This document discusses integrating DevOps and ITSM practices for increased agility. It outlines how DevOps aims to improve development efficiency, reliability and business performance through practices like continuous integration, deployment automation and collaboration between development and operations teams. The document also examines key touchpoints between DevOps and ITSM processes like change management, release management and incident management. It proposes initiatives to integrate the two approaches such as establishing agile practices and cross-functional teams, automating processes, and retraining staff on new technologies.
5 Ways ITSM can Support DevOps, an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Jayne Groll, President, ITSM Academy
There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not negate the need for service management, it validates it – with some adaptation to be faster and more agile. This presentation will demonstrate five ways that ITSM processes can be adapted to and support emerging DevOps practices.
Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf
DOES15 - Ernest Mueller - DevOps Transformations At National Instruments and...Gene Kim
Ernest Mueller, Lean Systems Manager, AlienVault
DevOps Transformations At National Instruments and Bazaarvoice (And Infosec!)
In this presentation, I’ll share the thrills and chills of the real-world successes and setbacks in culture and collaboration, speeding up software releases, embedding DevOps engineers into product teams, implementing agile processes with operations teams, integrating testing and information security into daily work, automation and its pitfalls, metrics and their weaponization, and more. I’ll also discuss how we integrated security objectives into all these initiatives.
DOES16 London - Rafael Garcia et al - Breaking Traditional IT ParadigmsGene Kim
Breaking Traditional IT Paradigms to Enable True DevOps Capabilities
Ashish Kuthiala, Sr. Director, Strategy and Marketing (HPE DevOps), Hewlett Packard Enterprise
Rafael Garcia, Director, R&D IT, HPE
Olivier Jacques, Distinguished Technologist, R&D IT, Hewlett Packard Enterprise
We’ve all heard DevOps can greatly accelerate velocity and efficiency. The challenge is how to transform a large scale enterprise with established processes and systems.
Through the looking glass of a number of DevOps myths (are they really?), we will share how HP goes DevOps, brokering relationships among our business unit and infrastructure IT teams to make the move from organizational silos to integrated teams and continuous delivery pipelines; from physical systems and storage to cloud infrastructure and Docker containers; from templates and forms to infrastructure-as-code; and from change requests to change records.
To many people ITIL seems like the antithesis of Agile, with process-heavy, manual checks and approval gates a blocker to rapid delivery. However, at its core ITIL recommends iterative and continual improvement of software services based on the ‘Plan, Do, Check, Act’ (PDCA) cycle of Deming, an approach also central to DevOps. In this talk we’ll explore how – if implemented appropriately – ITIL and Agile can complement each other for a DevOps approach to iterative evolution of successful software systems.
From our talk at Unicom DevOps Summit on 26th March 2015 in London.
DevOps is an emerging name for the collection of techniques we are adopting to meet this challenge and close the gap. While the DevOps movement is relatively young, many of its approaches are rooted in existing best practices.
This presentation makes an argument for DevOps, and proposes a DevOps Infrastructure team to help implement tooling that brings Developers and Operations folks together.
These slides are from a recorded webcast available here: http://www.urbancode.com/html/resources/webinars/DevOps_ITs_Automation_Revolution.html
Succeeding with DevOps Transformation - Rafal GancarzOpenCredo
Many organisations are interested in adopting DevOps culture and practices but quite often they face some serious challenges after starting a DevOps transformation programme. These problems can be mitigated if organisations are well prepared for what’s likely to happen when their existing processes and culture are being altered during the DevOps transformation effort.
This talk aims to explore the common problem areas that can impact the success of the DevOps transformation, and will provide practical advice for dealing with these based on experiences from our past engagements. It will offer some insight into how organisations can prepare and manage the transformation programme, track and report the progress, and finally, ensure that the desired business outcomes are achieved.
5 Ways ITSM can Support DevOps, an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Jayne Groll, President, ITSM Academy
There is much debate about the relevancy of ITIL and ITSM in a new DevOps world. The truth is that DevOps does not negate the need for service management, it validates it – with some adaptation to be faster and more agile. This presentation will demonstrate five ways that ITSM processes can be adapted to and support emerging DevOps practices.
Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf
DOES15 - Ernest Mueller - DevOps Transformations At National Instruments and...Gene Kim
Ernest Mueller, Lean Systems Manager, AlienVault
DevOps Transformations At National Instruments and Bazaarvoice (And Infosec!)
