Sam Eccles is an experienced systems administrator with over 20 years in enterprise-level infrastructure support, specializing in ERP management and ITIL processes. His professional background includes roles in system administration, technical support, and procurement management, with a focus on problem-solving and effective communication. He holds various certifications and has a proven track record in vendor management, database maintenance, and technical troubleshooting across diverse environments.

1. Sam Eccles
8510 Butler Greenwood Dr.  West Palm Bch, FL, 33411
PHONE 561.214.2144  EMAL:sameccles@yahoo.com
SUMMARY
 Experienced Systems Administrator with over 20 years on progressively advancing responsibilities supporting
Enterprise Level Infrastructure System using ERP (Enterprise Resource Planning) management and supporting
the organization on ITIL Framework processes. I’ve produced detailed write-ups and mock-ups of new system
changes and clearly explain any functionality revisions or changes that have been made; I’ve focus on the
quality and maintainabilitythat follow best practices when it comes to consistently learning and finding ways to be a more
effective and efficient in this environment.
KEY SKILLS ASSESSMENT
 Practical, Self-Contained, Orderly, Systematic, I enjoy working in groups, sharing responsibilities, and
instructing-especially young people. Persistence and patience allows me to do detailed paperwork to gather
information and then analyze it.
 Solving problems, leading, directing, and to enlighten others is a broad skill set in order to contribute effectively
to different departments, which allows the company to steadily grow where as needed.
 Tactful, Cooperative, Generous, Understanding, and Cheerful. All efficiently to manage and troubleshoot
software, hardware, networking, developmental skills to help resolve all technical issues, while documenting the
details and solutions for future resolutions.
 Exchange Administration
 Vendor Management
 AD and Account Administration
 Cisco System Administration
PROFESSIONAL EXPERIENCE
Acquinity Interactive, Deerfield Beach, FL 2007 – 2014
Purchasing Manager
 Form strong relationships for strategic sourcing, and supplier negotiation & contracting.
 Proactively advocate solutions within the business to forecast, demands, with a budget and risk management
 The ability to understand and document business requirements for new services or changes as they wish to achieve
 Responsible for decisions regarding selection, retention, evaluation and development of suppliers.
 Main Procurement under the umbrella of IT, Business incl satellite locations throughout the Delivery Lifecycle
 Processing a high volume of requisitions from multiple Penny Auction sites under assigned categories
 Manage all IT/Business Equipment expenses and logistics within budget this includes other user endpoint equipment.
 Oversee, secure, distribute and keep track of any IT inventory by utilizing Asset Management applications.
SystemAdministrator
 System Engineering/design networking infrastructure with planning and deployment
 Provide managed enterprise solutions that are geared toward stability, compliance and data protection
 Managed Helpdesk/ troubleshooting & resolving user hardware, software, connectivity, & permission issues
 Experience with Microsoft Server 2003, 2008, and 2008 R2 - managing Security Group Policies
 Implement, configure, and support the company’s VMware vSphere infrastructure, including the virtual servers
Secure Computing, Boca Raton, FL 2006 - 2008
Technical Support II Engineer
 Configure and support Web security management - Webwasher appliance URL filtering, content caching, and SSL scanning.
 Enterprise Data-Base Management consist of SQL, MaxDB,Oracle

2.  Analyzing data dumps and delivering solutions for Content Reporting using Trusted Source email Secure Appliance
 Diagnosing, repairing and debugging complex hardware for three classes of firewalls to provide Strong Integrity Protection.
 Support on Safeword Silver RSA SecurID Token 128 Bit Encryption Authentication Devices for Gov’t/Banking institutions.
Integrated Health Services, Coral Springs, FL 2004 – 2006
Support Engineer
 Maintain Enterprise Databases in a Client/Server Environment using SQL for over 175 Servers 24 x 7
 Implementation SQL database over various HIPPA business applications in a Windows 2K Server for 175 Medical
Institutions.
 Substantial experience with TCP/IP in a LAN/WAN with Cisco, MS VPN, RealVNC and Pc-Anywhere.
 Using Ghost utilities and manual Staging of Windows 2000 Server for ea individual location.
 Over seeing Networks ranging from 10 to 150 Workstations and providing 24HR support for each Hospital.
 Archived, backed-up and provide reports on all DB, software applications and data to the clients and for invoicing purposes.
Bellsouth ADSL Division, Coral Springs, FL 2002 – 2005
DSL/ADSL Master Installer
 Provision and repair of Bellsouth’s Commercial and residential Broad Band Circuits CLEC SunSet T1CM1000 South
Florida’s Division
 Infrastructure supports physical wiring, PC/MAC support and configuration over PPPoA, PPPoE, IFITL, DFITL, BBG
 Servicing over Asynchronous Transfer Mode (ATM) Hardware installation includes installing splitters, NICs, ADSL modems,
routers, CAT03, and CAT05e lines Installation SMART JACK, NID, 110, BIX and 66Block POTS locations. Routing DSL
SNR by adding modular telephone jacks, data plugs and external splitters.
Look Communications, Toronto, Canada 1996 – 2001
Jr. Business Analyst
 Consults with the business clients (Marketing/Sales/Accounting) and provide distributed computing solutions to the
business.
 Prepare and document all requests from the clients and their requirements
 Prepare time-lines and create audit trails, complete deliverables meeting deadlines.
 Consult with programmers and developers to ensure requests are completed and recommend policies and procedures for
improvements for the business
 Familiarizing and testing of Legacy Billing System and Migration to a new Billing System and assisted with the preparations of
RFQ's - Request for Quotation and for RFP's - Request for a Proposal of the new billing system
CS, Technical support
 Test Signup Servers on new accounts or carried acquisitions, ensuring all records are provisioned correctly.
 Test Billing Database revisions, new implementations and projects that revolve around the Customer Care Billing System.
 Managing 15-25 Technicians, providing help desk support attending their breaks, lunches and generating Reports for upper
Management
 Mentoring and provide training support to technical agents in-classes of 20 or more individuals on a monthly basis.
 Help Clients install and configure of browsers,newsreaders,ftp programs and supported MS-Outlook and Web base E-
mail.
EDUCATION
Computer College - CompTIA A+ N/W+ T.C.P / I.P Certification – Honorable Student Award
C.A.P's certificate - The Career Aptitude Psychology Education.
Burnhamthorpe Secondary - High School Diploma