Episode 3: The Quest for Accelerated Delivery Carmen DeArdo, Director, Build Capability, Nationwide Insurance Jim Grafmeyer, Systems Architect, Nationwide Insurance Cindy Payne, Director, IT Architecture, Nationwide Insurance Nationwide's journey began 8 years ago with an Agile at Scale implementation. This transformation created over 200 Agile teams which produced some demonstrable results. But our drive for Continuous Improvement created the realization that it was necessary to drive further changes in process, technology and culture across the entire Delivery Value Stream. Nationwide, like many other Fortune 100 companies, acknowledges that having a world class IT Delivery Capability is essential to remaining competitive in the next decade and beyond. This third DevOps Enterprise Summit installment focuses on the progress made to date and the journey that lies ahead on our continuing Quest to Accelerate Delivery. DevOps Enterprise Summit San Francisco 2016

1. DEVOPS ENTERPRISE SUMMIT 2016
EPISODE 3:
THE QUEST FOR
ACCELERATED DELIVERY
NOVEMBER 7, 2016
CARMEN DEARDO
TECHNOLOGY LEADER,
NATIONWIDE IT
CINDY PAYNE
DIGITAL SOLUTIONS ARCHITECT,
NATIONWIDE FINANCIAL
JIM GRAFMEYER
DIGITAL ARCHITECT,
NATIONWIDE FINANCIAL

2. 16+
MILLION
POLICIES
$355MILLION
CONTRIBUTED
TO NONPROFITS
AND COMMUNITIES
SINCE 2000
$195.2
BILLION
IN ASSETS
8th
LARGEST
COMMERCIAL
INSURER
33,000 Nationwide associates
serve customers in every state
FOUNDED IN 1926
BY MEMBERS OF
THE OHIO
FARM BUREAU
#9WRITER OF
VARIABLE
ANNUITIES
#69ON THE
FORTUNE
500 LIST
2
THRIVING IN A DYNAMIC, HIGHLY-REGULATED WORLD

3. EPISODE 1: A NEW HOPE – AGILE AT SCALE
200+ AGILE / LEAN
STANDING TEAMS 800+ BUILD PROJECTS
EXECUTED ANNUALLY
ANNUAL
INCREASE IN
NUMBER OF
AGILE TEAMS
75%
OF ALL PROJECT
WORK DONE BY
AGILE TEAMS
CI CT CD
ESTABLISHED
PRACTICES
NEXT PHASE: APPLICATION OF LEAN
ACROSS THE DELIVERY LIFE CYCLE
OF
AND
BALANCE
INNOVATION
DISCIPLINE
FIRST PHASE: AGILE DEVELOPMENT
25%

4. 4
RESULTS: SO FAR, SO GOOD
80%
86% REDUCTION IN
HIGH DEFECTS
REDUCTION IN
CRITICAL DEFECTS
OF AGILE TEAMS MOVED INTO TOP
TWO INDUSTRY QUARTILES (QSM)
82%
INCREASE IN
USER’S OVERALL
SYSTEM AVAILABILITY 70% PREVIOUSLY
60%
VS
90%
ON TIME
DELIVERY
DELIVERY
PRODUCTIVITY
SYSTEM AVAILABILITY
QUALITY

5. APPLICATION & DATA SERVICES
MORE WORK TO DOSPEED
TIME
High Acceleration
during Design,
Develop and
Acceptance Testing
0
Teams waiting for work
due to “discrete”
planning processes
Delivery slowed down
by manual and high
ceremony processes
Water-SCRUM-Fall
5

6. APPLICATION & DATA SERVICES 6
EPISODE 2: DISCOVERING THE DELIVERY VALUE STREAM
BUSINESS
BUILDS
DESIGN /
DEVELOP
DEPLOY TO TEST
ENVIRONMENT
CREATE
STORIES
DEPLOY
MONITORING
& FEEDBACK
EXECUTE
TESTS
CERTIFY
DEVELOP
CODE & AAT
RELEASE
PLANNING
READINESS
CERTIFICATION
BUILD & CI

7. APPLICATION & DATA SERVICES
EPISODE 3: QUEST FOR ACCELERATED DELIVERY
True North:
• Reduced lead time for changes
• Business enabling responsiveness 7

8. APPLICATION & DATA SERVICES 8
ORGANIZATIONAL STRUCTURE
I & O Shared Services Business Units
Carmen
Nationwide IT
Jim
Cindy
Nationwide FinancialTool Owner
Tool Owner
Tool Owner

9. APPLICATION & DATA SERVICES 9
MODEL LINE CONCEPT
PRINCIPLES
– Nationwide Financial and P&C
model lines
– Used to “model” behavior to scale a
large organization
– Demonstrate what works more powerful
than preaching what might or should
work
– Experiment and develop patterns for
other organizations to mimic

10. APPLICATION & DATA SERVICES 10
NF MODEL LINE: MAKING IT REAL
The CHALLENGE for practitioners is
making incremental progress when
moving forward with a
HALF-EMPTY TOOL BELT,
while being judged on a
CALENDAR YEAR
and having to demonstrate
they’re getting FASTER.

11. APPLICATION & DATA SERVICES 11
Speed to Market
From months to hours
for Java applications
NF MODEL LINE: TOOLING
Internal Cloud
Delivery
From every server
custom built to auto
provisioned
Costs
From $$$$$
to $$
Self Managed
Work requests required
went from 100% to 0%
Patching
From operations initiated
to user initiated
Configuration
From complex
and wide variations
to simple and standard

12. APPLICATION & DATA SERVICES 12
NF MODEL LINE: 2 SPEED APPLICATIONS
Presentation Tier Business Tier
SEPARATION
replaced by
per month
Large app releases
decreased by
80%
150 small presentation
tier deploys

13. APPLICATION & DATA SERVICES 13
The GOAL is to utilize
to build a minimal, portable, and scalable
architecture with
NF MODEL LINE: ARCHITECTURE CHANGES
12
FEATURE TOGGLING
capabilities to support dark and canary launches
and multivariate testing.
FACTOR

14. APPLICATION & DATA SERVICES 14
NF MODEL LINE: IT’S MORE THAN TECHNOLOGY
READINESS
BASED RELEASES
TIME BASED
RELEASES

15. APPLICATION & DATA SERVICES 15
WHAT WE GAINED
RESULTS
• Credibility to drive Culture Change
– Model Lines demonstrate what’s possible
– Model Lines are showing that Innovation and
standardization can be compatible (Disciplined
Innovation)
• Results to Motivate Transformation
– Model Lines are solving real Business Problems
Faster which motivates other Business Areas
– Model Lines are respected Leaders in the
organization whose story is a powerful agent for
Transformational Change

16. APPLICATION & DATA SERVICES 16
WE STILL NEED HELP
EPISODE 4: BEYOND ACCELERATED DELIVERY
• Funding Model and Business Readiness
• Decision Velocity due to risk adverse Culture
• DevOps Ecosystem perspective for Technology decisions rather
than Individual Tool Justification
• ITSM and Continuous Delivery Automation
• Audits and Security Traceability
• Trust in Automated Deployment and Certification

17. APPLICATION & DATA SERVICES 17
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CREDITS

18. APPLICATION & DATA SERVICES 18
THANK
Y U