In this presentation, I’ll share the thrills and chills of the real-world successes and setbacks in culture and collaboration, speeding up software releases, embedding DevOps engineers into product teams, implementing agile processes with operations teams, integrating testing and information security into daily work, automation and its pitfalls, metrics and their weaponization, and more. I’ll also discuss how we integrated security objectives into all these initiatives.
DOES16 London - Rafael Garcia et al - Breaking Traditional IT ParadigmsGene Kim
Breaking Traditional IT Paradigms to Enable True DevOps Capabilities
Ashish Kuthiala, Sr. Director, Strategy and Marketing (HPE DevOps), Hewlett Packard Enterprise
Rafael Garcia, Director, R&D IT, HPE
Olivier Jacques, Distinguished Technologist, R&D IT, Hewlett Packard Enterprise
We’ve all heard DevOps can greatly accelerate velocity and efficiency. The challenge is how to transform a large scale enterprise with established processes and systems.
Through the looking glass of a number of DevOps myths (are they really?), we will share how HP goes DevOps, brokering relationships among our business unit and infrastructure IT teams to make the move from organizational silos to integrated teams and continuous delivery pipelines; from physical systems and storage to cloud infrastructure and Docker containers; from templates and forms to infrastructure-as-code; and from change requests to change records.
To many people ITIL seems like the antithesis of Agile, with process-heavy, manual checks and approval gates a blocker to rapid delivery. However, at its core ITIL recommends iterative and continual improvement of software services based on the ‘Plan, Do, Check, Act’ (PDCA) cycle of Deming, an approach also central to DevOps. In this talk we’ll explore how – if implemented appropriately – ITIL and Agile can complement each other for a DevOps approach to iterative evolution of successful software systems.
From our talk at Unicom DevOps Summit on 26th March 2015 in London.
DevOps is an emerging name for the collection of techniques we are adopting to meet this challenge and close the gap. While the DevOps movement is relatively young, many of its approaches are rooted in existing best practices.
This presentation makes an argument for DevOps, and proposes a DevOps Infrastructure team to help implement tooling that brings Developers and Operations folks together.
These slides are from a recorded webcast available here: http://www.urbancode.com/html/resources/webinars/DevOps_ITs_Automation_Revolution.html
Succeeding with DevOps Transformation - Rafal GancarzOpenCredo
Many organisations are interested in adopting DevOps culture and practices but quite often they face some serious challenges after starting a DevOps transformation programme. These problems can be mitigated if organisations are well prepared for what’s likely to happen when their existing processes and culture are being altered during the DevOps transformation effort.
This talk aims to explore the common problem areas that can impact the success of the DevOps transformation, and will provide practical advice for dealing with these based on experiences from our past engagements. It will offer some insight into how organisations can prepare and manage the transformation programme, track and report the progress, and finally, ensure that the desired business outcomes are achieved.
Cloud and Network Transformation using DevOps methodology : Cisco Live 2015Vimal Suba
Content presented as part of Cisco Live 2015 in San Diego
Why DevOps and what it means to be a DevOps-Enabled Organization?
Recommendations on Toolchain, Metrics framework, best practices and tips to help you embark on your IT Organization on DevOps journey
Four Strategies to Create a DevOps Culture & System that Favors Innovation & ...Amazon Web Services
Invest in Dev Ops Culture and A Software factory is gaining traction as companies are
evolving and deploying software that are agile and fully automated that constantly churns out applications.
Speaker:
Vivek Santhana, Advisor, APJ, DevOps, CA Technologies
What is DevOps? A lot of people think it means a lot of different things. We tend to think it has two complimentary aspects: culture and technology changes. Culture is what creates DevOps, technology enables it. Thanks, Kelly Goetsch, for the slide work.
Achieving DevOps using Open Source Tools in the EnterpriseCollabNet
Join Tech Mahindra and CollabNet to learn how you can deliver business value more quickly with higher quality using Tech Mahindra ADOPT (Agile DevOps Process Transformation), an offering for enterprise software development teams built and delivered on the CollabNet TeamForge framework for open source tools.
Death to the DevOps team - Agile Cambridge 2014Matthew Skelton
Death to the DevOps Team! - how to avoid another silo
Matthew Skelton, Skelton Thatcher Consulting Ltd.
