This document summarizes the experience and qualifications of Garry Chatman as a SAP BASIS Administrator with over 15 years of experience. It outlines his technical skills in areas such as SAP installation, configuration, troubleshooting, performance tuning and documentation. It also provides details of his work history supporting SAP environments at Hexion Inc., SAP America, and Kindred Healthcare Company.

1. Garry Chatman
502-819-3771
Summary
• SAP BASIS Administrator with over 15 years of experience.
• Proven skills in installation, configuration, troubleshooting, tuning, and documentation of SAP
NetWeaver products.
• This experience included High Availability systems utilizing Microsoft Clustering as well as
MSSQL Mirroring or Always on for the database
• Strong communication and project management skills.
• Hands-on hardware and network support.
Technical Skills
• Fifteen years of hands-on SAP experience. Responsible for broad array of R/3 BASIS
activities, including installation, performance tuning, upgrades, support package
implementations, and troubleshooting.
• Broad experience working in Microsoft Windows MSSQL databases on clustered hardware.
• Technical Lead in BI, CRM, and PI EHP upgrades and installations which include Portal
configuration. Performed the original upgrades and installations (as well as post
configurations) providing full documentation and assistance to the other team members.
• Team member with significant accomplishments on R/3 ECC installations and upgrades
• Worked in team environments supporting SAP on Solaris, and Microsoft platforms.
Hexion Inc. 2010 – Present
Columbus, Ohio
Senior SAP BASIS Administrator / Win/SQL Administrator
Duties and accomplishments included:
• Ongoing support for SAP ECC,CRM, PLM, PI, and BW environments. These environments
are High available.
• Upgraded GRC to EHP2 (7.01 to 7.02)for NFE in Brazil
• Upgraded CRM to EHP3 (BASIS 740)
• Upgraded PI 7.1 to EHP3 (BASIS 740).
• Responsible for NFE initiatives which included applying many OSS notes manually.
• Daily monitoring of SAP Landscapes which included ECC, BW 7.0, CRM, PLM, PI, GRC
• Moved Open Text livelink 9.6 to MSSQL platform from Oracle.
• Upgraded Open Text 9.6 to 10.5 along with adding Web Viewer servers for casual users
• Data archiving in ECC system.
• Technical lead on a business carve out.
• Upgraded all SAP systems from MSSQL 2005 to MSSQL 2008 R2 and compressed the
databases.
• Set up MSSQL mirroring and log shipping for refreshes.
• Setup Microsoft clustering as well as Always On with MSSQL 2012
• Part of the team to move the datacenters twice.
• Worked as a team participant in OSDB migrations from UNIXOracle to Microsoft
Server/MSSQl
SAP America 2008 – 2009
Senior Technical Consultant

