1. Steve K. Jerolaman
181 Riviera Drive • Brick, New Jersey 08724
Cell: (732)948-8677 Tel: (732) 840-9513 • Email: Steve.jerolaman@hotmail.com
SUMMARY OF QUALIFICATIONS
Proven results-oriented, innovative leader known for implementing and leading projects to
increase productivity and service in difficult situations and fast paced environments. Develop
high-caliber teams through training and mentorship in leadership and adherence to accountability
of company policies and procedures.
SKILLED IN:
• Conflict Resolution and Problem Solving • Identifying Cost Effective Solutions
• Best Practices Lean Solutions
• Team Building and Management • Communication
• Daily/Monthly/Yearly Planning Training and Development
• Hiring Processes • Customer Interface
PROFESSIONAL EXPERIENCE
DHL EXPRESS 1994– Present
District Field Services Manager, Manasquan, NJ
Station Field Services Manager, South Plainfield, NJ
Field Services Supervisor, South Plainfield/Manasquan, NJ
• Motivate employees to provide high rates of service
• Provide/Train employees with safe work methods to perform work duties
• Provide the tools needed for employees to produce at or above company standards
KEY ACCOMPLISHMENTS
> Decreased costs associated with Safety at all managed facilities
> Consistently finished in top 15% of nationwide company rankings for service and quality
> Monitor and served as liaison for Key Customer Accounts leading to increased sales
> Increased supervisor retention 80% thru Mentoring of Newly hired supervisors
Other Positions/Titles held in conjunction while at DHL
First Choice (DHL internal Six Sigma) Area Trainer / Regional Trainer / Regional Auditor /
Member of 18 person national policy steering committee
EDUCATION and CERTIFICATIONS
Georgian Court University, Lakewood, NJ
Bachelor of Arts degree in History
Fairleigh Dickinson University, Madison, NJ
Human Resource Management Certificate
Forklift, CDL B w/Airbrakes, 40 Hour Hazardous Material Certified, Red Cross CPR, AED &
First Aid Certified, Microsoft Office
OTHER EMPLOYMENT
United Parcel Service - Preload Supervisor, Tinton Falls, NJ, September 1990 – November 1994
References available upon request