An increasing number of organisations - including many that follow Agile practices - have begun to adopt DevOps as a set of guidelines to help improve the speed and quality of software delivery. However, many of these organisations have created a new 'DevOps team' in order to tackle unfamiliar challenges such as infrastructure automation and automated deployments.
Although a dedicated team for infrastructure-as-code can be a useful intermediate step towards greater Dev and Ops collaboration, a long-running 'DevOps team' risks becoming another silo, separating Dev and Ops on a potentially permanent basis.
I will share my experiences of working with a variety of large organisations in different sectors (travel, gaming, leisure, finance, technology, and Government), helping them to adopt a DevOps approach whilst avoiding another team silo.
We will see examples of activities, approaches, and ideas that have helped organisations to avoid a DevOps team silo, including:
- DevOps Topologies: "Venn diagrams for great benefit DevOps strategy"
- techniques for choosing tools (without fixating on features)
- new flow exercises based on the Ball Point game
- recruitment brainstorming
- Empathy Snap, a new retrospective exercise well suited to DevOps
This session will provide 'food for thought' when adopting and evolving DevOps within your own organisation.
An End to End Stack for a Container Age - Continuous Delivery London 2016Chris Jackson
With the growing popularity of micro services and containers there are a plethora of stories of success and failure, patterns and anti-patterns. This talk aims to give insight to one such implementation of containerised services at a 170 year-old FTSE100 organisation. We will touch on what it took to get a project like this off the ground, how we made technology choices that aligned to our strategy and what we discovered when working collaboratively with our development community around application readiness.
This represents the story to date of an in-flight engineering project to modernise the digital estate of a global enterprise organisation and how the scale of the operation is leading us to challenge some of the established beliefs around DevOps. Attendees will walk away with some advice on how to start similar initiatives in their organisation, how their technology strategy will impact their own tool/provider choices and what to look out for in the application space that can inhibit or support adoption.
DOES16 San Francisco - Scott Prugh & Erica Morrison - When Ops Swallows DevGene Kim
When Ops Swallows Dev
Scott Prugh, Chief Architect & VP Software Development & Operations, CSG International
Erica Morrison, Director, Software Development, CSG International
CSG has been on an Agile and Lean journey to continually shorten feedback loops in its SDLC and Operations Processes. This began with moving from waterfall to agile and deploying cross functional dev teams. Today, we have taken this transformation further by deploying cross functional product delivery teams that Design, Build, Test and Run their products. Join us to discover the things that went as expected and the surprises we discovered in this journey.
DevOps Enterprise Summit San Francisco 2016
Next Generation IT Delivery - What it means to deliver atthe speed of the Dig...Mirco Hering
We live in the Digital Age and IT delivery needs to get faster and faster...I presented this point of view at the Accenture Test Symposium in Australia in 2015.
DOES14 - Jonny Wooldridge - The Cambridge Satchel Company - 10 Enterprise Tip...Gene Kim
Jonny Wooldridge, CTO, The Cambridge Satchel Company at the DevOps Enterprise Summit 2014
View video: https://www.youtube.com/watch?v=CzUTztwcc58
View Jonny Wooldridge's blog: http://www.enterprisedevops.com
Following 3.5 years building a DevOps capability and culture at M&S I will be condensing the experience down to 10 Enterprise DevOps tips that are relevant to companies of all sizes and complexities. Bringing start-up lean thinking to an enterprise was never going to be easy but the lessons learned are relevant to us all.
DevDay Copenhagen - Micro Focus overview and introductionMicro Focus
Tom Tralvik's introduction to #DevDay Copenhagen slides and Micro Focus overview.
Micro Focus is a global software company with 40 years of experience in delivering and supporting enterprise software solutions that help customers innovate faster with lower risk.
By applying proven expertise in software and security, we enable customers to utilize new technology solutions while maximizing the value of their investments in critical IT infrastructure and business applications. As a result, they can build, operate, and secure the IT systems that bring together existing business logic and applications with emerging technologies—in essence, bridging the old and the new—to meet their increasingly complex business demands.
Whether you are a Developer, QA or a IT
Operations personnel, with organizations adapting devops practices you need to skill up
with the latest and the greatest of the devops tools, relevant to you. And its not the same
basket of tools that dev and ops both opt for. This talk is about the essential devops skills
required to transform yourself to be a next gen devops professional. And this is based on
real data, a devops skills report 2016 (to be published soon) by Initcron Systems.
