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26 ITIL Processes | Edureka
The ITIL v3 framework provides guidelines for IT service management across five lifecycle stages: service strategy, service design, service transition, service operation, and continual service improvement. It outlines 26 processes mapped into these stages, focusing on aspects like service catalog management, change management, and performance monitoring. The framework aims to assist IT practitioners in delivering high-quality services effectively.
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26 ITIL Processes | Edureka
- 2. WHAT IS ITIL ® V3FRAMEWORK? ITIL ® V3 LIFECYCLE STAGES SERVICE STRATEGY www.edureka.co SERVICE DESIGN SERVICE TRANSITION SERVICE OPERATION CONTINUAL SERVICE IMPROVEMENT (CSI)
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- 5. Set of Guidelines Itis a set of guidelines that helps an IT practitioner in delivering the best services. www.edureka.co
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- 7. ITIL Service Strategy 5 ITIL v3Service Lifecycle Stages 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operations 5. Continual Service Improvement (CSI) www.edureka.co
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- 9. Service Design Service Catalogue Management AvailabilityManagement Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity Service Transition Transition Planning & Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation &Testing Knowledge Management Service Operation Access Management Event Management Service Request Fulfilment Incident Management Problem Management Continual Service Improvement Seven Step ImprovementStrategy Management Demand Management Service Portfolio Management Financial Management Business Relationship Management Service Strategy 26 ITIL PROCESSES ARE MAPPED INTO 5 STAGES www.edureka.co
- 10. Strategy Management Demand Management ServicePortfolio Management Financial Management Business Relationship Management Service Strategy Defining The Services 01 Analyzing Services 02 Approving 03 Chartering Services 04 www.edureka.co
- 11. Strategy Management Demand Management ServicePortfolio Management Financial Management Business Relationship Management Service Strategy Identifying Sources Of Demand And Forecasting 01 Analyzing The Patterns Of Business Activity And User Profiles 02 Developing Differentiated Offerings 03 Managing Operational Demand 04 www.edureka.co
- 12. Strategy Management Demand Management ServicePortfolio Management Financial Management Business Relationship Management Service Strategy Performing A Strategic Assessment 01 Generating A Strategy 02 Executing Strategy 03 Measuring & Evaluating 04 www.edureka.co
- 13. Strategy Management Demand Management ServicePortfolio Management Financial Management Business Relationship Management Service Strategy Budgeting 01 Accounting 02 Charging 03 www.edureka.co
- 14. Strategy Management Demand Management ServicePortfolio Management Financial Management Business Relationship Management Service Strategy Request And Complaint Handling 01 Identifying Opportunities 02 Managing Business Relationships 03 www.edureka.co
- 15. Service Design Service Catalogue Management AvailabilityManagement Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity Service Transition Transition Planning & Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation &Testing Knowledge Management Service Operation Access Management Event Management Service Request Fulfilment Incident Management Problem Management Continual Service Improvement Seven Step ImprovementStrategy Management Demand Management Service Portfolio Management Financial Management Business Relationship Management Service Strategy 26 ITIL PROCESSES ARE MAPPED INTO 5 STAGES www.edureka.co
- 16. Maintaining The Service Catalog ProducingThe Service Catalog Agreeing On Service Catalog Contents Documenting Service Definition And Description Service Design Service Catalogue Management Availability Management Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity www.edureka.co
- 17. Reviewing Availability And Testing InvestigatingService Unavailability, Availability Planning Analyzing Availability Data Monitoring Availability Service Design Service Catalogue Management Availability Management Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity www.edureka.co
- 18. Reviewing Security Controls Assessing Information AssetsAnd Risks Implementing Security Policies Producing Security Policies Understanding Security Requirements Service Design Service Catalogue Management Availability Management Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity www.edureka.co
- 19. Monitoring And Reporting Service Performance DefiningAnd Standardizing The Sla’s Negotiating The Sla’s Understanding Requirements And Drafting Sla’s Service Design Service Catalogue Management Availability Management Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity www.edureka.co
- 20. Reviewing And Optimizing Capacity DefiningAnd Revising Capacity Plans Investigating Capacity Issues Analyzing The Capacity Data Monitoring Capacity And Performance Data Service Design Service Catalogue Management Availability Management Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity www.edureka.co
- 21. Improving Service Design Managing DesignRisks Planning Resources And Capabilities Defining Policies And Methods Service Design Service Catalogue Management Availability Management Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity www.edureka.co
