR SERVICE DESK
- 24. #b20Con Market to Your Team First
- 25. #b20Con Invest in Training and Development
- 26. #b20Con Market to IT Second
- 28. #b20Con Market to Everyone Else Last
- 29. #b20Con Ice Cream Can Help You Win Friends and Influence People
- 30. #b20Con Your Calls to Action
- 31. #b20Con Write out your job description and the questions and answers to the questions
- 32. #b20Con Schedule Your Weeklies and your five pennies of feedback.
- 33. #b20Con Spell out your discipline policy and share it with your team
- 34. #b20Con Measure your success metrics triangle
- 35. #b20Con Market your success To your team, to your department, to your entire company
- 36. #b20Con Connect with Phil • phil@philgerbyshak.com • 414-640-7445 • PhilGerb on YOUR favorite social network
- 37. #b20Con ITSM DEVOPS CONFERENCE Thanks for coming! Let us know what you thought!