DevOps is a blend of information technology and software development operations that assists businesses in creating and delivering apps quickly. DevOps brings operations and development teams together; therefore, there will be very few errors and redundancies in the software development process.
DevOps & Cloud - The Essentials for Digital TransformationCloudJourneee
Learn how DevOps and Cloud can help in Digital Transformation. The deck covers:
Digital Transformation - The Current Organizational Scenario
Understanding the DevOps – Cloud Relationship
Building & Managing Cloud Applications with DevOps
Use Cases
Benefits of Moving to Cloud with DevOps
Sean Maritz and Dawid Lok's presentation describes Eskom's Enterprise Architecture (EA) journey and their focus on standardisation, optimisation and simplification. It includes a look at on Eskom’s well-defined EA capabilities that are built around TOGAF.
Read more about The Open Group SA at http://www.opengroup.co.za/
Cloud and Network Transformation using DevOps methodology : Cisco Live 2015Vimal Suba
Content presented as part of Cisco Live 2015 in San Diego
Why DevOps and what it means to be a DevOps-Enabled Organization?
Recommendations on Toolchain, Metrics framework, best practices and tips to help you embark on your IT Organization on DevOps journey
Four Strategies to Create a DevOps Culture & System that Favors Innovation & ...Amazon Web Services
Invest in Dev Ops Culture and A Software factory is gaining traction as companies are
evolving and deploying software that are agile and fully automated that constantly churns out applications.
Speaker:
Vivek Santhana, Advisor, APJ, DevOps, CA Technologies
What is DevOps? A lot of people think it means a lot of different things. We tend to think it has two complimentary aspects: culture and technology changes. Culture is what creates DevOps, technology enables it. Thanks, Kelly Goetsch, for the slide work.
Achieving DevOps using Open Source Tools in the EnterpriseCollabNet
Join Tech Mahindra and CollabNet to learn how you can deliver business value more quickly with higher quality using Tech Mahindra ADOPT (Agile DevOps Process Transformation), an offering for enterprise software development teams built and delivered on the CollabNet TeamForge framework for open source tools.
Death to the DevOps team - Agile Cambridge 2014Matthew Skelton
Death to the DevOps Team! - how to avoid another silo
Matthew Skelton, Skelton Thatcher Consulting Ltd.
An increasing number of organisations - including many that follow Agile practices - have begun to adopt DevOps as a set of guidelines to help improve the speed and quality of software delivery. However, many of these organisations have created a new 'DevOps team' in order to tackle unfamiliar challenges such as infrastructure automation and automated deployments.
Although a dedicated team for infrastructure-as-code can be a useful intermediate step towards greater Dev and Ops collaboration, a long-running 'DevOps team' risks becoming another silo, separating Dev and Ops on a potentially permanent basis.
I will share my experiences of working with a variety of large organisations in different sectors (travel, gaming, leisure, finance, technology, and Government), helping them to adopt a DevOps approach whilst avoiding another team silo.
We will see examples of activities, approaches, and ideas that have helped organisations to avoid a DevOps team silo, including:
- DevOps Topologies: "Venn diagrams for great benefit DevOps strategy"
- techniques for choosing tools (without fixating on features)
- new flow exercises based on the Ball Point game
- recruitment brainstorming
- Empathy Snap, a new retrospective exercise well suited to DevOps
This session will provide 'food for thought' when adopting and evolving DevOps within your own organisation.
An End to End Stack for a Container Age - Continuous Delivery London 2016Chris Jackson
With the growing popularity of micro services and containers there are a plethora of stories of success and failure, patterns and anti-patterns. This talk aims to give insight to one such implementation of containerised services at a 170 year-old FTSE100 organisation. We will touch on what it took to get a project like this off the ground, how we made technology choices that aligned to our strategy and what we discovered when working collaboratively with our development community around application readiness.
This represents the story to date of an in-flight engineering project to modernise the digital estate of a global enterprise organisation and how the scale of the operation is leading us to challenge some of the established beliefs around DevOps. Attendees will walk away with some advice on how to start similar initiatives in their organisation, how their technology strategy will impact their own tool/provider choices and what to look out for in the application space that can inhibit or support adoption.
