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What is DevOps? - ITSM Academy Webinar


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Introduces DevOps; the cultural and professional phenomenon that is rocking the IT world. By encouraging better collaboration, communication and integration between development and operational teams, DevOps is enabling organizations to build, deploy and operate quality software faster.

Published in: Technology, Business
  • Everything that DevOps promises, and more, is realized when an organization implements an integrated Architecture Practice that binds Enterprise Architecture (works with Business), Solutions Architecture (works with Development) and Portfolio Architecture (works with Operations and Planning) into a coherent and effective agent for Business-IT alignment.
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What is DevOps? - ITSM Academy Webinar

  1. 1. WHAT IS DEVOPS? #askitsm @ITSMAcademy @ITSM_Jayne @ITSM_Lisa
  2. 2. THE BUSINESS PERSPECTIVE © ITSM Academy unless otherwise stated
  3. 3. Our Cadence is Off Historically… The Business © ITSM Academy unless otherwise stated Dev Ops 3
  4. 4. Better, But Not Quite There... Agile and lean development practices speed things up, but.... The Business Dev Ops Complex Projects Continuous Delivery © ITSM Academy unless otherwise stated 4
  5. 5. DevOps Improves Our Cadence Agile and lean service management practices are needed as  well. The Business DevOps Complex Projects Continuous Delivery © ITSM Academy unless otherwise stated 5
  6. 6. THE IT PERSPECTIVE © ITSM Academy unless otherwise stated 6
  7. 7. The Wall of Confusion  (1) Dev  wants  change W A L L Ops  wants  stability O F C O N F U S I O N © ITSM Academy unless otherwise stated 7
  8. 8. The Wall of Confusion (2) Extreme What are the dangers? Extreme Focus Focus on on Change Stability What does the business want? c. All of the above © ITSM Academy unless otherwise stated 8
  9. 9. Isn’t This The Way Its Supposed to Be? O p s © ITSM Academy unless otherwise stated What’s missing? Dev Biz D e v Ops 9
  10. 10. WHAT IS DEVOPS? © ITSM Academy unless otherwise stated 10
  11. 11. What is DevOps? DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals. • Acknowledges the interdependence of software development  and IT operations • Aims to help organizations rapidly produce quality software  products and services • Responds to the demands of stakeholders for an increased rate  of production releases • Supports the use of agile development processes  DevOps recognizes that traditional approaches to application development  and IT operations are not meeting the accelerated demand for IT services. © ITSM Academy unless otherwise stated 11
  12. 12. The History of DevOps Velocity 2009 Velocity 2011 John Allspaw (Flickr) Jon Jenkins (Amazon) “10+ Deploys Per Day: Dev and  Ops Cooperation” 2009 2010 “Velocity Culture” 2011 2012 Patrick Debois  Gene Kim publishes  creates first DevOps Days 2013 The Phoenix Project The video history of DevOps is available on YouTube at  © ITSM Academy unless otherwise stated‐IuYS0iSE 12
  13. 13. Who is Doing DevOps? • Web Pioneers – – – – – – – Amazon Netflix Etsy Facebook Google Twitter Pinterest • Academia – Portland State  University – Seton Hill University – Kansas State  University © ITSM Academy unless otherwise stated • Financial Institutions – BNY Mellon – Bank of America  – World Bank • Retailers – – – – – The Gap Nordstrom REI Macy’s GameStop 13
  14. 14. What Results Have Been Seen So Far? Improved quality of software deployments 63% More frequent software releases 63% Improved visibility into IT process and requirements 61% Cultural change collaboration/cooperation 55% More responsiveness to business needs 55% More agile development 51% More agile change management 45% Improved quality of code 38% Source: 2013 State of DevOps Report – Puppet Labs and IT Revolution Press 14 © ITSM Academy unless otherwise stated
  15. 15. Performance by DevOps maturity Organizations that implemented DevOps practices over 12  months ago were 5x more likely to be high performing than  organizations that weren’t implementing DevOps at all.  15 © ITSM Academy unless otherwise stated Source: 2012 DevOps Survey Of Practice – Puppet Labs
  16. 16. Ultimately… DevOps provides  companies a competitive  advantage by delivering  better software, faster.
