1. JOHN C. ZANCANAROJOHN C. ZANCANARO
4922 Morning Glory Drive, West Bend Wisconsin 53095
414.412.3032 | zancanarojohn@gmail.com
WW IN DOWSIN DOWS SSYSTEM SYSTEM S AA DMIN ISTRATORDMIN ISTRATOR
Software and Hardware Troubleshooting | Software and Hardware Installation and Configuration
Strategic Planning and Implementation |Web Development and Design| Process Optimization
 QQ U A L I F I C A T I O N SU A L I F I C A T I O N S PP R O F I L ER O F I L E
Highly analytical, performance-focused, and results-driven professional, offering comprehensive experience in network
installation and security, web server administration, active directory, computer hardware installation, and network
design. Effective at working with end users and skilled technicians to achieve business goals within data-driven work
settings. Commended for proven track record in leading various performance and productivity improvements while
quickly adapting to new responsibilities, technologies, and solutions.
 RR E L E V A N TE L E V A N T EE X P E R I E N C EX P E R I E N C E
MY COMPUTER BROKE, LLC | WEST BEND, WISCONSIN AND SAN JOSE, CA
Computer Consultant | Network Engineer | Owner 1989–Present
 Offer technical support to small businesses and home users specializing on server/systems development,
network installation and upgrades, as well as hardware and software solutions and upgrades.
 Function effectively as Microsoft certified system builder and Hewlett Packard and Dell certified hardware
technician.
 Apply expertise in virus and malware detection and removal and recovery as well as wireless network
installation and security.
 Established the company that provides technical support for small businesses and home users across Santa
Clara Country California and nearby areas.
INTERACTIVE BUSINESS SYSTEMS/TRUEPROCESS INC. | GLENDALE, WI
Software Systems Engineer 2015–2016
 Held full accountability in installing and configuring the following:
 Windows 2008 and 2012 Server software on physical and virtual systems through the use of VMware
vCenter 4.1 and 5.1 either onsite or remotely
 Microsoft SQL Server 2015 on physical and virtual systems
 Hospira Mednet 5.5,5.8 and 6.1 Software on systems and migrating and updating SQL databases to new
SQL servers
 Demonstrated expertise in writing and operating SQL queries to maintain database as well as transferring
database files between systems to upgrade and consolidate SQL servers.
 Performed troubleshooting hardware and software issues on servers as well as post installation support for
hospitals IT, pharmacy, and biotech staff.
 Assumed responsibility in upgrading cyber security concerns using Hospira Infusion Pumps through Pumps
reconfiguration.
 Visited hospitals to configure and install Infusion Pumps and Hospira Mednet software.
 Observed compliance with Food and Drug Administration standards in archiving files.
 Imparted knowledge to new installers regarding proper installation procedures to meet FDA and HIPAA
guidelines.
UNITED MIGRANT OPPORTUNITY SERVICES (UMOS)| MILWAUKEE, WI
Network Administrator 2008–2013
 Took full charge of all network and server troubleshooting and repair while administering the Microsoft
Exchange Server.
 Directed vendor coordination and dispatching for hardware repairs at remote locations.
 Spearheaded various technical operations including network and desktop security and antivirus spyware
scanning, hardware and software procuring and researching, and server, network equipment, and network
printer maintenance.
 Fulfilled role in performing level 3 hardware and software troubleshooting and led the professional
development of desktop technicians.
 Developed work instructions and documentation for users as well as the tracking and inventory database for
all technical equipment.
 Utilized the on-site tape and cloud-based storage in backing up all server data while updating and modifying
the content of the corporate website.
 Provided server, network, and website support for other companies in contract with UMOS.
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2. JOHN C. ZANCANAROJOHN C. ZANCANARO
4922 Morning Glory Drive, West Bend Wisconsin 53095
414.412.3032 | zancanarojohn@gmail.com
MILSCO MANUFACTURING | MILWAUKEE, WI
Senior Network Administrator 2007–2008
 Repaired network, hardware, and software for 75 on-site users and 100 off-site and international users.
 Expertly administered the Windows Server 2003 and Microsoft Exchange while ensuring network and desktop
security.
 Maintained and updated servers, workstations, and network printers while performing hardware repairs at
remote locations.
WELLS FARGO HOME MORTGAGE | MILWAUKEE, WI
PC | LAN Analyst II 2006–2007
 Assisted 1,200 on-site users and 2,500 remote users on level 2 software, systems, and peripherals.
 Successfully installed and configured operating systems and programs as well as network and local printers.
 Worked closely with technicians to provide hardware-related services at remote sites.
 Guaranteed all software patching and updates in adherence to security guidelines as well as enterprise
systems compliance with Sarbanes-Oxley Act and corporate security guidelines for data encryption.