DOES16 San Francisco - Scott Prugh & Erica Morrison - When Ops Swallows DevGene Kim
When Ops Swallows Dev
Scott Prugh, Chief Architect & VP Software Development & Operations, CSG International
Erica Morrison, Director, Software Development, CSG International
CSG has been on an Agile and Lean journey to continually shorten feedback loops in its SDLC and Operations Processes. This began with moving from waterfall to agile and deploying cross functional dev teams. Today, we have taken this transformation further by deploying cross functional product delivery teams that Design, Build, Test and Run their products. Join us to discover the things that went as expected and the surprises we discovered in this journey.
DevOps Enterprise Summit San Francisco 2016
Next Generation IT Delivery - What it means to deliver atthe speed of the Dig...Mirco Hering
We live in the Digital Age and IT delivery needs to get faster and faster...I presented this point of view at the Accenture Test Symposium in Australia in 2015.
DOES14 - Jonny Wooldridge - The Cambridge Satchel Company - 10 Enterprise Tip...Gene Kim
Jonny Wooldridge, CTO, The Cambridge Satchel Company at the DevOps Enterprise Summit 2014
View video: https://www.youtube.com/watch?v=CzUTztwcc58
View Jonny Wooldridge's blog: http://www.enterprisedevops.com
Following 3.5 years building a DevOps capability and culture at M&S I will be condensing the experience down to 10 Enterprise DevOps tips that are relevant to companies of all sizes and complexities. Bringing start-up lean thinking to an enterprise was never going to be easy but the lessons learned are relevant to us all.
DevDay Copenhagen - Micro Focus overview and introductionMicro Focus
Tom Tralvik's introduction to #DevDay Copenhagen slides and Micro Focus overview.
Micro Focus is a global software company with 40 years of experience in delivering and supporting enterprise software solutions that help customers innovate faster with lower risk.
By applying proven expertise in software and security, we enable customers to utilize new technology solutions while maximizing the value of their investments in critical IT infrastructure and business applications. As a result, they can build, operate, and secure the IT systems that bring together existing business logic and applications with emerging technologies—in essence, bridging the old and the new—to meet their increasingly complex business demands.
Whether you are a Developer, QA or a IT
Operations personnel, with organizations adapting devops practices you need to skill up
with the latest and the greatest of the devops tools, relevant to you. And its not the same
basket of tools that dev and ops both opt for. This talk is about the essential devops skills
required to transform yourself to be a next gen devops professional. And this is based on
real data, a devops skills report 2016 (to be published soon) by Initcron Systems.
DevOps is a blend of information technology and software development operations that assists businesses in creating and delivering apps quickly. DevOps brings operations and development teams together; therefore, there will be very few errors and redundancies in the software development process.
DevOps & Cloud - The Essentials for Digital TransformationCloudJourneee
Learn how DevOps and Cloud can help in Digital Transformation. The deck covers:
Digital Transformation - The Current Organizational Scenario
Understanding the DevOps – Cloud Relationship
Building & Managing Cloud Applications with DevOps
Use Cases
Benefits of Moving to Cloud with DevOps
Sean Maritz and Dawid Lok's presentation describes Eskom's Enterprise Architecture (EA) journey and their focus on standardisation, optimisation and simplification. It includes a look at on Eskom’s well-defined EA capabilities that are built around TOGAF.
Read more about The Open Group SA at http://www.opengroup.co.za/
Learn about the major capabilities added to CA Service Desk Manager and CA Service Catalog in the last several releases (since 12.0) from CA Product Management.
For more information, please visit http://cainc.to/Nv2VOe
40 Year Old Company Transformed by Utilizing Cloud & DevOps Strategies
Shakeel Sorathia, VP, Systems Engineering, Ticketmaster at DevOps Enterprise Summit 2014
Devops and the cloud is sexy, but as a 40 year old entertainment company with over $13 billion in transactions, how do you get there? An enterprise is often saddled with legacy technologies, but also things like contracts, compliance, and stockholders.
This is the story of one enterprise that has and continues to transform itself with the utilization of the cloud and devops. It’s not always easy, but it can be done!
Introduces DevOps; the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between development and operational teams, DevOps is enabling organizations to build, deploy and operate quality software faster.
Data-Driven DevOps: Improve Velocity and Quality of Software Delivery with Me...Splunk
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical.
This session will show how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful feedback on DevOps processes to all stakeholders. Learn from real-life examples how to use the data generated throughout application delivery to continuously identify, measure, and improve deployment speed, code quality, process efficiency, outsourcing value, security coverage, audit success, customer satisfaction, and business alignment.