  17. 17. THE DEVOPS CULTURE “Culture eats strategy for breakfast.” Peter Drucker © ITSM Academy unless otherwise stated 17
  18. 18. DevOps Values ‐ CAMS More than anything else, DevOps is a cultural movement based on human and technical interactions to improve relationships and results. 18 © ITSM Academy unless otherwise stated
  19. 19. DevOps is All About People – The way they think – The way they interact – The way they behave – The way they work – The way they perceive  themselves and their colleagues People will adapt to the values and practices of your  organizational culture. © ITSM Academy unless otherwise stated 19
  20. 20. DEVOPS PRACTICES © ITSM Academy unless otherwise stated 20
  21. 21. The Three Ways The Phoenix Project’s Three Ways is based on the Theory of Constraints. • The First Way – Understand and increase the flow of work • The Second Way – Understand and respond to the needs of all  customers, internal and external • The Third Way – Foster a culture that rewards  experimentation, taking risks and learning  from failure The Theory of Constraints states that every process will have at least one  constraint or bottleneck that will impact its ability to meet its goal.  © ITSM Academy unless otherwise stated
  22. 22. DEVOPS AND OTHER FRAMEWORKS © ITSM Academy unless otherwise stated 22
  23. 23. DevOps Cannot Stand Alone Agile DevOps is not • A framework, method or  standard • A prescribed set of best  practices • A set of publications • A tool Successful DevOps relies on the  adoption and integration of  multiple frameworks, practices  and principles including ITIL, Lean,   and Agile. © ITSM Academy unless otherwise stated DevOps ITSM DevOps is • A cultural movement • A set of integrated practices • The right blend of automation  and human interaction • An open commitment to  collaboration and cooperation • An integration of agile, lean  and service management 23
  24. 24. DevOps is ITSM’s Playmaker A “playmaker” controls the flow of the team’s offensive play and is  often involved in passing moves which lead to goals.   Wikipedia Agile DevOps DevOps “Copyright © ITSM Academy and AXELOS Limited 2014. All rights reserved. ITSM is DevOps “Ever After”  © ITSM Academy unless otherwise stated 24
  25. 25. Automation is an Essential Element Automation enables consistency and speed. and many more… Shared access to testing, deployment, monitoring and ITSM tools expedites  release cycles and prepares Ops for the long run. © ITSM Academy unless otherwise stated 25
  26. 26. The Bottom Line… • We can deliver more business  value by… – Breaking down silos  – Reducing waste – Improving flow  – Shortening feedback loops “DevOps is not only possible, it is necessary in the new world of business technology.” Forrester Research © ITSM Academy unless otherwise stated 26
  27. 27. Want to Learn More? • New ITSM Academy Courses – DevOps Overview – DevOps Fundamentals – Certified ScrumMaster – Agile Service Management:   Applying Scrum to Process Design © ITSM Academy unless otherwise stated 27
  28. 28. NextGen ITSM Educational Framework ITIL Service Strategy ITIL Service Design ITIL SOA Certified Process Design Engineer (CPDE) ITIL Service Transition ITIL Service Operation Defining Your Service Catalog ITIL PPO ITIL at the Service Desk ITIL RCV ITIL OSA ITIL Continual Service Improvement Visible OPS Service Strategy Overview ITIL Managing Across the Lifecycle (MALC) Service Transition Overview Certified ScrumMaster (CSM) Service Operation Overview Agile Service Management: Applying Scrum to Process Design DevOps Fundamentals ITIL Foundation ITSM Roles and Responsibilities ISO/IEC 20000 Foundation Bridge Organizational Change Management ITIL Overview Apollo 13 Simulation ITIL Executive Overview White boxes represent Agile Service Management courses. Solid colored boxes represent accredited certification courses. Grey boxes represent non-certification courses including workshops and simulations. Customer Service Excellence Building Blocks of Process Design ISO/IEC 20000 Overview DevOps Overview
  29. 29. Let’s Play a Game! Download the Ping virtual keypad • Mobile – • Windows – – download keypad • Ping ID – 5381
  30. 30. Ping Virtual Keypad • Ping ID – 5381 • Wait for it… • Submit your name • Wait for it…
  31. 31. Questions? For more information, email: