Driving Configuration Management in a Digital Enterprise
•Download as PPTX, PDF•
0 likes•181 views
This document summarizes a presentation on driving configuration management in an agile and digital enterprise. It discusses how configuration management, agile development, and digital transformation can work together but also where they may breakdown. It provides examples of how to fix issues like lack of insight, undefined relationships, and ensuring leadership support for digital strategies. The presentation argues that clear long-term visions, leadership, communication, and willingness to change are needed to bring these approaches together successfully.
Recommended
More Related Content
What's hot
Similar to Driving Configuration Management in a Digital Enterprise
Similar to Driving Configuration Management in a Digital Enterprise (20)
More from Beyond20
More from Beyond20 (13)
Recently uploaded
Recently uploaded (20)
Driving Configuration Management in a Digital Enterprise
- 1. #b20Con ITSM DEVOPS CONFERENCE Driving Configuration Management In an Agile and Digital Enterprise
- 2. #b20Con Agenda • Background • Level Setting • Breakdown • The Fix • Recap
- 3. #b20Con Background Carlos Casanova is the Founder and President of Casanova Advisory Services, and co-author of The CMDB Imperative: How to Realize the Dream and Avoid the Nightmares (2009). He is an Executive and Sr. Leadership adviser specializing in operational effectiveness and efficiency initiatives through the transformation of raw data into actionable information. He guides organizations and their leadership through the challenges of strategizing, designing, and executing real-world organizational change through service and configuration management initiatives.
- 4. #b20Con Let’s Play a Game… Service M anagem ent Program Management DO NOT Open Yet!!
- 6. #b20Con PositiveBusinessOutcomePositiveBusinessOutcome A Little Help… Service M anagem ent Program M anagem ent TestingSecurity PositiveBusinessOutcomePositiveBusinessOutcome Positive Business Outcome Positive Business Outcome
- 7. #b20Con What did we learn… • Missing information • Wasted energy to go back and adjust • Appendages / Loose Relationships • Not a clean design • Easily forgotten pieces • Likely to be reduced so as to “fit” • Gaps in design will appear • Vulnerabilities surface Please put the puzzle pieces aside for now.
- 8. #b20Con Level Setting… • Configuration Management • Agile • Digital Enterprise
- 9. #b20Con Configuration Management… Design Governance Utility (Functionality) Warranty (Guarantee) Security https://en.wikipedia.org/wiki/Configuration_management To identify, record and report on configuration items and their relationships that underpin IT services. ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items required to deliver an IT service, including their relationships. http://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management http://itlibrary.org/index.php?page=Configuration_Management …a systems engineering process for establishing and maintaining consistency of a product's performance, functional and physical attributes with its requirements, design and operational information throughout its life.
- 10. #b20Con Agile… …small complete portions of functionality delivered in every cycle and adjusted as necessary in the next Requirements Analysis Document & Prototype Iterations, Demo, Feedback Defects & Bugs Production & Tech Support If Errors… Delivered to Client …set of principles for software development in which requirements and solutions evolve through collaboration between self- organizing, cross-functional teams. https://en.wikipedia.org/wiki/Agile_software_development The ability to create and respond to change in order to succeed in an uncertain and turbulent environment. https://www.agilealliance.org/agile101/what-is-agile/
- 11. #b20Con Digital Enterprise… …an organization that uses technology as a competitive advantage in its internal and external operations. http://searchcio.techtarget.com/definition/Digital-enterprise …requires companies to think quite differently about the way they organize, their governance structures, and their standards for data and systems. http://www.mckinsey.com/business-functions/business-technology/our-insights/the-digital-enterprise …revolves around making information mobile …the emergence of all these new technologies coming together at the same time http://www.cio.com/article/2835275/it-strategy/top-cios-start-the-journey-to-the-digital-enterprise.html
- 12. #b20Con If we put it together… Leverage small complete and consistent doses of technology to deliver products and/or services in order to enable a competitive advantage for the organization. Configuration Management + Agile + Digital Enterprise Positive Business Outcomes
- 13. #b20Con Where does it breakdown… • Configuration Management • Agile • Digital Enterprise
- 14. #b20Con Configuration Management… • Lack of insight into environment • Undefined/unmaintained relationships • Lack of Governance & Discipline
- 15. #b20Con Agile… • Stories without a novel • Communication/Feedback • Culture / Philosophy http://www.infoq.com/news/2014/11/agile-singapore14
- 16. #b20Con Digital Enterprise… • Corporate Leadership & Strategy • Fast Moving Target • Mobile Ready
- 19. #b20Con A Little Help…Testing Security Service Management Program Management PositiveBusinessOutcomePositiveBusinessOutcome PositiveBusinessOutcomePositiveBusinessOutcome Positive Business Outcome Positive Business Outcome
- 20. #b20Con What did we learn… • Complete information • Efficient use of energy • Outcome is fully inclusive • Clean design • Easily detected if forgotten • Not reduced in order to “fit” • No gaps in design • Less likely to have vulnerabilities Please put the puzzle pieces back in manila folder
- 21. #b20Con How do we fix it… • Configuration Management • Agile • Digital Enterprise
- 22. #b20Con Configuration Management… • Communicate value not activity. Engage Agile & Business Strategy leadership in SACM Advisory board sessions. • Control & Redefine Scope to work better with Agile principles & participate in Agile Ceremonies (Planning & Retrospective) • Work to ensure that the end result is what is really wanted by engaging in Business Strategy sessions
- 23. #b20Con Agile… • Assign & hold accountable someone to own the novel. Seek out & acknowledge the gaps and possible implications. • Work on fixing the broader organizational communication & silo issues by demonstrating activity-value correlation • Force tangible active senior / executive level involvement. Note when nonexistent and the negative outcome. Outcomes
- 24. #b20Con Digital Enterprise… • Translate the philosophy into a technology foundation with clear vision- value correlation • Anticipate next year while aiming for next month. It happens faster than you expect, so expect it. • There is no more Mobile category. All values based outcomes have a mobile value component.
- 25. #b20Con Bringing it all together… • Clear long term strategy & vision for both IT and Business Operations • Strong leadership to change culture • Open and constant dialog with business partners • Willingness to change how work gets done and support the journey
- 26. #b20Con ITSM DEVOPS CONFERENCE Thanks for coming! Let us know what you thought!
Editor's Notes
- Delivering positive Business Outcomes is not about Development or Operations or Security or Service Management. Business Outcomes is about all of them, working together in unison to achieve a common goal. The goal is a secure organization that delivers a service or product that a customer needs and is willing to consume. Unfortunately, these are only a few areas within organization that have for years been driven to focus on their individual goals rather than the broader business objective. This mentality must end if we are to keep or organizations secure and delivering the best possible and realistic products & services. In this session, we will look at how the traditional approach to running each of these areas is a major contributor to many of the issues that organizations encounter every day as related to providing positive business outcomes and keeping the organization secure. Organizations must look to embed principles of each area into the others so that they are part of the DNA and not afterthoughts or add-ons.
- http://www.infoq.com/news/2012/10/serena-agile-survey https://blogs.versionone.com/agile_management/2015/04/09/8-reasons-why-agile-projects-fail/
- http://www.cio.com/article/2835275/it-strategy/top-cios-start-the-journey-to-the-digital-enterprise.html
- https://www.atlassian.com/agile/ceremonies
- http://www.infoq.com/news/2012/10/serena-agile-survey https://blogs.versionone.com/agile_management/2015/04/09/8-reasons-why-agile-projects-fail/
- http://www.cio.com/article/2835275/it-strategy/top-cios-start-the-journey-to-the-digital-enterprise.html