Enterprise DevOps in the Age of Docker & MicroservicesXebiaLabs
Tim Buntel & Sunil Mavadia discuss the following in this one-hour webinar:
What containers and microservices mean for existing software delivery processes.
Important considerations for successful adoption of containers and microservice architectures as part of the enterprise release pipeline.
How to ensure that security, compliance and governance standards are maintained when you finally do introduce them.
Data-Drive DevOps: Mining Machine Data for "Metrics that Matter"Splunk
Splunk's Andi Mann addresses what he refers to as the real core of DevOps: increasing collaboration, communication, integration and delivery of better, faster software; the human side of DevOps, combined with the business impacts.
Microservices, DevOps, Continuous Delivery – More Than Three BuzzwordsEberhard Wolff
Microservices, DevOps and Continuous Delivery are three hypes at the moment. This talk looks into the relationships between these three approaches and gives an idea how these approaches help to solve concrete problems. Held at Continuous Lifecycle 2015.
Structuring the right team for DevOps without Re-Organization. I presented this at DevOps Fusion 2015. Tips include rapid feedback loop, value stream analysis, etc.
An introduction to the Spotify matrix model including recent updates we've made as we have continued to grow. I presented this talk at the Spark the Change Conference in London, UK on July 1, 2015.
DevOps, Microservices and containers - a high level overviewBarton George
This is deck is meant as a high-level overview of the concepts of DevOps, Microservices and containers and how they serve as key enablers for Digital Transformation.
Why does Spotify use a microservices architecture? What are the benefits and challenges we've encountered? How does our organizational model support our architecture?
Video of the talk is posted on YouTube: https://youtu.be/7LGPeBgNFuU
DevOps concepts, tools, and technologies v1.0Mohamed Taman
DevOps is not a tool or technology; it is an approach or culture that makes things better.
This session describes in detail how DevOps solves different problems of the traditional
application delivery cycle.
It also describes how it can be used to make development and operations teams efficient and effective in order to make time to market faster by improving culture. It also explains key concepts essential for evolving DevOps culture.
In this session, we will cover the following topics:
1- Understanding the DevOps movement
2- The DevOps lifecycle—it's all about “continuous”
3- Continuous integration
4- Configuration management
5- Continuous delivery/continuous deployment
6- Continuous monitoring
7- Continuous feedback
8- Tools and technologies
Enterprise Service Management: Taking a Paradign Shift in the Digital EraJK Tech
Learn how you can utilize the integrated service management solution which combines the power of IoT, AI (Artificial Intelligence) and RPA (Robotics Process Automation) to modernize your enterprise service need
Chris Munns, DevOps @ Amazon: Microservices, 2 Pizza Teams, & 50 Million Depl...TriNimbus
Keynote presentation from Vancouver's 2016 Canadian Executive DevOps & Cloud Summit on Thursday, May 5th.
Speaker: Chris Munns, Business Development Manager, DevOps at Amazon Web Services
Title: DevOps @ Amazon: Microservices, 2 Pizza Teams, & 50 Million Deploys a Year
Closing the Visibility Gap | How to Combine Application & Infrastructure Moni...John Williams
What leaves visibility gaps and demands higher levels of time and expertise from IT professionals? Having different consoles for application code visibility vs. IT infrastructure management. The convergence of application and infrastructure monitoring offers significant opportunities to drive IT transformation using IT service management, DevOps and/or a combination of both.
View these slides from our webinar, ‘Closing the Visibility Gap | How to Combine Application & Infrastructure Monitoring to Accelerate IT Transformation ‘, the first of a ‘shift-left’ series that will highlight how you can meet the emerging requirements across both the ITSM and DevOps lifecycles.
In them John Worthington, Director of Product Marketing for eG Innovations, will help you discover how to:
• Get a baseline of monitoring in an IT transformational context based on ITSM and DevOps
• Find out how converged application and infrastructure visibility can help accelerate IT transformation efforts with ITSM, DevOps or both
• Understand how monitoring can accelerate cultural change and accelerate IT value delivery to the business without flying blind
Agile Network India | Agility Day @Noida | SRE & AIOps | Murugan MuthayanAgileNetwork
Abstract:
Site Reliability Engineering (SRE) and AIOps are two of the most discussed topics in the IT world these days. SRE incorporates Infrastructure and Operation aspects to create scalable and reliable software systems that are highly automatic and self-healing. Artificial Intelligence for IT Operations (AIOps) takes a further step to automate and enhance IT operations by using data analytics and machine learning. This session covers the benefits of SRE & AIOps and how to adapt it.
