The document discusses stress, its sources, effects, and management. It defines stress as emotional and physiological reactions to demands from within or outside an organization. Sources of stress include work-related factors like role conflicts and responsibilities, as well as non-work stressors like daily hassles. Effects of stress can be physical like heart disease, behavioral like smoking, or psychological like depression. Individual differences in resilience to stress exist. Stress management involves personal lifestyle changes like exercise and diet, as well as cognitive techniques, organizational strategies, and principles like becoming aware of stress perceptions.

1. STRESS MANAGEMENT Dr. Kavita Singh Faculty of Management Studies University of Delhi Delhi - 110007

2. Definition of Stress Pattern of emotional state and physiological reactions occurring in response to demands from within or outside the organization. Eustress: Functional stress or positive stress Distress: Dysfunctional stress or negative stress

3. SOURCES OF STRESS SYMPTOMS Predispositions Resilience Sources of stress

5. SOURCES OF STRESS WORK RELATED STRESS Occupational demands Conflict between work and non work – Role conflict Stress from uncertainty – Role ambiguity Overload or under load – doing too much or too little Responsibility for others – A heavy burden Lack of social support – The cost of isolation

6. SOURCES OF STRESS contd. STRESS OUTSIDE WORK Stressful daily events Daily hassles household hassles time pressure inner concerns environmental hassles financial responsibilities

7. STRESS - SOME MAJOR EFFECTS Stress and task performance Stress and decision making Stress and psychological adjustments – Burnout physical exhaustion emotional exhaustion attitudinal exhaustion – depersonalization Low personal accomplishments

8. STRESS - SOME MAJOR EFFECTS contd. Stress and Health Medical – Heart diseases, Ulcers, Cancer, Diabetes, Headache, Backache etc. Behavioural – Smoking, Accident proneness Psychological – Sleep disturbance, Depression INDIVIDUAL DIFFERNCES IN RESISTANCE TO STRESS Optimism – A buffer against stress Hardiness – Hi commitment, control and challenge Type ‘A’ behavioural pattern

9. MANAGING STRESS Personal approach Life style management- Diet and Exercise Physiological techniques - Relaxation and Meditation Cognitive techniques – Think yourself out of stress Behavioural techniques – Learn to react differently Organization based strategies Change in organization structure Change in the nature of the job Stress management programs employee assistance program counseling services

10. LIST OF STRESS MANAGEMENT PRINCIPLES It is not the stressor but the perception of the stress by us, which is important. We need to become aware before considering change. Let us make relaxation a part of our life. We need to think first before passing judgment. Balancing our anger balances our life. We need to wipe our anxiety before it wipes us out. Enjoy balanced meals at regular times and cherish the gift. Let us start an exercise program and keep exercising regularly. Do it now! Let us work on a plan, and then the plan will work for us.

11. THANK YOU!!!