Currently holding a position as IT System admin in Massachusetts, however, I am looking to relocate to the Orlando, FL area. My experience with evaluating emerging technologies and their positive or negative effect on our organization's productivity and negotiation experience, I know I can be beneficial to any organization. I am very flexible with my schedule and am accustomed to working 9-12 hour days/nights holidays, weekends and on-call extended hours. I have the ability to adapt to rapid and slow-changing environments while still being detail-oriented and using my active listening skills to better understand problems/issues at hand whether on an individual basis or part of a team environment.

1. Cecelia Williams
57 Court St. Apt. # 2, Whitman, MA, 02382 | Mobile: (508) 239-3178 | cecelia.m.williams@outlook.com
PROFILE SUMMARY:
 IT Professional with 6 years of experience in small business and large enterprise level environments
 Primary skills include heading various projects involving hardware and software installations, graphics design,
and database creation and maintenance
CAREER HIGHLIGHTS:
 Managed and completed upgrade of Windows workstations with one-on-one end-user training
 Planned, implemented and managed the migration to multiple Cisco Meraki devices
 Configured, deployed, and maintained a pool of 200+ mobile devices using MDM utilities
 Budgeted for IT expenditures that involved system upgrades and new system implementation which included
software licensing and hardware procurement
 Budgeted and negotiated with multiple Mobile Device Service Providers to secure over $58,000 in savings
TECHNOLOGYPROFICIENCIES:
Programming: Python; Java; C++; HTML5
Operating System Platforms: Windows 98, 2000, XP/Vista/7/8/10, and Windows Server 2016
Software: Microsoft Office 365/Visio/Visual Studio; Sketchup, Bluebeam Revu Extreme, Smartsheet, QuotePix
Network/Remote Software: IE/Edge/Chrome/Firefox/Safari; FileZilla; Remote Desktop SCCM, LogMeIn Go2Assist
ERM/CRM Software: Cherwell, COINS Ti, COINS Ti Mobile
Communication and Device Management:AirWatch,Wireless Watchdogs, Dell KACE
Network Management:Avaya Aura CM (Telephony), Cisco Meraki (Wireless Access),Windows Active Directory
Network Infrastructure Hardware/Devices: Cisco switches/routers/wireless access points,Avaya VoIP desk phones,
desktops, laptops, printers, plotters
Smart Devices:Android phones/tablets; iPhones/iPads
PROFESSIONALEXPERIENCE:
EMCOR Services Northeast, Inc. – Stoughton, MA
IT SystemAdministrator/Automation Service Planner: 2017 – Current
 Research,evaluate, and recommend equipment upgrades, software licensing, and equipment warranty
 Install and configure laptops, desktops, servers,access points, mobile devices and printers
 Imaged, and configured IBM Lotus Notes 9 email client and Windows 10 platforms on new computers
 Implemented various solutions to help improve organization and workflow in the office and field
 Point of contact for remote/on call support for all end-to-end problems
 Troubleshoot, resolve or escalate end-to-end issues on-site and off-site
 Implement/install network infrastructure/hardware:routers, switches, cabling and wireless access points
 Implemented automatic file/data backup processes
 Maintain Active Directory Domain Services information for newly imaged or replaced terminals
 PerformActive Directory policy checks/assignments, password resets,account creation/enable/disable
 Prepare for and implement migration from Windows 7/Microsoft Office 2010 to Windows 10/Microsoft Office
2016/365, and IBM Lotus Notes to Microsoft Outlook

2.  Ensure and enforce all SOP’s to remain compliant with company, state and federalpolicies and laws
 Maintain MDM (Mobile Device Management) via third-party applications such as, JAMF for iOS devices,
AirWatch, and Wireless Watch Dogs for over 100 iPads, 150 cell phones, and over 80 laptops
 Maintain Apple accounts, iPads/iPhones for over 100 field technicians, engineers, and office staff
 Create documentation for new devices, new processes, and new troubleshooting methods
 Provided remote support to field technicians and salesmen via GoToAssist
 Research and negotiate savings with our mobile device service providers and its competitors
 Responsible for testing new device implementation such as wireless tablets, cell phones, and software
 Maintain system documentation and properly troubleshoot/resolve open/assigned trouble/incident requests in
 Created automation scripts for minor administrative tasks
 Train all network and mobile device users on their proper use and policies in place for them
 Work with outside vendors/service providers to install/support/troubleshoot VoIP/data system
 Negotiate Requests for Proposals/Quotes with cell phone service providers
 Create custom 2D and 3D floor plan graphics for submittals and as-builds for HVAC Controls EMS
 Order equipment and components for HVAC Controls projects and repairs
 Schedule controls technicians for service calls and preventative maintenance for HVAC controls.
 Developed an annual contract compliance tracker which computes and outputs completion percent
New England Art Publishers - Abington, MA
Pre-Press Typeset/Graphic Specialist & IT Support: 2014 – 2016
 Import/Export digitally prepared images using Adobe InDesign and Adobe Photoshop
 Personalized brochures using Adobe InDesign
 Data entry first keyer, pdf editing, and proof reading
 Created basic automation scripts to handle smaller tasks on a schedule to reduce manual workload
 Reported issues with employee profile imports in Active Directory
 Responsible for assisting with the upload of all digital cards and invitation to the website
 Assisted with wiping and destruction of 150 HDDs to ensure privacy after company closure
 Configured new workstations for users in Typeset,Graphics, Printing, Proofing, and Billing departments
 Collaborated with all teams: Graphics, Typeset,Proofing, Printing, and Shipping/Receiving
TECHNICALTRAINING/SKILLS:
 A+ (currently studying)
 Microsoft Server 2016 (currently studying)
EDUCATION:
Associate ofApplied Science in Computer Technology and Information Management
Massasoit Community College | Brockton, MA GPA3.74 Graduated: June 2017
Inducted into Phi Theta Kappa Honor Society April 2017
Network Administration Bachelor Program
DeVry University | Downers Grove, IL Attended: Full Time 2008 – 2010
Associate ofArts BusinessAdministration with a concentration in Information Technology
American InterContinental University | Schaumburg, IL Graduated: January
2008
REFERENCESAVAILABLE UPONREQUEST