Jon Kankel has over 20 years of experience as a senior systems and storage engineer specializing in Hitachi storage systems. He has extensive technical expertise with Hitachi storage platforms and protocols as well as experience managing large storage environments for Fortune 500 companies. Kankel delivers superior customer service and has worked with many global customers to install, configure, upgrade and maintain their storage infrastructure.

1. Jon Kankel
Jonkankel@gmail.com
Droid-970-820-0801
Summary of Experience:
Self-motivated and professional Senior Systems/Storage Engineer who specializes in the entire 24/7 storage
subsystems environment, additional attributes include but not limited to the following:
• Extensive experience within large scale projects at IBM, Visa, E-Bay, Google, CenturyLink,
Lockheed, Cricket, First Data, AT&T, Charles Schwab, Digital Globe and many others
• Determined and assertive team player with key leadership skills, and a strong technical foundation
• Consistently demonstrate superior customer service through effective and personable
communication skills and documentation
• Primary post-sales customer engineer for over 30 customers in the Denver Metro area
• Stellar client interfacing on an everyday basis to a very large and diverse Fortune 500 account base
• Consulted on special assignments out of state for both troubleshooting problems and customer
installs, upgrades, training, etc
• Functioned in both a pre and post sales capacity at an HDS re-seller
Technical Expertise
• G1000, VSP, HUS, HUS VM, USP V, USP, AMS 2000/1000, installation, hardware/software
upgrades, configuration. Storage protocols: iSCSI, Fiber channel, CIFS, NFS, NDMP
• Completed over 20 certificates since joining HDS in 2001
• SAN boot camp
• HDS SAN attachment
• SAN design, performance & implementation
• SAN components
• Replication
• Device manager
• Storage navigator
• Brocade
• HNAS (Blue Arc)
• Cisco SAN switches
• NetApp boot camp
• HP/Lefthand certified
Professional Experience:
Hitachi Data Systems Denver, CO
Senior Storage Engineer 4/09-2/15
• Installation, configuration and maintenance of all HDS hardware and software.
• 24/7 standby duty on a rotational basis. Setup and maintained the Hi-Track call home software.
• Upgraded firmware on all components in the SAN including Hitachi, HCP, HNAS, Cisco, Brocade.
• Post-sales account management of both large enterprise customers and small businesses.

2. Intervision Technologies Santa Clara, CA
Senior Systems and Storage Engineer 6/08-4/09
• Partnered with the vendors to give the customers the best storage solutions as the HDS consultant.
• Worked in a pre-sales and post-sales capacity with the Intervision and HDS sales teams to present
and architect the HDS product line and professional services.
• Navigated the entire sales process from building quotes, to presentation, to installations and
configurations of HDS hardware and software.
Hitachi Data Systems Santa Clara, Ca
Senior Customer Engineer 7/01-6/08
• Maintained customer satisfaction at a level which ensures continued business relationship.
• Performed on-site service, repair, and installation of all HDS products, HNAS (Blue Arc), Brocade,
Cisco switches.
• Communicated status to customer and account team.
• Worked off-hours and standby shift work alone and with the Global Contact Center to identify,
troubleshoot, and repair any and all hardware and software problems on the SAN.
• Upgraded firmware on all components in the SAN.
• Worked with the Clarify database to document all of the customer hardware and software. Setup and
maintained the Hitrack call home software to monitor the HDS hardware and vendor switches.
Voxeo Scotts Valley, CA
Network Operations Center Engineer 12/00-6/01
• Built, monitored and maintained entire infrastructure that included a nationwide network of phone +
web applications.
• Diagnosed and remedied problems on NT, UNIX, Linux, NT and Windows 2000 servers.
• Configured and troubleshot Cisco routers, switches, and hubs. Used DRAC, VNC, and Telnet to
access all systems remotely that also included Cyclades Terminal server, MUX, and other Voxeo
specific technology. Provided Tier 2 support to Tier 1 customer service support team located in
Orlando, Florida.
Navisite Scotts Valley, CA
Network Operations Center Engineer 11/97-11/00
• Extensive network management and maintenance for huge data center, which consisted of multiple
clients ranging from Fortune 500 companies to Pre-IPO start-ups.
• Built, supported and maintained NT server in a multi-platform environment to include Novell, UNIX-
Sun Solaris. (1st
and 2nd
level support)
• Performed hardware installation of the following; Cisco, Dell, Compaq, Sun, etc. This also included
wiring of cabinets, CAT switches and various customer specific systems.
• Project Management, which included supervising and leading team of up to 10.
• In depth implementation of procedures and documentation. These procedures were implemented to
increase productivity in areas such as CBT training, hardware installation, and customer service, etc.
• Heavy client interaction and support, which included but not limited to Help Desk through Remedy
ticketing system.
Education:

3. • Cabrillo College, Aptos, CA 2000
Associate of Science in Microcomputer Management (GPA 3.0)
• Computer Learning Center, San Jose, CA 1997
Certified Business Systems/Network Administration/Office Applications/Networking (GPA 4.0)