1. 1111 Myers Ave.,
QUALIFICATIONS
EXPERIENCE
11/2014 to 09/2015
SMAIL
, OH 44805 | C: 419/651-9793 | ssmail8835@gmail.com
Windows 2000, XP, Vista, 7, 8, 10 Customer service-oriented
Microsoft Lync, Skype Self-starter
Windows Server 2008 Troubleshooting
Microsoft Exchange 2013 System administration
Computer diagnostics and repair Working independently
Hardware support and Computer diagnostics and repair
troubleshooting Virus and spyware removal
Advanced knowledge of Advanced troubleshooting
diagnostic techniques Resourceful
Can diagnose hardware and software failures and resolved technical
issues with a high success rate.
Saved company hundreds of dollars by refurbishing used computers and
technological equipment.
Reduced the likelihood of potential disaster and server failure by
implementing a climate controlled environment in the server room after
noticing a build up of heat in the server room.
Self Employed Contractor in my spare time
Contractor － Ashland,OH
Knowledgeable with all Microsoft Window platforms and many
business and residential software programs.
Troubleshoots and repairs computer and network systems.
Troubleshoots and repairs hardware and software issues on both
desktops and laptops.
Will go to people's homes and businesses to do the repairs. Provides
strong customer support during and after repair.
Very knowledgeable with Windows XP, Windows 2000, Windows NT,
Windows 7, Windows 8 & Windows 10, 32 and 64 bit operating systems.
Knows the importance of security on networks (both hard wired and
wireless networks) and personal computers and installs the appropriate
security programs.
Can reinstall operating systems and restore important files that were
backed up prior to reinstallation.
Builds computers and networks from the ground up.
Timely turnaround done on repairs.
IT Manager
Just Funky LLC － W ooster,OH
Managed and maintained MS Exchange 2013 server accounts
Troubleshoot & repaired Windows PC's as needed.
Managed and maintained network domain on Windows Server 2008 R2
Enterprise system
Maintained shared drives
Archived files and emails
Made recommendations on improving health of network servers in room
that were in a hot room without climate control. Oversaw the
establishment of climate controlled environment in server room.
Provided IT support by installing printers on network for workstations and
set up computers
Installed timeclock plus time clock system. Managed hardware and
software for company
Managed and maintained security with Viper security through Control
STEVEN
Ashland
PROFESSIONAL PROFILE
Accomplished Computer Technician and Network Administrator with a rapidly increasing range of
industry experience looking to bring strong instincts and a proven record of procedural compliance,
process management and strong operational skills to a rapidly growing company.
RELEVANT EXPERIENCE

2. 11/2012 to 12/2014
11/1999 to 02/2009
Now management portal.
Actively made sure all workstations, laptops and surface computers had
all security software that was required by company.
Network Administrator
Triple E Supply － Barterton, OH
Set up simple LAN network from ground up for startup business
Built 2 computers for business operation
Set up computers and printers onto network
Managed network as needed and did repairs as needed
Network Administrator - Company closed
Mohican Industries － Ashland,OH
Provided network support for LAN computer system with Windows NT,
2000 and XP operating systems.
Troubleshooted computer and network problems and did necessary
repairs.
Volunteered at Samaritan Hospital in Ashland, OH as a Help Desk Volunteer. I
was asked by the Volunteer Manager if I would write an article in Samaritan's
quarterly publication on common problems that people experience on their
home computers and how to fix these problems.
COMMUNITY SERVICE