1. Professional
Profile
Customer Service Professional
Intuitive leader inspiring increased productivity levels; repeated success guiding cross-
functional teams as well as facilitating training. Coached, mentored, and motivated local
staff, and established,built, and maintained strong external as well as internal
relationships with customers.
 ComplaintHandlingand Resolution
 Customer Satisfaction Enhancement
 Professional PhoneEtiquette
 Verbal and or Written Communication Proficiency
Professional
Accomplishments
 Logistics Management, Contract Management, Transportation
Management, Customer Service, & Quality Assurance
 Six Sigma Training (CorporateFoundation Training)/New HireTrainingand
Development/Human Resources
 Fleet Maintenance/ Fleet Image Compliance
 Process Improvement/SOP Adherence
 Asset Management/Resource Planningand Management
 TSA/Greater Orlando Aviation Authority (GOAA) Access Control and Badging
 Retention Management/Incentive and Recognition Programs
 Fork Lift Operation Certified
 Hazmat HandlingCertification Trainor
James Santiago
813-786-0091
500 Cedar Bend Cir 201
Orlando,FL 32825 Santiagojames36@yahoo.com

2. Page 2
Work History 6/29/15-Present
DistrictManager Valet Waste Central Orlando,FL
1/15/2015 –6/29/16
Operations Support (Unload),United Parcel Service, Orlando,FL
10/17/2009 - 5/29/2015
Operations Supervisor,DirectHit Logistics,Orlando,FL
2/09/2009 - 10-17/2009
Unemployed, D.O.L , NYC-FL
5/15/1995 - 2/09/2009
Courier Guard/Driver,DHL WorldwideExpress,New York, NY
Education General Equivalency Diploma
Youth Action Youth Build
New York, NY
1990 - 1992
Alfred E Smith Vocational HS
Automotive Technology
1986 -1989
References Availableupon request.