1. PERSONAL DATA
FIRST NAMES Wayne Melvin
SURNAME Hartley
CONTACT NUMBER 082 802 3029
EMAIL ADDRESS wayne.hartley176@gmail.com
LINKEDin PROFILE https://za.linkedin.com/in/wayne-hartley-a0262943
SECONDARY EDUCATION
1998Matric
INSTITUTION Elsies River High School
SUBJECTS Afrikaans 1st
Language, English 2nd
Language, Mathematics,
Science, Accounting, Biology
TERTIARY EDUCATION
2003 ISETT/SETA IT-Engineer – Networking
MS Systems Engineer (MCSE 2000)
INSTITUTION Prestige College
SUBJECTS Win2k PRO,
Win2K Server,
Infrastructure Admin,
Dir. Services Admin,
Infrastructure Design,
Dir. Services Design,
Migration to W2k,
Exchange 2000,
ISA SERVER 2000,
Network Essentials.
Other Modules Completed:
Introduction to Project Management and PM Software
A+ Complete Syllabus
Business Communications and Office Practice.
Wayne Hartley Page 1
2. 2001 Information Technology Technician (Diploma Course)
INSTITUTION Computer Training Institute – CTI
ACADEMIC AWARDS / MEMBERSHIP
• Energy Sure for Energy Sales accredited in United Kingdom - 2005.
• Completed a basic Course on HIV/AIDS - 5 May – 19 May 2003.
EMPLOYMENT HISTORY
PERIOD June 2007 – Currently Still Employed
EMPLOYER Dimension Data (Contracted to Vodacom Group Ltd.)
POSITION Senior Engineer
MAIN DUTIES
Certified Genesys Engineer
Support and Maintenance of Customer solutions as part of current SLA.
Asisst with Implementation of applications and integration to 3rd party software
1st / 2nd and 3rd line support of solutions
New Implementations
Support and Documentation
Database knowledge and understanding
Support of Contact Centre Solutions, Voice, eServices, SIP
TRAINING COMPLETED WITH
DIMENSION DATA Genesys IWD and E-Services Foundation 7
(25 – 29 May 2009)
Genesys SIP
(23 – 26 July 2012)
Genesys Framework 8.1
(July 2015) - Certified
PERIOD July 2006 – June 2007
EMPLOYER OnGame Network
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3. POSITION Desktop Support Engineer
MAIN DUTIES
• Ensuring that operation is provided with correct and functional software, hardware and
infrastructure thereby enabling them to perform their tasks and achieve our client’s business
objectives administering international calls 24/7.
• Deployment, configuration, and ongoing management of all Windows hardware and operating
systems; as well as, managing and maintaining network.
• Ensuring compliance to all corporate policies, departmental standards and procedures.
• Responsibility to ensure a high level of performance, functionality and availability is
maintained in 24/7 operation.
• Automate hourly summary health check reports on all windows systems.
• Provide on-call support for system related problems to all internal departments.
Continuous learning.
PERIOD October 2005 – July 2006
EMPLOYER MindPearl
POSITION Customer Service & Sales Consultant - OnGame Network.
MAIN DUTIES
• Investigate and resolve online queries.
• Administering international calls 24/7.
• Daily reporting on calls and queries.
• Resolving client queries via telephone, online chat or email.
• Promote new products to clients and advise of new promotions on website.
• Investigate and resolve transaction queries.
• Making recommendations with regards to payment methods best suitable for client needs.
PERIOD August 2004 – June 2005
EMPLOYER Scottish and Southern Energy Plc. (SSE), United Kingdom
POSITION District Sales Manager
REMUNERATION Paid in British Pounds
REASON FOR LEAVING RETURNING TO CT
MAIN DUTIES
• Direct Sales – Door-to-Door Energy Sales.
• Direct Calling on domestic customers promoting Southern Electric.
• Win backs to Southern Electric.
• Southern Electric is one of the largest distributors of Gas and Electricity in the United
Kingdom, which is a very reputable company with a 2 billion pound annual turnover.
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4. REFERENCE: TONY RUSSE 09447767850856
PERIOD November 2001 – March 2004
EMPLOYER MWEB – ISP
POSITION Technical Support - Call Centre
MAIN DUTIES
• Fast Internet 64k and 128k - installation and troubleshooting.
• Mobile set up and configurations for WAP.
• Operating Systems 95, 98, ME, XP, 2000.
• IBS - System database.
REFERENCE: MICHAEL TRUMBLE 0215968974
PERIOD May 2004 – June 2004
EMPLOYER Prestige College & WB Computer Cables and Networks
POSITION Junior Network Administrator (1 month Contract)
MAIN DUTIES
• Entire Network was relocated to new Building.
• Disassembling old network and entire new set-up of the servers, workstations, network
cabling, printers, underground cabling and surveillance.
• Reporting to the senior Network Administrator.
REFERENCE: SANDRA DE JONGH or RICHARD WEBB 0219495036
PERIOD March 2004 – May 2004
EMPLOYER Complete IT Services
POSITION Technical Consultant
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5. MAIN DUTIES
• IT Support.
• Call out support to clients of Complete IT Services.
• Desktop and network set-up and maintenance of client’s networks.
• Liasing directly to manager and clients.
• Building reports of daily tasks.
REFERENCE: ANTHONY LAI LAM or HENDRIK SMITH 0215563524
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6. MAIN DUTIES
• IT Support.
• Call out support to clients of Complete IT Services.
• Desktop and network set-up and maintenance of client’s networks.
• Liasing directly to manager and clients.
• Building reports of daily tasks.
REFERENCE: ANTHONY LAI LAM or HENDRIK SMITH 0215563524
Wayne Hartley Page 5