- 22. Renewing/ Terminating Contracts Manage Performance SelectionOf SuppliersEvaluating SuppliersDefining Requirements Service Design Service Catalogue Management Availability Management Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity www.edureka.co
- 23. Invoking The Continuity Plan ImplementingContinuity Plans Developing Requirements And Continuity Plans Service Design Service Catalogue Management Availability Management Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity www.edureka.co
- 24. Service Design Service Catalogue Management AvailabilityManagement Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity Service Transition Transition Planning & Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation &Testing Knowledge Management Service Operation Access Management Event Management Service Request Fulfilment Incident Management Problem Management Continual Service Improvement Seven Step ImprovementStrategy Management Demand Management Service Portfolio Management Financial Management Business Relationship Management Service Strategy 26 ITIL PROCESSES ARE MAPPED INTO 5 STAGES www.edureka.co
- 25. Service Transition Transition Planning& Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation & Testing Knowledge Management 01 02 03 04 05 www.edureka.co
- 26. Service Transition Transition Planning& Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation & Testing Knowledge Management 01 02 03 04 05 www.edureka.co
- 27. Service Transition Transition Planning& Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation & Testing Knowledge Management 01 02 03 www.edureka.co
- 28. Service Transition Transition Planning& Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation & Testing Knowledge Management 01 02 03 04 05 www.edureka.co
- 29. Service Transition Transition Planning& Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation & Testing Knowledge Management 01 02 03 04 05 www.edureka.co
- 30. Service Transition Transition Planning& Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation & Testing Knowledge Management 01 02 03 04 05 www.edureka.co
- 31. Service Transition Transition Planning& Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation & Testing Knowledge Management 01 02 03 04 05 www.edureka.co
- 32. Service Design Service Catalogue Management AvailabilityManagement Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity Service Transition Transition Planning & Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation &Testing Knowledge Management Service Operation Access Management Event Management Service Level Management Incident Management Problem Management Continual Service Improvement Seven Step ImprovementStrategy Management Demand Management Service Portfolio Management Financial Management Business Relationship Management Service Strategy 26 ITIL PROCESSES ARE MAPPED INTO 5 STAGES www.edureka.co
- 33. De-provisioning The Access Monitoring AndTracking The Access Provision Of RightsVerifying And ValidatingAccessing Requisition Service Operation Access Management Event Management Service Request Fulfilment Incident Management Problem Management www.edureka.co
- 34. Reviewing Event And Closure CategorizingEvents Correlating And Filtering Events Detecting The EventEvent Notification Service Operation Event Management Service Request Fulfilment Incident Management Problem Management Access Management www.edureka.co
- 35. Closure Reviewing And Authorizing Requests CategorizingAnd Prioritizing Requests Validating RequestRequesting Registration Service Operation Event Management Service Request Fulfilment Incident Management Problem Management Access Management www.edureka.co
- 36. ClosureResolution Investigating And Diagnosing Prioritizing Registering & CategorizingThe Incident Service Operation Event Management Service Request Fulfilment Incident Management Problem Management Access Management www.edureka.co
- 37. ClosureProblem Resolution Investigating And Diagnosing Categorizing ProblemDetection And Logging Service Operation Access Management Event Management Service Request Fulfilment Incident Management Problem Management www.edureka.co
- 38. Service Design Service Catalogue Management AvailabilityManagement Information Security Management Service Level Management Capacity Management Design Coordination Supplier Management IT Service Continuity Service Transition Transition Planning & Support Change Management Change Evaluation Release & Deployment Management Service Assets & Configuration Management ServiceValidation &Testing Knowledge Management Service Operation Access Management Event Management Service Level Management Incident Management Problem Management Continual Service Improvement Seven Step ImprovementStrategy Management Demand Management Service Portfolio Management Financial Management Business Relationship Management Service Strategy 26 ITIL PROCESSES ARE MAPPED INTO 5 STAGES www.edureka.co
- 39. Implementing Improvement Presenting And Using Information Analyzing Information And Data Processing Data ContinualService Improvement Seven Step Improvement Gathering Data Defining What You Will Measure Identifying The Strategy For Improvement www.edureka.co
- 40. Copyright © 2017,edureka and/or its affiliates. All rights reserved. www.edureka.co
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