The document provides information and instructions for students using MyITLab, including: 1) Checking the system requirements and browser compatibility on the MyITLab website to ensure your operating system and browser are supported. The preferred browser is Chrome. 2) Enabling pop-ups in your browser, as MyITLab activities will open in new windows. Instructions are provided for different browsers. 3) Going through a browser and operating system check wizard on the Pearson support site to check settings. 4) Checking your screen resolution, as some content may not display properly if the resolution is too low. Instructions are included for changing the resolution in Windows 10.

1. MyITLab
Technical
Support
Items to check before
getting started!

2. Support
 When opening MyITLab for
the first time, you can
access the Set Up MyITLab
to help make sure you have
your computer set up
correctly.
 You can also access the set
up via the hyperlink below.
https://www.pearsonmylaband
mastering.com/northamerica/
myitlab/system-requirements-
office-2016/

3. Operating System and Browser
 Scroll down to the section “Operating
Systems and Browsers”
 This will check to see which operating
system and browser you are using. It
will indicate if it is supported or not.
 The preferred browser is Chrome. We
encourage all students to download
Chrome, and use that Browser on their
computer. You can do so by clicking
on the link in this section.

4. Pop-ups must be enabled within the browser
 When accessing any of the activities in
MyITLab, it will open a new window. It is
important to enable the pop-ups. It is
slightly different depending on which
browser you are using. Use this section
to get help within enabling.
 You can access this page by going to
https://support.pearson.com/getsupport
/s/article/Pop-Up-Blockers

5. Browser and Operating System Check
 You can use this guide to go through step by
step. For beginners to computers, it is
encourage to go through the step by step
check list.
 When you go to the page, click the Start
Wizard button to get started.
 You can also access the page with the link
below:
https://support.pearson.com/getsupport/s/articl
e/Browser-Settings

6. Screen Resolutions
 ISSUE: Some of the content of the site I'm
using isn't displayed correctly. Some buttons
don't appear where they should, or I'm not able
to view the entire web page. What can be done
to correct the way content is displayed?
 POSSIBLE SOLUTION: It might have to do with
your screen resolution of your monitor.
 If your computer is not able to produce a
resolution of 1280 x 1024 or 1024 x 768, you
may need to use a different monitor or
computer to use all of the site's content.
• Standard resolutions with an aspect ratio of
4:3 (800 x 600, 1024 x 768, 1152 x 864, 1280
x 960, 1440 x 1080, 1600 x 1200) are most
likely to work well.
• Widescreen resolutions with an aspect ratio
of 16:10 (1024 x 640, 1152 x 720, 1280 x 800,
1440 x 900, 1680 x 1050, 1920 x 1200)
are recommended for widescreen displays
when a standard resolution is not available.
• Widescreen resolutions with an aspect ratio
of 16:9 (1280 x 720, 1600 x 900, 1920 x 1080,
2048 x 1152) are not recommended.

7. Screen Resolutions
How to Change Screen Resolution in Windows 10
1.Click the Start button.
2.Select the Settings icon.
3.Select System.
4.Click Advanced display settings.
5.Click on the menu under Resolution.
6.Click Apply.