Key Takeaways:
1. Understand the concepts of SRE & AIOps
2. Understand the importance and benefits of SRE & AIOps
3. How do we adapt to SRE & AIOps?
DevOps & BPM: Continuous Integration Power ToolsBonitasoft
Continuous Integration is one of the DevOps power tools applicable to process-based application development. Bonitasoft COO Charles Souillard explains why there's no need to "re-invent the wheel."
The idea behind DevOps is to demolish the wall between development and operations, and encourage more collaboration and accountability between both groups so that everyone feels responsible for the code no matter where it is in the software development lifecycle. For better understanding of DevOps, we have answered the 5Ws of DevOps.
Observability is the most important capability needed to manage the development, deployment, and operation of modern systems.
These slides—based on the webinar with EMA Research and LightStep--explore the importance of observability and how to address this capability for complex systems.
Devops & IT support services, Devops services in chennaijeevi soft
DevOps and IT support services encompass the methodologies, practices, and tools used to streamline software development, deployment, and IT infrastructure management. DevOps focuses on collaboration between development (Dev) and operations (Ops) teams to automate processes, shorten development cycles, and improve the quality and reliability of software releases. It emphasizes continuous integration, continuous delivery (CI/CD), infrastructure as code (IaC), and monitoring and feedback loops to enable rapid and reliable software delivery. IT support services, on the other hand, involve providing technical assistance and troubleshooting to end-users, ensuring the smooth operation of IT systems, networks, and applications. This includes tasks such as resolving technical issues, installing and configuring software and hardware, managing user accounts and permissions, and implementing security measures. Together, DevOps and IT support services play a crucial role in optimizing IT operations, enhancing organizational efficiency, and delivering value to customers.
Accenture DevOps: Delivering applications at the pace of businessAccenture Technology
Are you ready to shift to continuous delivery? DevOps, a leading software engineering innovation, makes this shift possible by bringing business, development and operation teams together to streamline IT and applying more automated processes.
Integrating DevOps and ITSM for agility in action_v1
1. Integrating DevOps and
ITSM for agility in action
Aswin Kumar
Head of Automation,
Reliance Jio Infocomm Limited
#ITSMFIND15www.itsmfindia.in
2. Agenda
DevOps adoption
DevOps & ITSM – Process & Technology touch points
Key initiatives to integrate DevOps & ITSM
2
DevOps – What & Why ?
#ITSMFIND15www.itsmfindia.in
3. Operations
Different groups have different objectives across IT lifecycle
InfrastructureTestingIT DevelopmentBusiness
IT solutions
for End
User Satisfaction
Capture market
share & showcase
innovation
Right toolsets &
development
environment
Smoothly produce
defect-free
software
Availability of tools
& production like
environment
Test early with
automation
Realize
Infrastructure
As code over
heterogeneous
environments
Provide Dynamic
Infrastructure
Feedback for
improvements from
live environments
Maintain & Recover
live systems without
business impact
4 #ITSMFIND15www.itsmfindia.in
4. “Is DevOps part of our culture?
Well, we use Jenkins.”
It takes more than TWO to DevOps!!
3 #ITSMFIND15www.itsmfindia.in
5. DevOps is a MINDSET (& not a mere jargon!)
5
“DevOps is an aggregation of a collaborative set of practices
that “influences” IT Development, Testing &
Operations/Service Management teams to collaborate “more
frequently & consistently” to deliver high quality IT
Services/applications”
#ITSMFIND15www.itsmfindia.in
6. What can be improved using DevOps approach?
6
Development Efficiency: 30 times more frequent code deployments
IT Reliability: Double the change success rate and 12 times faster Mean Time to Repair
Business performance: 2 times more likely to exceed productivity / market share & profitability
“DevOps encourages consistent practices operating
under a high trust & blameless culture”
#ITSMFIND15www.itsmfindia.in
7. Some of the DevOps adoption paths..
7
• Continuous integration (CI) & Continuous Deployment (CD)
• On-demand Environments provisioning Automation
• Release & Deployment Process Automation
• Operations Automation & Self-healing
• Service Virtualization & Test/QA Automation
• End-user analytics
• Project management integration across development & operations
#ITSMFIND15www.itsmfindia.in
8. What are ITSM leaders thinking about ‘DevOps’?
Use of selected ITSM processes can play a crucial role in success of DevOps implementation !!
