1. MATTHEW GONZALES
36254 Magellan Dr. Fremont, CA 94536  (510) 760-2159  magonzales32@gmail.com
INBOUND OPERATIONS SUPERVISOR
Results-driven professional, with 5+ years of extensive and comprehensive experience in, operations, distribution,
transportation, purchasing, services, and management. Demonstrated success leading; people, processes, and
procedures. Capable of streamlining cost measures and increasing efficiency without compromising quality.
Effective coach and mentor with proven track record of building and developing strong teams.
AREAS OF EXPERTISE
Strategic & Tactical Planning ● Quality Assurance ● Teambuilding ● Project Management ● Fleet Operations
Standards and Production Supervision ● Transportation and Logistics ● Training and Development
PROFESSIONAL EXPERIENCE
Oak Harbor Freight Lines, 2005- 2/2016
Operations Supervisor
▪ Route planning, with P&D Dispatch responsibilities
▪ Oversee daily operations of inbound cross docking shift, and assisted with management of P&L functions,
strategic growth, and personnel development and performance.
▪ Collaborate with partners and other terminals to form seamless network and alliance.
▪ Ensure fleet of employee drivers are operating in compliance with Federal, State, DOT, OSHA, and company
standards and regulations.
▪ Responsible for leading safety team and ensuring achievement and improvement of operational metrics goals.
▪ Responsible for training in, Hazmat, Forklift operation, and AS-400
▪ Forklift and Yard Driver experience.
▪ Overseen daily facilities cleanup and maintenance coordination
Key Accomplishments:
▪ Place Sales calls and develop relationships with current customers and potential customers. Identify
opportunities for new business. Submit RFP or work with Business Development to submit RFP for new
business.
▪ Improved Terminal On Time percentage performance and employee morale through the implementation of an
open-door policy and enhanced communications strategies.
▪ Maintained exceptional safety performance at all levels of the operation.
▪ Drove daily efficiencies at both terminals, each receiving certification as Oak Harbor leading Dock operation.
▪ Consistently improved performance year over year.
▪ Develop, implement and maintain service center operations in a manner that maximizes Company profits while
ensuring compliance with all Labor Laws, OSHA, DOT and company policies.
▪ Review, monitor and control P&L for service center location. Implement effective operations strategy to react
appropriately to changes in revenue or expense such as to maximize company profits.
▪ Oversaw team of more than 12 staff members, including 35 drivers, and 2 leads.
▪ Manage and oversee routing, dispatch, warehouse and cross docking operations. Provide leadership and
oversight of service center operations.
▪ Exceeded Line Haul schedule, service, and quality goals, improving overall profitability.
▪ Significantly reduced numbers of accidents and injuries with better safety protocols.
▪ Innovative customer service strategies to improve quality of service and increase revenue.
EDUCATION AND AFFILIATIONS
▪ Word, SAP, JIT, AS-400, MRP, TMS, TMW, Excel, Office, Power Point, Outlook Express, SMART, Windows,
Citrix and Macola.