 Facilitated users on security guidelines and policies while performing network troubleshooting and closet
connection wiring.
THE SEDONA GROUP/IBM | VARIOUS LOCATIONS
Lead Installer 2006
 Contributed insights in the AERO 8 project which involved installation and configuration of Cisco 2811
Router/Switch combo units in agents' offices as well as testing of network connectivity after installation.
TEKSYSTEMS, KOHL'S DEPARTMENT STORES | MENOMONEE FALLS, WI
Systems Analyst 2006
 Made use of PC Anywhere and Terminal Services in configuring servers and workstations while verifying all
equipment for proper functioning and kept record of all changes.
 Supported on-site technicians on network stitches installation and configuration.
 Served as technical support for on-site technicians.
THE SEDONA GROUP/IBM | VARIOUS LOCATIONS
Lead Installer, State Farm Insurance AERO 5 and 6 Projects, Northern WI 2005–2006
 Played a pivotal role during the AERO 5 and 6 projects which involved installation and configuration of Hewlett
Packard Printers and Scanners and HP Workstations and IBM Laptops.
 Offered effectual assistance on new equipment transition to users through training on AERO 5 and 6
equipment operations.
 Took charge of AERO 5 and 6 equipment inventory and installation.
EEARLIERARLIER PPOSITIONSOSITIONS HHELDELD::
TEKSYSTEMS/UMB FINANCIAL SERVICES | MILWAUKEE, WI
Lead Installer
SPEEDWAY PETROLEUM | SOUTHEASTERN, WI
Lead Installer
TEKSYSTEMS/JOURNAL BROADCAST GROUP | MILWAUKEE, WI
Level II and III Help Desk Technician
THE SEDONA GROUP/IBM | VARIOUS LOCATIONS
Lead Installer
CORETECHS, INC./Visa Debit Processing Service | BROOKFIELD, WI
Systems Engineer/Web Developer
SELECTEK, INC./ BARNES AND NOBLE | SOUTHEASTERN, WI
Lead Installer/ New Store Setup
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3. JOHN C. ZANCANAROJOHN C. ZANCANARO
4922 Morning Glory Drive, West Bend Wisconsin 53095
414.412.3032 | zancanarojohn@gmail.com
INGRAM MICRO | NEWARK, CA
Senior Network Administrator
 OO T H E RT H E R EE X P E R I E N C EX P E R I E N C E
SPEED MERCHANT | SAN JOSE, CA
Assistant Manager
GOODIES AUTO STORES | SAN JOSE, CA
Manager
 PP R O F E S S I O N A LR O F E S S I O N A L DD E V E L O P M E N TE V E L O P M E N T
Certification:Certification:
HTML and Web Design Certificate Program
De Anza College, Santa Clara, CA
Computer Science Certificate Program
Evergreen Valley College, San Jose, CA
Photography and Graphic Design Certificate Program
San Jose City College, San Jose, CA
Windows Networking and Systems Certificate Program
Quick Start IT Training Center, Santa Clare, CA
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Product Specialist (MCPS) in Windows NT
Bay Networks TCP/IP Certified
Training:Training:
Ongoing Computer Based Training and Online Courses
Wi-Fi (802.11) Wireless Networks
Windows NT | 2000, 2003, 2008, 2012 Server/Network Administration
Windows NT | Windows 95, 98, ME, 2000, XP, Vista, 7 | Windows 8 Administration
 TT E C H N I C A LE C H N I C A L AA C U M E NC U M E N
Adobe Creative Suite: Photoshop, Dreamweaver
Software: ArcServe, Audio, backup, Seagate Backup Exec, Cisco, Debit, ImageReady, IBM, IIS,
Norton Ghost, Partition Magic, System Builder, pcAnywhere, TrackIt, management
information system (MIS), RAM, Microsoft FrontPage, Database Software, Seagate
Backup Exec, and Y2K
Hardware: Dell, HP, Hewlett Packard Printers, Routers, Switch, Scanners, CPU, and USB
Network: Bay Networks, Ethernet, Firewall, DHCP, DNS, LAN, WAN, Windows NT Server, Proxy
Server, Hubs, SQL Server, T1, TCP/IP, VPN, WAN, 3-Com Wireless Access Points, IBM
E-Servers, HP Wireless Points, and Cisco Wireless Access Points, HP ProLiant Servers,
Dell Poweredge Servers
Programming Language: Assembly, Javascript, and HTML
Operating Systems: Windows Server 2000-2012, Windows NT Server 3.51 and 4.0, Windows 7-10, Vista,
Windows XP, Windows 95, 98, ME, Windows 3.11, MS-DOS, Red Hat Linux, Fedora
Linux and Ubuntu Linux
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