• How do I innovate to adopt DevOps approach?
• Will my past/current investment on developing & maintaining ITSM processes & tools be
still valid ?
• Which are the right functions & processes that fit DevOps implementation?
• How do I integrate DevOps & ITSM processes / tools with minimal disruption?
• How do I bring in the shift in the culture and mindset needed for DevOps?
8 #ITSMFIND15www.itsmfindia.in
9. Change
Manageme
nt
Design Develop Deploy Operate
DevOps Engineering Lifecycle
Availability Management
Capacity Management
Supplier Management
Service Continuity
Knowledge Management
Change &
Release
Management
Incident &
Problem
Management
IT Service Management Process interactions
Test
Service Asset & Configuration Management
Plan
Service Portfolio Management
Demand
Management
Service Level Management
Information Security Management
Service
Validation &
Testing
Continual Service Improvement & Reporting
Where does DevOps & ITSM processes play together?
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Service Catalog & Request Management
10. Technology capabilities for integrated DevOps & ITSM tooling
Configuration & ReleaseDemand and Capacity
Demand Management
Discovery & Provisioning
Discovery
Client Automation
Infrastructure Configuration
Patch ManagementRequirements Management
Infrastructure Provisioning
Capacity Management Release/Deployment
Correct and Report
Task / Run-book Automation Service Health Reporting Executive Dashboard
Monitoring and Fault Detection
Continuous Monitoring Fault Detection Service Impact Management
Quality & Performance Analytics
Infra Test Automation
Application Quality
Management
Performance Testing
Back-up / Archival & Risk Management
Data protection/archival
Identity & Access
Management
Security & Compliance
Plan & Analyze
Program Management Financial Management Continuous improvement
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11. Continuous value chain integrating technology capabilities..
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12. Key initiatives to integrate DevOps & ITSM practices
12
• Transform from siloed process ownership to continuous value stream model (e.g. – From
Incident / Problem / Event management to ‘Detect to correct’)
• Re-think on the number, size of processes & critical KPIs (need 25+ processes?)
• Re-align on the key responsibilities (e.g. production availability is not only Ops resp.)
• Establish agile practices across Dev, Test & Operations organizations
• Create lightweight cross-functional teams to own smaller portions of service/tasks
• Establish feedback at every software delivery step & reduce hand-offs
• Automate as much possible with APIs to all service components
• Re-skill on the newer technologies & agile/lean principles
• Integrate ticketing / management systems across dev/test/ops/project management teams
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13. We are going to see much more speed & complexity across the
ecosystem, there is an immediate need to innovate !
13
Ecosystem
Provider
IoT
XaaS
SocialEnter
prise
devices
Phone
Tablet
Watch
PC
Card
data
Social
M2M
Appliance
Apps
User
Convergence
Infra
Telecom
Platform
Cloud
Computing
Automation AI
Human
Collaboration
Big Data
Analytics
Social
Buyer
Systems
Transac
tionsCloud
Can DevOps & ITSM together deliver ?
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16. Key challenges in DevOps adoption
16
Business/IT alignment
on use of DevOps
Lack of focus on
Organizational
change/transition
Executive ownership
(Who / How?)
Managing
co-existence of
traditional/NEW
Tools & Infra
Data & Process
control
People/
Technology skills
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17. Key foundation levers to implement DevOps
DevOps
Operating Model
Technology Capability
Reference
Architecture
Automation
Plan
Agile & Lean-based
delivery model
Service Modelling
/Blueprints
High Availability &
Secure Infrastructure
Continuous
‘Everything’
Governance &
Reporting
Training &
Re-skilling plan
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18. DevOps implementation metrics to look for..
18
DevOps Metrics Desired KPI Trend
No. of defects reported per reporting period UP
No. of new features rolled out in a reporting
period
UP
% Test Automation coverage UP
No. of IT Services / products under Continuous
integration & deployment model
UP
Time take to deploy production ready code DOWN
No. of defects found post-deployment per
release
DOWN
No. of hours to develop new features DOWN
No. of improvements suggested by Operations
to the development organization
UP
No. of issues reported by End-users DOWN
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