The document presents information about ITIL (Information Technology Infrastructure Library), which is a framework for managing IT service delivery. It discusses that ITIL was first developed in the UK for government data centers and has since been adopted worldwide. It also provides details about the benefits of ITIL for organizations and individuals, describing how it can reduce costs, improve customer satisfaction and increase productivity. The document advertises that the company offers ITIL certification training courses.

1. VISCAR INDUSTRIAL
CAPACITY LTD
Product Presentation
ITIL

2. Our Vision - To be the leader in Engineering
Technology, Consultancy and Training in East and
Central Africa.
Our Mission - Empowering organizations for
optimal performance through value based training
and consultancy services.
VISCAR INDUSTRIAL CAPACITY LIMITED

3. WHAT IS ITIL?
ITIL, originally an acronym for Information
Technology Infrastructure Library
It is the preeminent framework for
managing IT service delivery around the
world. It also nurtures quality best practice
communities around the world.

4. ITIL HISTORY & ACCREDITATION
ITIL was first developed in Great Britain more than 20 years
ago to establish a set of standardized best practices for use in
government data centres. From that inauspicious start, ITIL
has been adopted, revised and expanded into a comprehensive
framework for managing IT service delivery in companies of
all sizes and industries.
AXELOS maintains the ITIL framework and accredits training
and examination institutes

5. ITIL (INFORMATION TECHNOLOGY
INFRASTRUCTURE LIBRARY)
• It is the most widely accepted and used best
practice service management framework in
the world. It is a framework that is designed
to support IT services in a businesses and is
best for customer-focused service
management.
• It can be used in small and medium sized
enterprises, corporations and the public
sector business and is adopted in order to
meet the business needs.

6. What does ITIL Entail?
ITIL defines a service lifecycle model that prescribes
specific processes and activities during the design,
development, delivery and support of IT services.
It entails:
•Identification of customer needs.
• Drivers of IT requirements.
• Design and implementation of the services being
provided.
• The monitoring and improvement phases of the
services.

7. Common IT Services
ITIL Service Phases:
•Service Strategy
•Service Design
•Service Transition
•Continuous Service
Improvement
•Service Operation

8. Value Delivered by ITIL
to Organizations
The ITIL framework gives companies the structure and
discipline required to design, develop, deliver and manage
new or improved services in a timely manner and, most
importantly, on budget.
The benefits of ITIL include:
•Reduced cost of service development and deployment
•Improved customer satisfaction with service delivery
•Increased productivity from IT personnel
•Quality improvements
•Better management metrics of services
•Increased flexibility in adapting services to changing
business requirements.

9. Value Offered to Individuals
IT professionals who possess an ITIL certification
have always been valued by large IT corporations who
have adopted the ITIL
framework as an internal
IT standard.
In 2014 ITIL Foundation
certification is listed among
the top 15 high paying certifications according to the
salary survey conducted by Global Knowledge and
Penton.

10. ITIL Certification Scheme

11. ITIL Credit System

12. ITIL CERTIFICATION
TRAINING
Viscar offers instructor-led physical classroom
training in:
•ITIL Foundation
•ITIL Practitioner
•ITIL Intermediate