Hamilton Devenish is seeking supplemental work in IT utilizing his 21+ years of experience in fields like virtualization, server administration, and disaster recovery. He has extensive qualifications in technologies like VMware, Windows server administration, backups, and networking. He is looking for project-based work until he retires in a few years using his strong technical, communication, and problem-solving skills.
Attached is my resume which highlights my skills, abilities, work/volunteer experience, education/academic career and experience, and notable awards/accomplishments.
I strongly believe that by utilizing my skills, abilities, and experience in IS/IT, I can effectively work within various IS/IT positions, become a valuable asset to companies, and lead companies towards further success with my performance.
Technical Resume for Melvin D. Gooden. Seeking desktop support opportunities in the Houston, Texas area. Microsoft Certified professional with experience in diverse environments.
Attached is my resume which highlights my skills, abilities, work/volunteer experience, education/academic career and experience, and notable awards/accomplishments.
I strongly believe that by utilizing my skills, abilities, and experience in IS/IT, I can effectively work within various IS/IT positions, become a valuable asset to companies, and lead companies towards further success with my performance.
Technical Resume for Melvin D. Gooden. Seeking desktop support opportunities in the Houston, Texas area. Microsoft Certified professional with experience in diverse environments.
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Highly motivated, self-directed technology professional with a broad range of experience, seeks leadership role in
management. Creative problem solver with lean management skills combines with ability to communicate, work well
in teams or on own, and has exceptional depth in operating systems and technical support. CORE COMPETENCIES
Service Now ● Project Management ● Vendor Management ● IT Asset Management
● Sourcing ● ITIL ● IT Procurement ● Six Sigma PROFESSIONAL EXPERIENCE
EMORY UNIVERSITY, ATLANTA, GA
1. 1
Hamilton Devenish
100 Wellesley St. East Apt. #1712 Toronto (Ontario) M4Y 1H5
Phone: (416) 921-3456 ( Home ) 647-784-1590 (Cell) Email: SimonMagus72@Hotmail.Com
OBJECTIVE
Recently offered a severance package just 4 years shy of 65 years old. Interested in a job that requires or
can utilize my skills and experience as a WinTel Disaster Recovery specialist. In addition to 21+ years in
the IT Field. Not in the market for a career position. Just supplemental income from doing work that I
enjoy – until I choose to retire.
QUALIFICATIONS
Experience in the planning, design, implementation and support of Virtualization Infrastructure,
including VMware vSphere and vCenter.
• Experience with themaintenanceand support of Tier-1 server hardwarevendors.
• Experience with theinstallation,configuration,administration and maintenanceof Windows 7,
Windows 2003,2008 and 2012 NOS.
• Ability to configure, maintain and administer DNS and DHCP server roles.
• Excellent technical skills to configure servers,install softwareand providetroubleshootingand
problem resolution services for diverseclient groups.
• Proven system administration skills,specifically with technical issues at the Data Centre and Local Area
Networklevel, including problem determination and resolution as well as server configuration and
installation.
• Knowledge and experience with backup systems such as Symantec NetBackup
• Knowledge of Avocent DSView Management Software,KVM over IP switches
• Strong conceptual, analytical and problem-solvingskills.
• Excellent interpersonal,oral and written communication skills toprovide troubleshootingsupport,
preparetechnical documentation and reports on problems,and deal effectively with all levels of
management and staff.
• Proven commitment to delivering superior customer service,performance quality and continuous
improvement.
• Demonstrated ability toworkeffectively within a dynamic team environment and to lead to problem
resolutions.
• Ability to lift and move equipment, boxes, rack-mount components,equipment and PDUs.
• Demonstrated awareness of state-of-the-art technology.
EDUCATION
York University,Toronto,Ontario. B.A, Sociology
WORK HISTORY
IBM Resiliency Services
IBM Canada, Markham, Ontario – 2009 – present
• Schedule workload, set priorities and review workof staff
• Develop and recommend improvements to environment,procedures and processes
• Acquire and dispose of hardware
• Configure computers,networks and server-related hardwareand software
2. 2
• Monitor and maintain access and security of data and infrastructure
• Provide technical support in the maintenanceand serviceof the following Data Centretechnologies
and platforms:VMwarevSphere and vCenter;Windows Server Technologies; Symantec Backup; IBM
Tape Libraries,Emerson/Avocent DSView Management Software
• Prepare documentation for use by clients and staff and providetrainingto staff on use of technology
• Install and roll out applications and/or software (Via Windows Deployment Services) and inventory
assets
• Design and create Lotus Notes databases.
Technical Services (ITSC)
IBM Canada, Markham, Ontario – 2005 - 2009
• Experience in the installation and setup of Windows and Linux servers and workstations
• Experience supportingWindows and Linux environments
• Experience with Microsoft Active Directory / DNS /DHCP
• Experience with DFS, VSS, FRS and off line folders
• Research skills and up-to-dateknowledge on technology advancements
Remote Technical Services (RTSC)
IBM Canada, Markham, Ontario – 2001 - 2005
• Responsible for the provision of Post-saleH/W maintenancesupport of IBM Personal Systems (Intel
based desktop and mobile) to IBM field technicians and customers
• Provided technical expertise, problem solvingtechniques and analysis toidentify and resolvehardware
and softwareproblems
• Provided assistanceand coaching advice to new employees
• Applied training,experience and in-depth systems’knowledge assistingcustomers and field
technicians with hardwareand software(O/S and applications)support
• Developed and maintained Lotus Notes databases and documents
Lotus Notes and Applications Analyst
IBM Canada, Toronto, Ontario – 1999 - 2001
• Provided end-user support in the installation,configuration,useand troubleshootingof Lotus Notes
• Provided end-user support and analysis Microsoft Windows OperatingSystems (O/S) -Win95,WinNT,
Win2K and installed NCO applications
• Assist in the installation and configuration of multiplehardwareand devices - Modems, Ethernet and
Token Ring adapters
• Worked in conjunction with other queue analysts and escalation points toprovide technical support to
on-sitetechnicians in the problem determination and resolution of hardwareor softwareissues which
impacted enterprise-wideproductivity and targets
INTERESTS AND HOBBIES:
• Recreational sports - Baseball, volleyball,camping, bowling,skydiving, databaseand websitedesign
• Free-time is spent listening to music, reading, writingand socialisingwith friends and family
REFERENCES:
• Availableupon request