1. FREDDIE L. RODRIQUEZ
21411 Mandarin Glen Circle Phone: 713.609.3700
Spring, TX 77388 Email: frq31@yahoo.com
LOG IS T IC S COORD INAT OR /CUS T OM E R SE RV IC E EXPORT S
A top-performing Logistics Analyst with a focus on customer service and over 12 years of experience in the domestic and
international fields. Combining a deep understanding of transporting and shipping processes with a proven ability to lead
teams and drive standards. I have strong collaborative working, relationship building, communication, and liaison skills.
Proven aptitude for examining processes, identifying efficiency improvements, and big-picture analysis.
AREAS OF EXPERTISE
 Customer Service Exports
 Hazardous and ComplexShipments
 BigPicture Strategic Analysis
 Bilingual/Spanish
 Inventory Control/1.5 million
 Complaint Resolution
 Vendor Relations/Packing/Trucking
 Microsoft Office/SAP
 Process Improvements
 Air, Ocean, Overland
PROFESSIONAL EXPERIENCE
BAKER HUGHES, HOUSTON, TX 2007 – 2015
LOGISTICS ANALYST/EXPORTS
 Liaised with internal, external and international customers to ensure timely shipments and deliveries.
 Minimizedcustomercomplaints by drivingimportandexportshipmentstandards for cost-effectiveness andtimeliness.
 Identified process improvements and changes and communicated recommendations to next level.
 Consistently met Key Performance Indicators of 95% or above.
 Steered team to successfully resolve customer complaints in absence of management.
 Coordinated up to 25 customer shipments per day.
 Interacted with customers from Europe, Middle East, Asia Pac, and South America.
Inside Sales Coordinator/Domestic
 Oversaw $1.5 million in assigned oil tool inventory parts. Down Hole tools.
 Expedited direct calls to customers to resolve issues and ensure complete satisfaction.
 Managed inventory with regular cycle counts.
 Ensured smoothsupply of parts to customers by processingrequireddocuments includingpurchaseorders andreceiving
paperwork, and creating assembly work orders, raw material orders, and manufacturing work orders.
BJ SERVICES, HOUSTON, TX 2003 – 2007
SHIPPING AND RECEIVING TOOL ASSEMBLER
 Performed cycle counts and received parts, ensuring tight and cost-effective inventory control.
 Facilitatedefficientshippingandreceivingprocesses includingpackaging, orderingandworkingwithfreightforwarders.
 Assembled and maintained arriving service tools. Safely operated forklifts and cranes.
EDUCATION & TRAINING
Certified Lean Six Sigma Yellow Belt, Baker Hughes Company Training
Computer Aided Design, ATI Business School, Hurst, TX
KEY SKILLS ASSESSMENT
BUSINESS PROCESS IMPROVEMENTS – Utilize Six Sigma training to examine processes, identify improvements and trim costs.
CUSTOMER SERVICE – Committed to driving customer service standards to the highest level.