1. NAVEEN KUMAR.G
Vpcnaveen@gmail.com
+91-9159166008
East Street, virupatchi (P.O),
Oddanchatram (T.K),
Dindigul (D.T).
PROFILE
IT Executive 2.5 Years Experience
WORK EXPERIENCE
[January 2015 to till date]
Working as a IT Executive in Alice blue Pvt Ltd.
ROLLS AND RESPONSIBILITIES
 Handle client queries about the back office Errors and issues
 Installation of Nest application and Troubleshooting via Remote Desktop
 Network monitoring
 User end queries about the basic level Troubleshooting Ex: printer configuration
 Basic level troubleshooting in Linux based system
 Vendor coordination for the new Implementation in Nest application and Back office
 Lead Allocation in CRM application for the Telesales People
 IT Related Asset Procurement
 Working On the Ticketing tool to maintain the 90% of SLA
 Maintaining IT Infra
 Maintaining the Asset Details
 Laptop Deployment
 Maintaining and monitoring the CCTV connectivity
 Maintaining and monitoring the synapsys Server for the Soft phone.
 Coordinating with vendor to maintain the Anti Virus update.

2. ACTIVITIES & ACHIVEMENT
 Implement Asset monitoring and Laptop Declaration Form
 Streamline the Marketing process
 Fixed IT related issues in Erode Branch office.
[May 2014 to November 2014]
Working as a live support Engineer in CSS CORP as contract for VALUE
POINT SYSTEMS PVT
ROLLS AND RESPONSIBILITIES
 Installing and configuring Windows XP, Win 7, Win 8
 Providing and maintaining assets to users as per the update from asset management
 Live Support to the voice team to maintain Avaya phones
 Basic Networking troubleshooting
 Installing and troubleshooting of MS office
 Installing and configure all types of applications, as per the user requirements
 McAfee antivirus installation & management
 Basic troubleshooting of Printer management
 Facing issues, and maintaining the 90% SLA Time
 Remote Desktop configuration & troubleshooting
 Call logs to vendors if any hardware related issues.
ACTIVITIES PERFORMED
 Installing McAfee full drive encryption for all laptops
 Worked and coordinate to BCM as a successful way
 Live support for refreshment of all old laptops.
[July 2013 to April 2014]
Worked as a Desktop Support Engineer at Optima ICS Chennai
ROLLS AND RESPONSIBILITIES
 Asset management and maintaining
 Hardware Replacement and documenting

3.  Configuring new asset with OS installation
 Maintaining the network connectivity
 Maintaining the N-computing devices to connecting multiple monitors
 Installing and troubleshooting of basic software’s and application
 Coordinate with management team to get least line for business process
 Maintaining and documenting assets get from vendors
 Maintaining security policy in server level
 Configuring WIFI in all mobile devices.
ACTIVITIES PERFORMED
 Coordinate with management to deploy server and all systems
 Provide technical ideas for development team to develop the networking based
projects
SOFTWARE TOOLS USED
CRM - Ticketing Tool
HP Service Manger 9.0 - Ticketing Tool
Tight VNC - Remote Desktop
AMMY Admin - Remote Desktop
Team Viewer - Remote Desktop
EDUCATIONAL PROFILE
Holding Master Degree in Software Engineering (2008-2013)
University : Anna University, Chennai.
Academic Result : First class - 75.5%
SKILLS AND KNOWLEDGE

4.  Strong Basic Knowledge in Networking
 Installing and Troubleshooting Cisco routers
 Documenting of every Activity’s
 Quick Learner
 Flexibility to work
CERTIFICATIONS
 CISCO CERDIFIED NETWORK ASSOCIATE (ID NO : CSCO12539559)
 CERTIFID ETHICAL HAKER (EC-COUNCIL)
 CERTIFID HARDWARE A+ NETWORKING N+ (NIIT)
PERSONAL PROFILE
Father’s Name : Gunasekaran K
Date of birth : 17 – 10 – 1990
Age : 25
Communication Address : 202 kaliamman koil Street,
karapakkam
Chennai-96
Phone Number : +91- 9159166008
Communication proficiency : English, Tamil

5. DECLARATION
I declare that the information and facts stated above are true to the best of my knowledge and
belief.
Place: Yours sincerely
Date: NAVEEN KUMAR.G