2. Project assignments include:
Industry: Chemical – Erie, PA
Project Description: Configure BI Portal
Accomplishments:
• Configured BI portal on Sandbox and test system after BI upgrade from 3.0B to BI 7.0.
• Created documentation on the Configuration process of the portal in BI 7.0.
• Assisted the customer in configuration to test the documented process.
• This was successful as the Customer was able to continue the upgrade with no additional
help.
Industry: Oil and Gas – Moses Lake, Washington
Project Description: Implement ECC 6.0, BI 7.0, and XRPM
Role: Technical Lead during the Project Prep and Blueprint Phase
Responsibilities/Deliverables: Implemented the Development and Sandbox systems for ECC
6.0, BI 7.0, and XRPMS systems. Created blueprint documents as well as drawings of the
completed Landscapes. Environment was Windows 2003 and MSSQL 2005.
Accomplishments:
• Created all Blueprint documents for the implementation.
• Completed installation of BI 7.0 Development and Sandbox systems including the portal
technical configuration.
• Completed the installation of XRPM Development and Sandbox systems.
• Completed the installation of ECC 6.0 Development and Sandbox systems including baseline
configurations.
• Implemented Solution Manager 7.0.
• Install and Update the SAP systems with the latest Kernel Patches.
• Created SAP required infrastructure ( SAPRouter, etc).
• Worked with the Functional Team on Solution Manager configuration as well as adding users
when needed.
• .Worked with the customer to size and schedule installations of Load runner, Quality Center,
RWD UPerForm, and KNOA Monitoring software.
• Worked with the Customer on hardware sizing for the SAP Landscapes.
Kindred Healthcare Company 1999 – 2007
Louisville, Kentucky
Senior SAP BASIS Administrator / Win/SQL Administrator
Duties and accomplishments included:
• Ongoing support for SAP R/3 and BW environments.
• Upgraded BW to 3.5 and then to BI 7.0. Assisted in the upgrade of R/3 4.6C to ECC 6.0.
• Installed and supported a new landscape of BI 7.0 and ECC 6.0 large pharmaceutical joint
venture.
• Support of current systems running at an optimal level while planning the upgrade to ECC 6.0
and BI 7.0
• Daily monitoring of SAP R/3 4.6C and BW Production and non-Production systems.
• Completed a multi-phase hardware and software upgrade on BW. Phase 1 and 2: Upgraded
the operating system from Windows 2000 to Windows 2003.
• Upgraded the hardware from HP 32 bit servers to HP X64 bit server.
• Upgrades MSSQL 2000 to MSSQL 2005.
• Worked with Security team to ensure Sarbanes/Oxley and other controls were met.
• Apply and Troubleshoot the installation of Support Packages and Add-ons.

3. • Install and Update the SAP systems with the latest Kernel Patches.
• Technical lead for the Upgrade of BW from 3.5 to BI 7.0 including Single Sign on using
SPNEGO.
• Installed a complete new landscape of BI 7.0 which included portal configuration and setting
up single sign on to the BI system.
• Perform Homogenous System Copies via Redirected Restores with Tivoli in order to refresh
other environments.
• Technical lead on the BW/BI systems and was a Mentor to Junior BASIS Administrators
• Performance and Tuning of SAP dialog and batch programs.
• Installed and configured IXOS for AP document imaging in R/3.
• Installation, configuration and troubleshooting of printers in both Windows and R/3.
• Implement OSS Notes manually as well as with SNOTE.
• Troubleshoot SSL and SNC connections for R/3 and BW.
• Performance and Tuning of SAP memory parameters.
• Installation and upgrade of BSI Version 6.0 and Version 7.0, upgrade of cyclic files,
installation of BSI tubs.
• Maintain and Troubleshoot SAP router connections.
Norstan Communications Company 1992 - 1999
Louisville, Kentucky
Network Manager/Service Manager
Supported and maintained over 225 end-users by responding to first level support of technical
and functional issues as well as managing 22 Telecommunications Technicians.
Accomplishments:
• Received MCSE certification in NT 4.0
• Maintained and supported CSU/DSU’s, Cisco Routers, and the Frame relay network in a
LAN/WAN environment. Utilizing TCP/IP, IPX , and SPX protocols and supporting an
Exchange Servers.
• Monitor Network and WAN performance
• Coordinate Server upgrades
• Ensure proper security and backup procedures are followed in each office.
• Responsible for generating revenue through contract sales or "MAC: activity.
• Presented annual and quarterly reviews to all direct reports.
• Involved extensively with training and budgets.
• Hired Technical Staff as needed
Texas Instruments 1977 – 1992
Dallas, Texas
Regional Service Manager
Responsible for 45 Field and Customer Service Engineers in Missouri, Kentucky, Indiana, and
Ohio.
Accomplishments:
• Coordinated installations and support of large scale servers installations.
• Monitored Network and WAN performance and installed software as needed
• Coordinated Server upgrades and scheduled technicians as appropriate.
• Territory was continually expanded due to
• Personally responsible for training field technicians on the latest hardware and software
products.

4. • Supported corporate networks.
• Conducted annual and quarterly personnel performance reviews.
• Created training schedules and budgets each year.
• Hired Technical Staff as needed
Education & Certification
A.S., Electronic Technology
MCSE